Sep 30, 2014, 1:30 pm
Last edit by: Saltire74
Changes to the CD Terms and Conditions in early January 2019 confirm the following:
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
EK Chauffeur Drive Discussion Thread
Mar 29, 2023, 12:35 am
#1951
Join Date: Aug 2009
Location: NZ
Programs: NZ*E, QF-G, EK-P
Posts: 604
I dont profess to be an expert......
Similar situation. AKL to DXB and 36 hrs in Dubai and the DXB to LHR.
CD wasnt available as an option.
Emirates told me to have a paper copy of my ticket and just present to the CD desk on arrival.
I did and had CD in both directions.
Similar situation. AKL to DXB and 36 hrs in Dubai and the DXB to LHR.
CD wasnt available as an option.
Emirates told me to have a paper copy of my ticket and just present to the CD desk on arrival.
I did and had CD in both directions.
Mar 29, 2023, 2:17 am
#1952
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,267
I am flying into Dubai from Bangkok next month in First for the first time and have an overnight stay in Dubai before flying to LHR also in First and the travel agent I used confirmed I would get Chauffeur Drive for the whole trip including in overnight stop in Dubai.
E-ticket was issued last Friday and Chauffeur Drive bookings became available in the Emirates App in MMB, when I went to check, I noticed for Dubai pick up / drop off options are showing as “not offered.”
Called travel agent to query and I was reassured that I definitely get transfers in First and they proceeded to book them for Dubai, but when checking the next day, still not showing up in MMB, so after a couple more calls, staff member number 4 that I I speak to at travel agent advises me that as the time between the flights is just over 20 hours I am under the 24 hour requirement, so actually Emirates won’t provide chauffeur drive in Dubai and the travel agent cannot therefore offer this to me. I explain had none of the previous 3 staff members told me this and had I been told this when selecting the flights when I went ahead with the booking, I would have chosen a later flight to meet said criteria.
Naturally I.m less than impressed with this and asked the travel agent how they were going to resolve this, they said they would speak to a manager and call me back the next day (yesterday) now 2 days later I’m still waiting to hear back.
Will give it a few more days but if they don’t respond, would there be any point in me maybe perhaps calling Emirates directly to see if there is any option to avail of the chauffeur drive in Dubai or is that a total no chance and I’d need to look at booking some other transfers independently?
Trying to assess possible options to try and have the experience I was expecting with flying in First.
E-ticket was issued last Friday and Chauffeur Drive bookings became available in the Emirates App in MMB, when I went to check, I noticed for Dubai pick up / drop off options are showing as “not offered.”
Called travel agent to query and I was reassured that I definitely get transfers in First and they proceeded to book them for Dubai, but when checking the next day, still not showing up in MMB, so after a couple more calls, staff member number 4 that I I speak to at travel agent advises me that as the time between the flights is just over 20 hours I am under the 24 hour requirement, so actually Emirates won’t provide chauffeur drive in Dubai and the travel agent cannot therefore offer this to me. I explain had none of the previous 3 staff members told me this and had I been told this when selecting the flights when I went ahead with the booking, I would have chosen a later flight to meet said criteria.
Naturally I.m less than impressed with this and asked the travel agent how they were going to resolve this, they said they would speak to a manager and call me back the next day (yesterday) now 2 days later I’m still waiting to hear back.
Will give it a few more days but if they don’t respond, would there be any point in me maybe perhaps calling Emirates directly to see if there is any option to avail of the chauffeur drive in Dubai or is that a total no chance and I’d need to look at booking some other transfers independently?
Trying to assess possible options to try and have the experience I was expecting with flying in First.
Having said that, I would definitely ask Emirates by phone. If you are still unsuccessful, go to the CD desk in arrivals (it’s to the right after baggage claim, can’t miss is), show your BP and chances are that you’ll get a car. Not sure how you’ll book a car for the return, just ask.
Apr 2, 2023, 9:27 pm
#1954
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,177
Just wanted to report back as I arrived into DXB yesterday in F. There said F passengers are offered Mercedes S class or BMW 7 series. Whereas business class passengers are usually given BMW 5 series, touring or Mercedes E class.. Of course sometimes when no cars are available, F and J passengers may be given whatever is available.
