EK have cancelled my flight - advice please?
Nov 19, 2012, 7:49 pm
#16
Join Date: Feb 2011
Location: 09/27
Programs: BA, TK, EK
Posts: 762
How about asking them for this? All these flights are currently showing good availability.
I am disappointed that you were fed a line about aircraft mechanical issues - that is bad form.
24-Dec EK653 dep MLE 2255 arr DXB 0200+1 (is this your original flight?)
25-Dec EK71 dep DXB 0320 arr CDG 0750
25-Dec AF2258 dep CDG 0955 arr NCL 1045
I am disappointed that you were fed a line about aircraft mechanical issues - that is bad form.
24-Dec EK653 dep MLE 2255 arr DXB 0200+1 (is this your original flight?)
25-Dec EK71 dep DXB 0320 arr CDG 0750
25-Dec AF2258 dep CDG 0955 arr NCL 1045
Nov 20, 2012, 12:57 am
#17
Original Poster
Join Date: Jan 2011
Posts: 123
How about asking them for this? All these flights are currently showing good availability.
I am disappointed that you were fed a line about aircraft mechanical issues - that is bad form.
24-Dec EK653 dep MLE 2255 arr DXB 0200+1 (is this your original flight?)
25-Dec EK71 dep DXB 0320 arr CDG 0750
25-Dec AF2258 dep CDG 0955 arr NCL 1045
I am disappointed that you were fed a line about aircraft mechanical issues - that is bad form.
24-Dec EK653 dep MLE 2255 arr DXB 0200+1 (is this your original flight?)
25-Dec EK71 dep DXB 0320 arr CDG 0750
25-Dec AF2258 dep CDG 0955 arr NCL 1045
Oh! Now there's an option! Thanks SO much - I will ask them when I phone back today - that was very very helpful of you, thanks.
Nov 20, 2012, 1:20 am
#18
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Nov 20, 2012, 1:25 am
#19
Join Date: Apr 2005
Posts: 799
Lots of options; check http://matrix.itasoftware.com
Probably best to have the results page open when you call the airline and help them to find a solution.
Here is one via AMS, which will give you just enough time to go to downtown AMS and have a Christmas dinner on the canals (book early!).
Male (MLE) to Newcastle (NCL) - ma, dec. 24
Emirates Male (MLE) to Dubai (DXB) - ma, dec. 24
Emirates 653 Dep: 10:55PM Arr: 2:00AM 4h 5m Boeing 777 Economy (B)
Layover in DXB di, dec. 25 6h 20m
Emirates Dubai (DXB) to Amsterdam (AMS) - di, dec. 25
Emirates 147 Dep: 8:20AM Arr: 12:40PM 7h 20m Airbus A380 Economy (B)
Layover in AMS 9h 10m
KLM Amsterdam (AMS) to Newcastle (NCL) - di, dec. 25
KLM 971 Dep: 9:50PM Arr: 10:10PM 1h 20m Boeing 737 Business (Z)
As an alternative, Christmas in Dubai is something you will not easily forget. You might add a ski trip, a cruise, or do other weird UAE tourism stuff!
Probably best to have the results page open when you call the airline and help them to find a solution.
Here is one via AMS, which will give you just enough time to go to downtown AMS and have a Christmas dinner on the canals (book early!).
Male (MLE) to Newcastle (NCL) - ma, dec. 24
Emirates Male (MLE) to Dubai (DXB) - ma, dec. 24
Emirates 653 Dep: 10:55PM Arr: 2:00AM 4h 5m Boeing 777 Economy (B)
Layover in DXB di, dec. 25 6h 20m
Emirates Dubai (DXB) to Amsterdam (AMS) - di, dec. 25
Emirates 147 Dep: 8:20AM Arr: 12:40PM 7h 20m Airbus A380 Economy (B)
Layover in AMS 9h 10m
KLM Amsterdam (AMS) to Newcastle (NCL) - di, dec. 25
KLM 971 Dep: 9:50PM Arr: 10:10PM 1h 20m Boeing 737 Business (Z)
As an alternative, Christmas in Dubai is something you will not easily forget. You might add a ski trip, a cruise, or do other weird UAE tourism stuff!
Nov 20, 2012, 5:24 am
#21
Original Poster
Join Date: Jan 2011
Posts: 123
Lol! Love it! I think we will just break up our return, accept that we can't make it back bad spend the day in Dubai!
I'm getting absolutely nowhere at all with emirates on the telephone right now - does anyone have a customer services telephone number please?
I'm getting absolutely nowhere at all with emirates on the telephone right now - does anyone have a customer services telephone number please?
Nov 20, 2012, 5:59 am
#23
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
Lol! Love it! I think we will just break up our return, accept that we can't make it back bad spend the day in Dubai!
I'm getting absolutely nowhere at all with emirates on the telephone right now - does anyone have a customer services telephone number please?
I'm getting absolutely nowhere at all with emirates on the telephone right now - does anyone have a customer services telephone number please?
+9714 214 4444
Nov 20, 2012, 6:30 am
#24
Original Poster
Join Date: Jan 2011
Posts: 123
Nov 20, 2012, 7:11 am
#25
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
08702432222 - they are usually good. Only one I have
Nov 20, 2012, 1:28 pm
#28
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,550
That's a nasty 0870 number. The geographic number for Emirates reservations is 01625 445 200. Customer relations is, I think, 020 7808 0007 but I doubt that they will be able to do anything about the issue that reservations couldn't handle.
Last edited by Dave Noble; Nov 20, 2012 at 1:38 pm
Nov 20, 2012, 3:39 pm
#29
Original Poster
Join Date: Jan 2011
Posts: 123
Thanks everyone - I hate 'nasty' 0870 numbers - especially when you tend to get put on hold for an eternity- I tried again today and was told I need to give them a bit longer to see if they can do anything. Until then I'm in limbo really. I asked about some of the other flight options that some others on here have kindly suggested but they refused to say anything until they have had an email,from some magic office to tell them what they are allowed to offer.
I'm resigning myself to the fact that we are probably going to be in Dubai on Xmas day.
I'm resigning myself to the fact that we are probably going to be in Dubai on Xmas day.