Completely inconsistent service standards
So I took a DXB-DXB-CAI the other day in business. The standards of service on both flights were completely inconsistent.
Outbound - full in F/J/Y 4 hot towel runs (I don't think I've ever had this many on a 4hr flight on any carrier). Plenty of tea/coffee/champagne served with breakfast and immediately. following the arrival of the tray. Plenty of attention from the excellent English attendant on my side of the cabin. No welcome for Gold members. Inbound - Almost full in J and almost full in Y (No F) 0 hot towel runs. Wine served ages after arrival of dinner tray (I actually had to hit the call button a couple of times to get any drinks served at all). Very nice Gold welcome from the purser. Cabin crew not particularly visible throughout the flight. Just wondering how it is possible to have such differing service levels on two legs. What surprised me most (given how crew can differ significantly in performance on flights) is the 4 (overkill) vs 0 (why?) towel runs. Surely this is a basic service standard? And it still annoys me that it can takes forever to get a drink served with your meal... |
Originally Posted by Vitriol01
(Post 17912696)
And it still annoys me that it can takes forever to get a drink served with your meal...
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This is pretty common on EK, in business and first.
I blame this on management. With the labor laws (or lack thereof) in the UAE, there is no reason this should be happening. |
I fly 15 legs a year on EK in F and I must concur that there is a great variation in service levels. While most airlines have their senior stewardess in F, this does not seem to be the case in EK. These young ladies tend to favour the galley for chatting rather than proactively checking what passengers might need. Pursers, on the other hand, are senior and professional. Having said that, I have noticed in the last half dozen flights a trend towards better service, even though cases of utter stupidity still exist. Like the latin poet Phoedrus once said: "quanta species, cerebrum non habet". What a beauty, however it does not have a brain!
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Inconsistent indeed. Had crew who have been with the airline 8 weeks do the most efficient meal and drinks service ever (in Y) and also had a couple of occasions where I'd finished my meal before I got a drink.
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Originally Posted by ung1
(Post 17920223)
and also had a couple of occasions where I'd finished my meal before I got a drink.
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I have, sadly, learnt to just get used to the highly inconsistent service standards and just go with the flow. You never actually know what you are going to get.
The meal service in J a bit of a mess at the moment, in my view. I was on EK763 to JNB, departing DXB at 10:15 am. As soon as we were airborne, lunch service was started. I am guessing that most passengers, like me, don't usually have lunch at 10:30 in the morning? Or even 11:00. So would they wait and perhaps do a round of drinks and serve lunch at a more normal time of say 12 or 12:30? No way. When I said it was just too early for me and could I have my lunch later, it was met with the usual "Sorry all the food is heated up at the same time and we cannot re-heat for health and safety reasons". When I said to the cabin senior that it was a bit too early for lunch, it was met with "Yes, I know and I agree. But thats our procedure and we are told to serve it as soon as we take off". I wonder if anyone actually gave this any thought. My other pet peeve is the bread round on Indian sectors. EK serve a great Indian meal on the Indian sectors but they serve it pre-palated with western bread rolls. Nobody eats (or should eat) curry with wheat rolls! By the time they get around to their bread round with all the great Indian breads, I have usually finished my meal! I once tried waiting for it and ended up eating cold curry ...not nice! I hope someone from EK is paying attention ... |
Originally Posted by NA-Flyer
(Post 19239946)
It happened to me a lot even flying in business class.
And I also don't fly the 380 for the reasons mentioned above. Why do people get so excited about the 380? Retained hype I suppose. |
Having flown EK for close to 12 years in F, I kept seeing these inconsistencies. So what did I do? Walk and vote with my feet.^
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Originally Posted by Brussels traveller
(Post 19281065)
I have, sadly, learnt to just get used to the highly inconsistent service standards and just go with the flow. You never actually know what you are going to get.
The meal service in J a bit of a mess at the moment, in my view. I was on EK763 to JNB, departing DXB at 10:15 am. As soon as we were airborne, lunch service was started. I am guessing that most passengers, like me, don't usually have lunch at 10:30 in the morning? Or even 11:00. So would they wait and perhaps do a round of drinks and serve lunch at a more normal time of say 12 or 12:30? No way. When I said it was just too early for me and could I have my lunch later, it was met with the usual "Sorry all the food is heated up at the same time and we cannot re-heat for health and safety reasons". When I said to the cabin senior that it was a bit too early for lunch, it was met with "Yes, I know and I agree. But thats our procedure and we are told to serve it as soon as we take off". I wonder if anyone actually gave this any thought. In my particular case, on a flight on this length I am definitely keen to have the main meal as soon as possible so that I can sleep (if I choose) uninterrupted. Of course, dining on demand would be better, but absent that I would prefer to eat at the beginning. YMMV. |
Originally Posted by Brussels traveller
(Post 19281065)
So would they wait and perhaps do a round of drinks and serve lunch at a more normal time of say 12 or 12:30?
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EK service seems a russian roulette.
A SGN-DXB lately in J onboard the old A332 seemed to be a form of Y+, with the perk of unavailable toilette, no personal IFE for the middle seat of the B row (2-3-2), and a completely impersonal FA treatment. Quality of food? Don't let me think... As for the A380 Y, well...a 3-4-3 on that bird is sweetly different from 3-4-3 on many EK B777 series. |
Such bad service! Why do people fly Emirates frequently then? It looks like these guys just cannot get themselves together. Are there good alternatives to this flying mess that could be recommended?
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Originally Posted by af fp
(Post 19295682)
Such bad service! Why do people fly Emirates frequently then? It looks like these guys just cannot get themselves together. Are there good alternatives to this flying mess that could be recommended?
Sectors on EK and excellent service on both sectors with op ups on both sectors. |
Good to see it is not all bad, I may try one day.
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