Elal refunds and credits
Feb 3, 2021, 5:50 am
#46
Join Date: Feb 2021
Posts: 64
Hi - I signed up here because I was looking for information on this. I also had a trip booked in mid-August 2020. I received a call from El Al about 2 months ago, asking what I would like to do - voucher or refund. They proactively called me. I selected refund - since then, nothing has happened. I talked with them on whatsapp a few days ago to ask status - they said it had been "sent for refund" but "hasn't been processed yet" and they can't tell me anything more.
Feb 3, 2021, 8:15 am
#47
Join Date: Apr 2006
Location: LAX
Programs: UA 1K MM, AA EXP, BA Silver, Marriott Plat., Hertz Pres. Circle, Avis First
Posts: 917
Hi - I signed up here because I was looking for information on this. I also had a trip booked in mid-August 2020. I received a call from El Al about 2 months ago, asking what I would like to do - voucher or refund. They proactively called me. I selected refund - since then, nothing has happened. I talked with them on whatsapp a few days ago to ask status - they said it had been "sent for refund" but "hasn't been processed yet" and they can't tell me anything more.
Feb 22, 2021, 11:44 pm
#49
Join Date: Jul 2020
Programs: QF Platinum (OWE)
Posts: 10
Any of you got a refund yet?
I am still waiting since requesting my refund in early December and get the same standard reply every time I ask about the status of my refund:
I am still waiting since requesting my refund in early December and get the same standard reply every time I ask about the status of my refund:
We have confirmed your acceptance of your choice of a refund alternative instead of a voucher alternative worth 125% of the card value. I am pleased to announce that we have begun the refund process for airline tickets to our customers. However, due to the very large load and the fact that the process consists of routine days, the process of handling the refund may be longer than usual. We handle your request and do our best to finish the treatment as quickly as possible. Your flight tickets are in the process of being repaid in the coming weeks. Thanks in advance for your understanding and patience.
Feb 23, 2021, 12:21 am
#50
Original Poster
Join Date: Jun 2006
Location: Israel
Programs: Elal Silver, AirCanada Aeroplan, AA AAdvantage, KLM Flying Blue, Continental OnePass, Delta Skymiles
Posts: 529
I got a refund for tickets for June 2020 but not my Matmid points returned and my tickets from Aug 2020 have not yet been refunded.
Mar 1, 2021, 1:29 am
#52
Join Date: Feb 2021
Posts: 64
Yep. Every single time I select El Al, I get punished for it. I don't know why I keep making the same mistake. I think to myself, oh, it's just a short flight. Oh, I don't want to have to change planes. Punishment every. single. time.
Mar 7, 2021, 12:25 am
#53
Join Date: May 2006
Posts: 1,430
Any hope for getting $4,000 refund from El Al for cancelled flight?
My father has $4,000 for two flights that were cancelled in June/2020. They are still giving me the run-around and trying to get me to accept a "125%" voucher which I have not yet accepted, claiming it turns into refunded cash sometime into 2021 if not used.
This story has been repeating over and over for many months.
Is there any way to actually get this refund? Is a chargeback still effective at this point or a waste of time?
They don't fly to Chicago anymore so the voucher isn't very useful.
This story has been repeating over and over for many months.
Is there any way to actually get this refund? Is a chargeback still effective at this point or a waste of time?
They don't fly to Chicago anymore so the voucher isn't very useful.
Mar 11, 2021, 12:05 am
#54
Join Date: Feb 2021
Posts: 64
If you are not Israeli and have the ability to do a chargeback, I would absolutely do that without thinking. People here in Israel are being refunded for trips in July 2020 - I wouldn't put it past El Al to be refunding Israelis first and hoping the "rich Americans" just forget about it.
Mar 11, 2021, 12:27 am
#55
Original Poster
Join Date: Jun 2006
Location: Israel
Programs: Elal Silver, AirCanada Aeroplan, AA AAdvantage, KLM Flying Blue, Continental OnePass, Delta Skymiles
Posts: 529
If you are not Israeli and have the ability to do a chargeback, I would absolutely do that without thinking. People here in Israel are being refunded for trips in July 2020 - I wouldn't put it past El Al to be refunding Israelis first and hoping the "rich Americans" just forget about it.
Mar 28, 2021, 9:39 pm
#57
Join Date: Jul 2020
Programs: QF Platinum (OWE)
Posts: 10
Are they still working on the July 2020 refunds?
I thought Air Malta is the worst (took 12 weeks to get the money back) but the communication (not existing) and time it takes to get the money from El Al back is just insane has been almost 7 months since the cancellation last year and unfortunately for me, my bank does not want to do a chargeback.
I thought Air Malta is the worst (took 12 weeks to get the money back) but the communication (not existing) and time it takes to get the money from El Al back is just insane has been almost 7 months since the cancellation last year and unfortunately for me, my bank does not want to do a chargeback.
Mar 29, 2021, 12:40 am
#58
Join Date: Feb 2021
Posts: 64
Mar 30, 2021, 9:39 am
#59
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,623
They didn't have the money to issue refunds.
El Al reaches bailout agreement with Finance Ministry
El Al reaches bailout agreement with Finance Ministry
Many El Al customers, as well as suppliers, have still not received refunds for flights canceled over the past year due to the pandemic and paying them back will be one of the airline’s first orders of business.
Mar 30, 2021, 12:48 pm
#60
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,623
I just found the article that I wanted to link earlier:
El Al posts massive half-a-billion-dollar loss in 2020 amid pandemic
El Al posts massive half-a-billion-dollar loss in 2020 amid pandemic
El Al’s new CEO Avigal Soreq said the company was implementing an efficiency plan that will see it cutting some 2,000 workers. It is also planning to repay debt to customers for tickets that were not used, and to other lenders, suppliers and craft lessors, by refinancing its loans. The firm owns customers some $238 million for pre-paid and unused tickets.