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Cannot opt in to "Double Miles in F and C" offer - bug?

Cannot opt in to "Double Miles in F and C" offer - bug?

Old May 31, 12, 4:55 pm
  #1  
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Join Date: Apr 2005
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Cannot opt in to "Double Miles in F and C" offer - bug?

I received an email from EK with an offer for double miles for all F and C travel until August 16, for tickets purchased <July 1st.

When I try to opt in - either through click on link in email or by accessing offers directly on Skywards page - I always get an error message.

Anyone else has the same problem? How to get around it - I assume opt in is possible only online?
San Gottardo is offline  
Old May 31, 12, 5:00 pm
  #2  
 
Join Date: Jan 2000
Location: The Internets
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Can't do it either.
Droneklax is offline  
Old May 31, 12, 5:20 pm
  #3  
 
Join Date: Jul 2009
Location: Near Boulder, CO
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Already sent a message to the Sandpit....standby
eightblack is offline  
Old May 31, 12, 5:38 pm
  #4  
 
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Same here :S
edy4eva is offline  
Old Jun 1, 12, 2:29 am
  #5  
 
Join Date: Sep 2004
Location: HK
Posts: 627
Same - can't register. But I'm pretty pissed as I just purchased a J ticket on 27 May, which is 3 days before the promotion date starts!
pacificboot is offline  
Old Jun 1, 12, 2:57 am
  #6  
 
Join Date: Jul 2009
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Originally Posted by pacificboot View Post
Same - can't register. But I'm pretty pissed as I just purchased a J ticket on 27 May, which is 3 days before the promotion date starts!
Refund it and re-book. The opt-in process will be fixed shortly.
eightblack is offline  
Old Jun 1, 12, 10:31 am
  #7  
 
Join Date: Sep 2004
Location: HK
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Another question: can you earn bonus miles on top of Mileage Accelerator?

In addition, I can't find any F/J mileage accelerator for June. So is EK using this bonus miles offer to substutite Mileage Accelerator?
pacificboot is offline  
Old Jun 1, 12, 11:08 am
  #8  
 
Join Date: Nov 2011
Location: West Coast, USA
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Originally Posted by pacificboot View Post
Another question: can you earn bonus miles on top of Mileage Accelerator?

In addition, I can't find any F/J mileage accelerator for June. So is EK using this bonus miles offer to substutite Mileage Accelerator?
I am fairly certain the bonus miles will be on the base miles only.

I doubt the the bonus is a substitution for Mileage Accelerator. Which routes are you not seeing any Mileage Accelerators for?
whimike is offline  
Old Jun 1, 12, 2:47 pm
  #9  
 
Join Date: Nov 2011
Location: West Coast, USA
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Originally Posted by eightblack View Post
Refund it and re-book. The opt-in process will be fixed shortly.
I just did the opt-in and it worked.
whimike is offline  
Old Jun 2, 12, 1:10 am
  #10  
 
Join Date: Oct 2009
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Originally Posted by pacificboot View Post
Another question: can you earn bonus miles on top of Mileage Accelerator?

In addition, I can't find any F/J mileage accelerator for June. So is EK using this bonus miles offer to substutite Mileage Accelerator?
Originally Posted by whimike View Post
I am fairly certain the bonus miles will be on the base miles only.

I doubt the the bonus is a substitution for Mileage Accelerator. Which routes are you not seeing any Mileage Accelerators for?
You get miles accelerator on top of the double bonus base miles.
ung1 is offline  
Old Jun 2, 12, 4:26 pm
  #11  
 
Join Date: Oct 2011
Programs: Krisflyer, Emirates Skywards, various others (inactive)
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argh, I just booked my flights through a travel agent! Didn't get the email though, is this only for Gold members?
phlogiston is offline  
Old Jun 2, 12, 8:09 pm
  #12  
 
Join Date: Mar 2010
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Originally Posted by phlogiston View Post
argh, I just booked my flights through a travel agent! Didn't get the email though, is this only for Gold members?
I am Gold and did not get the email either - in fact the only one of the 8 people I monitor in my family group got the email and that was my mother who passed away recently ...

You have to look deep down in the list of Special Offers (on Skywards) to find it and then register.
mrtdxb is offline  
Old Jun 3, 12, 1:43 am
  #13  
 
Join Date: Aug 2008
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Another data point: I got the mail and was able to opt-in.
GigoloArt is offline  
Old Jun 3, 12, 2:01 am
  #14  
 
Join Date: Jul 2009
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Originally Posted by GigoloArt View Post
Another data point: I got the mail and was able to opt-in.
The bug was fixed the following morning (ie email went out on Thurs pm) and on Fri I received an email from DXB acknowleding the problem. I then received a formal confirmation email from Skywards, confirming my enrollment into the program on Sat.
eightblack is offline  
Old Jun 3, 12, 3:51 am
  #15  
Zol
Moderator: Emirates Skywards and Qatar Airways Privilege Club
 
Join Date: Mar 2010
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Originally Posted by eightblack View Post
The bug was fixed the following morning (ie email went out on Thurs pm) and on Fri I received an email from DXB acknowleding the problem. I then received a formal confirmation email from Skywards, confirming my enrollment into the program on Sat.
I also got the error on initial opt-in attempt and then got an email confirmation the next day for my enrollment
Zol is offline  

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