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elal.com - how can they get it so wrong?

elal.com - how can they get it so wrong?

Old Nov 15, 17, 10:03 pm
  #1  
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elal.com - how can they get it so wrong?

So I logged into my account to book an incredibly cheap one way redemption to FRA. 75 points and $89 in taxes and charges which is a bit of a bargain.
Tried completing this online but simply wouldn't work, and when I tried going back and starting again the availbility was gone.
So I called them up, and they could see my booking which was held on the system, and we had to complete it over the phone which took a good 20 minutes.

Then I tried booking a bulkhead seat ($50) and I couldn't complete that online either, so once again I had to call them up and get it done over the phone.
a couple of days later my plans changed and I had to cancel, but can you do that online? Oh no, way too complicated for them to work that one out and so once again I had to call them up, hold on the line etc..

Yesterday I was looking to book a mixed class booking, but can you do that online? Once again no, so it required yet again a phone call to them.

Honestly and truthfully diabolical.
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Old Nov 16, 17, 12:08 am
  #2  
 
Join Date: Mar 2002
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Israeli technology is For Export Use Only
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Old Nov 16, 17, 3:00 am
  #3  
 
Join Date: Feb 2008
Location: Paris, France
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What I don't like on their new website is that you have to select your flights before knowig the a/c type. Beforehand, you could click on the flight number to know the a/c type

Last edited by LY777; Nov 16, 17 at 4:38 am
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Old Nov 16, 17, 6:34 am
  #4  
 
Join Date: Sep 2011
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I actually booked both Y and J award tickčts to FRA last week online - no problem.

However, I couldn't purchase a seat for the Y ticket - it errored out and I had to call in.

Mixed classes used to be possible prior to the latest site "revamp."
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Old Dec 4, 17, 1:42 am
  #5  
 
Join Date: Jun 2006
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I passed this onward to my technical contact within Elal on Nov 21. Has this been fixed?
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Old Dec 4, 17, 4:10 pm
  #6  
 
Join Date: Sep 2010
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Originally Posted by hnussbacher View Post
I passed this onward to my technical contact within Elal on Nov 21. Has this been fixed?
Dont think it's fixed.
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Old Dec 5, 17, 2:36 am
  #7  
 
Join Date: Apr 2009
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My answer to every complaint about El Al always goes back to their own slogan - "It's not just an airline - it's Israel!"
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