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Originally Posted by Sam Bee
(Post 20113160)
It's a shame that PG Monkey didn't have a fabulous flight, and by his / her admission he / she is not a frequent flyer, so it's all a matter of context as for the majority of us this is miles away from a terrible Y experience.
Emirates for me pioneered the feed 'em and entertain the masses to keep them quiet and happy. Back in the days it was them (and oddly Kuwait Airlines) that had seat back TV's - a novel idea in Y. But now everyone does that, many airlines feed you well in Y, so it comes down to crew (and seat pitch!) and a couple of personal things that make the difference for a flight. Emirates have always been above average for me crew wise. But - for comparisons sake in October I took my first Qatar flights - 6 of them - 5 were brilliantly staffed, but 1 (KUL-DOH) had a similar crew with similar failures that just fell down massively - staff got stressed, 200 odd people ended up sticking their meal trays in the kitchen (inevitably leading to piles of them falling over, blocking toilets), call bells not being answered, well it all just spiralled out of control. But I knew that was the exception - and I could see it walking on the plane as the crew were massively arrogant and borderline rude (i'm the most pleasant person to be on your plane, i've never pressed a call bell in any class - much nicer to go for a stroll and a chat :)). If i'd have taken that flight in isolation i'd never touch Qatar Airlines again. Same for any airlines. So hopefully what PG Monkey takes from this is the vast majority of EK Y flights are better than this, so I hope he takes another just for comparisions sake. On average, it should be far better! And with no disrespect to BHX, I wonder if EK has 'poorer' sectors that staff don't like serving. I know EVA Air staff can't stand doing the BKK-LHR sector. I wonder if the idea of a couple of days down time in BHX for what I imagine is a demanding SEA Beaches Party & ISC crowd is not their idea of a great flight (i'm putting this out there as supposition, not fact!). But I have no patience with CC providing differential service on different sectors. It where professional behaviour must be enforced. It's managements job to make sure that this does not happen by cracking down heavily n CCs that cannot cope with perceived or real " difficult" sectors. BA used to have this problem and it's quite remarkable, the turnaround they have effected on this front. Sometimes there are structural reasons, eg TG crew are much better on "out and back" regional routes, as their new hires are better than old hires who fly the intercon / night stop routes because of seniority. But this too is within the capacity of management to address and they should. It's what they are paid to do. |
Originally Posted by PG Monkey
(Post 20110812)
I'm taking into account my own experience and that of family/friends too. Emirates is definitely on the downhill. I flew with them around 2001 and they were excellent. DXB's T1 was open & it was a breeze.
Now the flight attendants just run to the rear of the plane after take-off and chat to each other for most of the flight whilst ignoring passenger calls. The last flight I was on, passengers were left with meal trays for more than an hour after they'd finished. Passenger calls were completely ignored. T3 at DXB is a complete shambles. Just as a point of interest... how many EK Y flights have you taken in total, and how many QR Y (who you were comparing EK with)? |
Originally Posted by Sam Bee
(Post 20113160)
(i'm the most pleasant person to be on your plane, i've never pressed a call bell in any class - much nicer to go for a stroll and a chat ).
For me the important things on a flight are drinking water and keeping on the move. Doesn't help that security still won't allow water bottles, because being able to take one with you (or buy one that isn't ridiculously priced in the airport) would probably mean I'd never need to bother cabin crew.
Originally Posted by rathin100
(Post 20113181)
Excellent post. Spot on.
But I have no patience with CC providing differential service on different sectors. It where professional behaviour must be enforced. It's managements job to make sure that this does not happen by cracking down heavily n CCs that cannot cope with perceived or real " difficult" sectors.
Originally Posted by DYKWIA
(Post 20113303)
I've quoted the above from the other thread... this really does read as if you are a frequent EK flyer, and not just based on a single flight, over a year ago.
Just as a point of interest... how many EK Y flights have you taken in total, and how many QR Y (who you were comparing EK with)? |
Originally Posted by PG Monkey
(Post 20114616)
I've made two return journeys with EK Y (6 individual flights) and one return with QR Y (4 individual flights). I see what you're getting at and it's a valid point.
My point is that you can have a bad flight with any airline. If it's consistently bad, then you have a big right to complain, but the issues you raised were pretty minor IMO - and hopefully just a one off. Thinking back over my flight history, I can only recall one really bad flight. That was on BA in F class - and boy did I rant on the BA forum :) |
Originally Posted by PG Monkey
(Post 20114616)
For me the important things on a flight are drinking water and keeping on the move. Doesn't help that security still won't allow water bottles, because being able to take one with you (or buy one that isn't ridiculously priced in the airport) would probably mean I'd never need to bother cabin crew.
I tend to take alcohol rather the water :) |
Originally Posted by DYKWIA
(Post 20115390)
OK thanks. To take it one step further, was the flight you are referring to in the OP the only bad one out of 6?
My point is that you can have a bad flight with any airline. If it's consistently bad, then you have a big right to complain, but the issues you raised were pretty minor IMO - and hopefully just a one off. Thinking back over my flight history, I can only recall one really bad flight. That was on BA in F class - and boy did I rant on the BA forum :) On one other EK flight our boarding zone was the last one called & I was near the end of the queue. Anyway, I couldn't fit my carry on case anywhere. An FA got annoyed and said I must put the case in an overhead locker, despite it being obvious I was looking for space. She came back quite quickly and with a louder tone said I had to stow it for takeoff. I asked whether there was space anywhere else. She huffed and walked away, then a second FA approached me and offered to put the case in a crew locker at the rear of the plane. At the end of the flight, the (second) FA brought the case back to my seat just before the exit scrum began. In that case, it was clear it was one bad FA & the other one definitely made up for it by going over and above what I'd expected. |
This thread is ridiculous. One bad economy flight :rolleyes: I've had bad j and y flights with lots of airlines...ek are better than most but I use them a lot so I'd know that on the whole they are consistent.
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Originally Posted by m3red
(Post 20118819)
This thread is ridiculous. One bad economy flight :rolleyes: I've had bad j and y flights with lots of airlines...ek are better than most but I use them a lot so I'd know that on the whole they are consistent.
Like you, I fly EK a fair bit and find the product very consistent across all the cabins. But I have also come to set my expectations according to the cabin I'm in. |
Originally Posted by eightblack
(Post 20119543)
Actually it's not. I for one applaud the OP for being able to articulate his points with minimal emotion. To many frequent flyers, the comments the OP made might be superfluous but he is entitled to his opinion and this after all, is a bulletin board which welcomes all experiences.
[1] Do you actually think that the complaints are that major [2] Would you see that as giving a worst flight ever in case where decent amounts of varied travel has been done |
Originally Posted by Dave Noble
(Post 20119571)
Ok. Simple questions
[1] Do you actually think that the complaints are that major [2] Would you see that as giving a worst flight ever in case where decent amounts of varied travel has been done [1] Not everyone is as black and white as you. What is minor to some is major to others [2] The OP clarified that perhaps "worst flight ever" moniker was perhaps stretching it |
Originally Posted by eightblack
(Post 20119625)
Ok. Simple response
[1] Not everyone is as black and white as you. What is minor to some is major to others [2] The OP clarified that perhaps "worst flight ever" moniker was perhaps stretching it |
Originally Posted by Dave Noble
(Post 20119641)
I refer the honourable gentleman to the questions asked ; would the honourable gentleman of SG/US care to actually answer the questions asked :)
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Originally Posted by eightblack
(Post 20119543)
Actually it's not. I for one applaud the OP for being able to articulate his points with minimal emotion. To many frequent flyers, the comments the OP made might be superfluous but he is entitled to his opinion and this after all, is a bulletin board which welcomes all experiences.
Like you, I fly EK a fair bit and find the product very consistent across all the cabins. But I have also come to set my expectations according to the cabin I'm in. This.... Good point 8B |
Originally Posted by eightblack
(Post 20119625)
Ok. Simple response
[1] Not everyone is as black and white as you. What is minor to some is major to others [2] The OP clarified that perhaps "worst flight ever" moniker was perhaps stretching it Thanks, EB, I'm with you totally on this. |
Originally Posted by Dave Noble
(Post 20119571)
[1] Do you actually think that the complaints are that major
Originally Posted by eightblack
(Post 20119543)
Actually it's not. I for one applaud the OP for being able to articulate his points with minimal emotion. To many frequent flyers, the comments the OP made might be superfluous but he is entitled to his opinion and this after all, is a bulletin board which welcomes all experiences.
Like you, I fly EK a fair bit and find the product very consistent across all the cabins. But I have also come to set my expectations according to the cabin I'm in. What really stuck with me on my early Y flights with Emirates (including the first one in 1999 when I was still at school) was how brilliant their service was, considering we were in cattle class. Your comment about setting expectations is an excellent point. My experiences from previous flights probably set my expectations so high that what was in truth a mediocre flight service came across as something far worse. |
Originally Posted by PG Monkey
(Post 20125382)
What really stuck with me on my early Y flights with Emirates (including the first one in 1999 when I was still at school) was how brilliant their service was, considering we were in cattle class.
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Originally Posted by PG Monkey
(Post 20125382)
Out of interest, what would you consider a 'major' complaint in terms of in-flight service?
I was interested to know what Dave Noble considered a 'major' in-flight service complaint to be. |
Originally Posted by PG Monkey
(Post 20185773)
Disappointed that no response has been forthcoming.
I was interested to know what Dave Noble considered a 'major' in-flight service complaint to be. |
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