Charges for cancelling upgrade?

Old Jun 14, 12, 1:20 am
  #1  
Original Poster
 
Join Date: Aug 2004
Location: Sydney & London
Programs: UA Lifetime Exec Plat (2MM)
Posts: 744
Charges for cancelling upgrade?

I recently called Emirates reservations from Sydney to cancel an upgrade from Y to C I had previously made with miles. Seems I got a male agent in Sydney who told me it would cost me GBP 75 to revert to my original booking, even though there were seats available in the booking class. I thought ... and kindly declined the offer.

I later called again, spoke to someone in an Indian call centre and the change back to Y class was made quickly and without charge.

So what's going on?
Budley is offline  
Old Jun 14, 12, 1:37 am
  #2  
 
Join Date: Nov 2007
Location: KYE
Posts: 4,146
One of the agents is at fault. Though I'm inclined to think that the first one assumed a ticket re-issue fee was due, whereas the second didn't see that as needed.

I've never cancelled an upgrade before though once I had to change dates on an upgraded ticket and the agent insisted I had to pay a re-issue fee since the original ticket conditions apply as I was told .

Thinking of it now, upgrading the inbound portion of a saver ticket will not extend the ticket's validity. So perhaps you got away with it
edy4eva is offline  
Old Jun 14, 12, 1:45 am
  #3  
 
Join Date: May 2001
Location: Germany
Posts: 479
Changed an J upgrade back to Y on the JNB-DXB route because of change of aircraft (380>777) without any problems or charges.
dusordua is offline  
Old Jun 14, 12, 4:08 am
  #4  
Zol
Moderator: Emirates Skywards and Qatar Airways Privilege Club
 
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,745
There is no charge for cancelling an upgrade and reverting to your original booking. The agent was mistaken
Zol is offline  
Old Jun 14, 12, 9:29 am
  #5  
 
Join Date: Oct 2009
Location: OSL
Posts: 4,473
Yes, it's supposed to be free, it's somewhere in the T&Cs.
ung1 is offline  
Old Jun 14, 12, 10:40 am
  #6  
 
Join Date: Jan 2005
Location: New York, NY
Posts: 9,528
Many (all?) EK fare rules say something along the line of "do not charge change fee for skywards upgrades."
sadiqhassan is offline  

Thread Tools
Search this Thread
Search Engine: