elal.com - how can they get it so wrong?
#1
FlyerTalk Evangelist
Original Poster
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
elal.com - how can they get it so wrong?
So I logged into my account to book an incredibly cheap one way redemption to FRA. 75 points and $89 in taxes and charges which is a bit of a bargain.
Tried completing this online but simply wouldn't work, and when I tried going back and starting again the availbility was gone.
So I called them up, and they could see my booking which was held on the system, and we had to complete it over the phone which took a good 20 minutes.
Then I tried booking a bulkhead seat ($50) and I couldn't complete that online either, so once again I had to call them up and get it done over the phone.
a couple of days later my plans changed and I had to cancel, but can you do that online? Oh no, way too complicated for them to work that one out and so once again I had to call them up, hold on the line etc..
Yesterday I was looking to book a mixed class booking, but can you do that online? Once again no, so it required yet again a phone call to them.
Honestly and truthfully diabolical.
Tried completing this online but simply wouldn't work, and when I tried going back and starting again the availbility was gone.
So I called them up, and they could see my booking which was held on the system, and we had to complete it over the phone which took a good 20 minutes.
Then I tried booking a bulkhead seat ($50) and I couldn't complete that online either, so once again I had to call them up and get it done over the phone.
a couple of days later my plans changed and I had to cancel, but can you do that online? Oh no, way too complicated for them to work that one out and so once again I had to call them up, hold on the line etc..
Yesterday I was looking to book a mixed class booking, but can you do that online? Once again no, so it required yet again a phone call to them.
Honestly and truthfully diabolical.
#3
Join Date: Feb 2008
Location: Paris, France
Programs: El Al Matmid, Air France Flying Blue Silver
Posts: 2,294
What I don't like on their new website is that you have to select your flights before knowig the a/c type. Beforehand, you could click on the flight number to know the a/c type
Last edited by LY777; Nov 16, 2017 at 4:38 am
#4
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
I actually booked both Y and J award tickčts to FRA last week online - no problem.
However, I couldn't purchase a seat for the Y ticket - it errored out and I had to call in.
Mixed classes used to be possible prior to the latest site "revamp."
However, I couldn't purchase a seat for the Y ticket - it errored out and I had to call in.
Mixed classes used to be possible prior to the latest site "revamp."