Apr 8, 2023, 6:15 pm
#1955
Join Date: Jan 2001
Location: Corvallis, OR, USA
Programs: UA GS; Hilton LT Diamond, Marriott, Hyatt; Hertz
Posts: 320
I posted this to the newbie forum but this looks like a better place. I have a ticket from BRU to Tokyo (NRT) via DBX. My ticket is in F. As far as I can tell, there chauffeur service is available in BRU to get to the airport but not in Tokyo when I arrive. Does Emirates offer any assistance getting to a hotel at the destination in those situations?
Apr 9, 2023, 2:38 am
#1956
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
Apr 20, 2023, 2:03 am
#1957
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,962
No transfers in Morocco, right? Do I need to reserve F transfers in DXB to hotel and back in advance?
May 7, 2023, 5:46 pm
#1958
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
No transfers in Morocco
On arrival in DXB you don't need to have reserved a car, it is best to but for pickup you definitely need a minimum of 6 hours (last I checked) in F
On arrival in DXB you don't need to have reserved a car, it is best to but for pickup you definitely need a minimum of 6 hours (last I checked) in F
May 7, 2023, 5:52 pm
#1959
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,962
May 7, 2023, 6:41 pm
#1960
Join Date: Jan 2016
Location: New York
Programs: EK Platinum, AA EXP, Marriott Platinum, Hilton Diamond
Posts: 1,138
There are separate F/J desks. Give them your BP and they will print you a slip. You’ll then walk outside and will hand the slip to one of the EK employees who will point you to a car.
May 10, 2023, 1:35 am
#1962
Join Date: May 2023
Location: DXB
Programs: EK Gold, Bonvoy Gold, AA Gold
Posts: 26
Just wanted to report back as I arrived into DXB yesterday in F. There said F passengers are offered Mercedes S class or BMW 7 series. Whereas business class passengers are usually given BMW 5 series, touring or Mercedes E class.. Of course sometimes when no cars are available, F and J passengers may be given whatever is available.
Jun 3, 2023, 11:08 pm
#1963
Join Date: Apr 2023
Location: Hong Kong
Posts: 328
This is a long shot and I guess I know the answer, but I'll ask anyway...
We have a paid F flight arriving in Lisbon. In principle we are entitled to 2*CD at LIS. However, we have an onward flight on TP 4 hours later (separate ticket because the connection time to the EK codeshare is 9 hours). It would be really nice if we could just take one of the CDs and have a 90 minute drive around Lisbon to see the sights (from the car, not getting out) and then return to the airport. No chance I guess?
We have a paid F flight arriving in Lisbon. In principle we are entitled to 2*CD at LIS. However, we have an onward flight on TP 4 hours later (separate ticket because the connection time to the EK codeshare is 9 hours). It would be really nice if we could just take one of the CDs and have a 90 minute drive around Lisbon to see the sights (from the car, not getting out) and then return to the airport. No chance I guess?
Jun 4, 2023, 7:00 am
#1964
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 2,910
This is a long shot and I guess I know the answer, but I'll ask anyway...
We have a paid F flight arriving in Lisbon. In principle we are entitled to 2*CD at LIS. However, we have an onward flight on TP 4 hours later (separate ticket because the connection time to the EK codeshare is 9 hours). It would be really nice if we could just take one of the CDs and have a 90 minute drive around Lisbon to see the sights (from the car, not getting out) and then return to the airport. No chance I guess?
We have a paid F flight arriving in Lisbon. In principle we are entitled to 2*CD at LIS. However, we have an onward flight on TP 4 hours later (separate ticket because the connection time to the EK codeshare is 9 hours). It would be really nice if we could just take one of the CDs and have a 90 minute drive around Lisbon to see the sights (from the car, not getting out) and then return to the airport. No chance I guess?
Jun 17, 2023, 10:08 am
#1965
Join Date: Aug 2007
Programs: UA 1K, SA Gold, Marriott Platinum, Hilton Gold, Hyatt Plat, SPG Gold, IHG Plat, AA Exec Plat
Posts: 523
dubai layover no service?
Is there any way to get this service when overnighting in Dubai (flying FCO-DXB, then DXB-AKL the next day - all on one ticket, all in J)?