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Fendant Feb 27, 14 10:26 am

Total Baggage Chaos in DXB 27 Feb.
Connected today via DXB to ZRH on A 380 ( full house )

- departure delay of 30 mins due to "missing freight"
- no info during the whole flight
- baggage claim at ZRH ran for 30 mins with bags sporadic delivered
. after 39 mins info that computer systems in DXB broke down and that 60% - 70% of bags were not loaded on ALL connecting flights
- stampede by approx. 300 pax towards 2 ( ! ) open DNATA missed baggage desks

How many bags are affected? Somebody mentionned that the chaos might be bigger than that with BA in Terrible 4 in LHR.

Any insights, we all felt completely left alone by EK

RichL Mar 1, 14 2:01 pm

My EK406 was delayed nearly 3 hours then we took off with about 50 suitcases, the rest were left behind.

However we got loads of updates from our captain.

Allane Mar 2, 14 2:31 am

Similar situation at LHR for EK005 on the 28th. 2 hour wait at DXB with the same story and bags from EK415 from Sydney finally arrive 3pm 1st of March.

I would not have wanted to be a DNATA staff member that night

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