Emirates website won't let me upgrade
Jun 6, 2010, 4:10 am
#1
Original Poster
Join Date: Jun 2010
Programs: Emirates skywards gold
Posts: 2
Emirates website won't let me upgrade
Hi all - this is my first post here.
I fly Emirates a lot and have never had trouble upgrading using skywards miles but having trouble at the moment. Flying CHC - BHX then MAN - CHC in September. The website won't let me even check if there is any availability for upgrades for the whole return flight (on the way out, there is a box I can check to do this when looking at the upgrade section in "manage my booking") - the return flights are just faded out and won't let me tick the box.
Does anyone else have this experience? Are there some flights which have just been blocked out completely, or should I just try closer to departure?
Thanks in advance for any advice.
Regards
Standoc
I fly Emirates a lot and have never had trouble upgrading using skywards miles but having trouble at the moment. Flying CHC - BHX then MAN - CHC in September. The website won't let me even check if there is any availability for upgrades for the whole return flight (on the way out, there is a box I can check to do this when looking at the upgrade section in "manage my booking") - the return flights are just faded out and won't let me tick the box.
Does anyone else have this experience? Are there some flights which have just been blocked out completely, or should I just try closer to departure?
Thanks in advance for any advice.
Regards
Standoc
Jun 6, 2010, 4:34 am
#2
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
Welcome to FT standoc
The website won't even let me view my account right now, so I suspect there's a technical glitch. Try calling them up if it is urgent. There's no online discount, so hardly makes a difference.
Edited to add: It was just the site being extremely slow. The only flight greyed out in my case is one that's already been upgraded using miles. It does let me check for the other flights, though I'm surprised it shows no availability when seatcounter and expertflyer both show seats available.
The website won't even let me view my account right now, so I suspect there's a technical glitch. Try calling them up if it is urgent. There's no online discount, so hardly makes a difference.
Edited to add: It was just the site being extremely slow. The only flight greyed out in my case is one that's already been upgraded using miles. It does let me check for the other flights, though I'm surprised it shows no availability when seatcounter and expertflyer both show seats available.
Last edited by ung1; Jun 6, 2010 at 4:51 am
Jun 6, 2010, 8:53 am
#4
Join Date: Jul 2008
Location: ABZ & half way up Mekong
Programs: Qatar Gold. Skywards Silver, Etihad, China Airlines, Thai, Flying Blue, BA.
Posts: 173
I can access their website but cannot upgrade any flights,trying for tomorrow from BHX,and one from DXB on the 8th June, also trying to upgrade two flights beginning of July.
Keeps telling me to contact them by phone. So much for trying closer to departure, might bite the bullet and just ask at check-in.
Also BMI website is not allowing me to complete on-line check-in today !!!! Arrrrrrrrgh
Regards
Flying Fireman
Keeps telling me to contact them by phone. So much for trying closer to departure, might bite the bullet and just ask at check-in.
Also BMI website is not allowing me to complete on-line check-in today !!!! Arrrrrrrrgh
Regards
Flying Fireman
Jun 6, 2010, 10:26 pm
#5
Join Date: Nov 2004
Location: Dubai
Programs: BA Silver, FB Plat, EK Gold, BonvoyAmb
Posts: 2,021
If you have made changes to the flights it is possible the e-tcket has not been re-issued yet and therefore will not give option yet to upgrade or even look for the upgrade.
Check the the view/print e-ticket and ensure flights are same on there as in MMB.
Check the the view/print e-ticket and ensure flights are same on there as in MMB.
Jun 6, 2010, 10:53 pm
#6
Join Date: Dec 2009
Posts: 19
Ive been trying to upgrade 3 flights I have between DXB-JFK (1 next week, another mid July and the last early Sep)... but they all say 'error, please contact emirates'. On doing so, I am told there is no availability for ups. It wasnt this bad last year....
Jun 6, 2010, 11:15 pm
#7
Join Date: Nov 2004
Location: Dubai
Programs: BA Silver, FB Plat, EK Gold, BonvoyAmb
Posts: 2,021
Last year was also a middle of a recession where there were many empty premium seats.
Jun 17, 2010, 10:34 am
#8
Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
Posts: 1,598
Upgrade with ticket issued by other airline
I bought a full fare flexible business class with AA (As EK does not fly the route I needed to travel except for LHR-DEL}
I am trying to upgrade my LHR-DXB-DEL sector. The skywards help desk says it cannot upgrade on a ticket issued by another airline.
What options I have?
I am trying to upgrade my LHR-DXB-DEL sector. The skywards help desk says it cannot upgrade on a ticket issued by another airline.
What options I have?
Jun 17, 2010, 11:20 am
#9
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
I bought a full fare flexible business class with AA (As EK does not fly the route I needed to travel except for LHR-DEL}
I am trying to upgrade my LHR-DXB-DEL sector. The skywards help desk says it cannot upgrade on a ticket issued by another airline.
What options I have?
I am trying to upgrade my LHR-DXB-DEL sector. The skywards help desk says it cannot upgrade on a ticket issued by another airline.
What options I have?
Jun 17, 2010, 12:27 pm
#10
Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
Posts: 1,598
Ticket is already issued and part traveled and the reason for trying the upgrade is having over 200K skyward miles.
Can I try at the airport as I am a Skywards GOLD ? Plenty of inventory available on expertflyer.com
Jun 17, 2010, 1:03 pm
#11
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,847
As a Gold Member you can upgrade on board. The chief flight attendant can deduct the miles. Perhaps this option would work if there are seats and the check in agent can not process it for you.
If you are using a travel agent next time, just have them ticket it using EK's three digit code rather than AAs. You won't notice any difference on your end, AA will still get the revenue for your segments, and EK can do what they need to do to process upgrades.
If you are using a travel agent next time, just have them ticket it using EK's three digit code rather than AAs. You won't notice any difference on your end, AA will still get the revenue for your segments, and EK can do what they need to do to process upgrades.
Jun 17, 2010, 1:30 pm
#12
Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
Posts: 1,598
As a Gold Member you can upgrade on board. The chief flight attendant can deduct the miles. Perhaps this option would work if there are seats and the check in agent can not process it for you.
If you are using a travel agent next time, just have them ticket it using EK's three digit code rather than AAs. You won't notice any difference on your end, AA will still get the revenue for your segments, and EK can do what they need to do to process upgrades.
If you are using a travel agent next time, just have them ticket it using EK's three digit code rather than AAs. You won't notice any difference on your end, AA will still get the revenue for your segments, and EK can do what they need to do to process upgrades.
Jun 17, 2010, 2:56 pm
#13
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
I fail to understand how AA will help me in upgrading using my Skywards miles.
Ticket is already issued and part traveled and the reason for trying the upgrade is having over 200K skyward miles.
Can I try at the airport as I am a Skywards GOLD ? Plenty of inventory available on expertflyer.com
Ticket is already issued and part traveled and the reason for trying the upgrade is having over 200K skyward miles.
Can I try at the airport as I am a Skywards GOLD ? Plenty of inventory available on expertflyer.com
Apr 7, 2012, 9:11 pm
#14
Join Date: Apr 2012
Posts: 3
Emirates upgrade
Emirates dont want you to upgrade I feel. They place all kinds of difficulties in front of you to prevent it. Changing rules about when and how to upgrade. I was told to wait to 24 hours prior to departure, now told all seats are gone. Getting irate!! Last chance is at check in. I will me even more irate if I find empty seats in biz on the flight.
Apr 7, 2012, 9:51 pm
#15
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
Emirates dont want you to upgrade I feel. They place all kinds of difficulties in front of you to prevent it. Changing rules about when and how to upgrade. I was told to wait to 24 hours prior to departure, now told all seats are gone. Getting irate!! Last chance is at check in. I will me even more irate if I find empty seats in biz on the flight.
No rules have changed on it. If there is no D/Z availbility then that is just unfortunate. You can always check before booking whether there is upgrade availbility if getting the higher cabin is key
They do not make it hard, very easy to do online or book by phone and can get all sorted out in 1 go; buy ticket and get upgrade completed
If there are empty seats in business on departure then c'est la vie; if you want guaranteed business class, then EK does sell business class tickets