Charges for cancelling upgrade?
#1
Original Poster
Join Date: Aug 2004
Location: Sydney & London
Programs: UA Lifetime Exec Plat (2MM)
Posts: 744
Charges for cancelling upgrade?
I recently called Emirates reservations from Sydney to cancel an upgrade from Y to C I had previously made with miles. Seems I got a male agent in Sydney who told me it would cost me GBP 75 to revert to my original booking, even though there were seats available in the booking class. I thought ... and kindly declined the offer.
I later called again, spoke to someone in an Indian call centre and the change back to Y class was made quickly and without charge.
So what's going on?
I later called again, spoke to someone in an Indian call centre and the change back to Y class was made quickly and without charge.
So what's going on?
#2
Join Date: Nov 2007
Location: KYE
Posts: 4,156
One of the agents is at fault. Though I'm inclined to think that the first one assumed a ticket re-issue fee was due, whereas the second didn't see that as needed.
I've never cancelled an upgrade before though once I had to change dates on an upgraded ticket and the agent insisted I had to pay a re-issue fee since the original ticket conditions apply as I was told .
Thinking of it now, upgrading the inbound portion of a saver ticket will not extend the ticket's validity. So perhaps you got away with it
I've never cancelled an upgrade before though once I had to change dates on an upgraded ticket and the agent insisted I had to pay a re-issue fee since the original ticket conditions apply as I was told .
Thinking of it now, upgrading the inbound portion of a saver ticket will not extend the ticket's validity. So perhaps you got away with it
#4
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
There is no charge for cancelling an upgrade and reverting to your original booking. The agent was mistaken