Sep 30, 2014, 1:30 pm
Last edit by: Saltire74
Changes to the CD Terms and Conditions in early January 2019 confirm the following:
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
EK Chauffeur Drive Discussion Thread
Mar 19, 2018, 6:48 am
#1081
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
Impressed by the quality cars you have been allocated and interesting to read what type to expect, generally have to agree.
However in early March my Chauffer failed to arrive for a trip to catch a NCL flight, despite a confirmation call the day before! Got a phone call ten minutes before his arrival time to say that the driver had not "clocked on" and no one had noticed.
Hastily arranged a local taxi for the 70mile trip.
Arriving back in MAN, First, I was allocated an Addison Lee taxi with yellow "not for private hire" stickers on it, not my idea of a limousine service. Don't want to appear too entitled when it comes to travel, but I think Emirates have let me down a bit on this occasion.
However in early March my Chauffer failed to arrive for a trip to catch a NCL flight, despite a confirmation call the day before! Got a phone call ten minutes before his arrival time to say that the driver had not "clocked on" and no one had noticed.
Hastily arranged a local taxi for the 70mile trip.
Arriving back in MAN, First, I was allocated an Addison Lee taxi with yellow "not for private hire" stickers on it, not my idea of a limousine service. Don't want to appear too entitled when it comes to travel, but I think Emirates have let me down a bit on this occasion.
Mar 19, 2018, 11:43 pm
#1082
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
You really must tell EK about your unacceptable experience, and you should not feel “too entitled” in doing so - not remotely.
I have used a lot of CD cars around the world when flying EK and not once had anything as described by hazban (and would imagine that very, very few others have)
Mar 20, 2018, 7:58 am
#1083
Join Date: Sep 2017
Location: Far North
Programs: BA Silver, VS Gold. Hilton Gold, EK Platinum
Posts: 27
"Originally Posted by Flame3601 
"I would inform Emirates of such events, that is shoddy and not to be expected. EK also do not like to hear they are being swindled by their contractors."
Thank you for the input, I have sent an email and received an automated reply. Did try to explain myself on the Gold Line to no avail, awaiting to hear back in "the next ten days".
"I would inform Emirates of such events, that is shoddy and not to be expected. EK also do not like to hear they are being swindled by their contractors."Thank you for the input, I have sent an email and received an automated reply. Did try to explain myself on the Gold Line to no avail, awaiting to hear back in "the next ten days".
Mar 23, 2018, 6:05 am
#1089
Join Date: Aug 2017
Location: Manchester/London
Programs: Skywards Plat, Bonvoy Titanium
Posts: 1,226
I got a reply from EK within 10 days which was actually quite specific to the complaint rather than the generic reply others have mentioned. They agreed the CD had failed to provide the correct standard of service and compensated me with a decent amount of miles.
Mar 24, 2018, 12:55 pm
#1090
Suspended
Join Date: Mar 2018
Location: Abu Dhabi
Programs: Etihad Gold, Hilton Silver
Posts: 56
Today's EK F chauffeur
So much for the S class chauffeur cars in F, instead the vast majority of the cars seem to be of this model.
Heck, even EY offers a better car in J now (in AUH)
Mar 27, 2018, 4:17 am
#1091
Join Date: Sep 2017
Location: Far North
Programs: BA Silver, VS Gold. Hilton Gold, EK Platinum
Posts: 27
Just an update. Emirates have credited 15K miles for the poor service and promised to review the arrangements so it "doesn't happen again"!
Mar 27, 2018, 7:36 am
#1092
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
Mar 31, 2018, 8:55 am
#1094
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
Currently on the way to the airport ( CPT), traveling in F, in a VW Passat with charter services written on the side of the car in small bold letters. The driver is clearly exhausted, nothing says first class like driving down the M3 with the “chauffeur” drinking a can of monster!
whats going on Bidvest !?
whats going on Bidvest !?
Mar 31, 2018, 9:36 am
#1095
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,269
Currently on the way to the airport ( CPT), traveling in F, in a VW Passat with charter services written on the side of the car in small bold letters. The driver is clearly exhausted, nothing says first class like driving down the M3 with the “chauffeur” drinking a can of monster!
whats going on Bidvest !?
whats going on Bidvest !?
Probably worth complaining to EK. Not to get 'compensation', just to get decent CD service. I should have done so at the time, but was too surprised / confused about the whole episode to take it further.