EL AL business class
#17
Original Poster
Join Date: Jul 2012
Programs: Amex reward points and star alliance
Posts: 14
ElAl phone agents are not very good, you won't be surprised they don't what seats are in business class.
All the flights to JFK and EWR are flat and not angled. They are still very bad.
The problem is if they change to a chartered aircraft, then you get really bad seats. It's hard to know in advance if you will get that, it depends on the situation with the dispute between Elal and the spoiled brat pilots.
All the flights to JFK and EWR are flat and not angled. They are still very bad.
The problem is if they change to a chartered aircraft, then you get really bad seats. It's hard to know in advance if you will get that, it depends on the situation with the dispute between Elal and the spoiled brat pilots.
#18
Original Poster
Join Date: Jul 2012
Programs: Amex reward points and star alliance
Posts: 14
So I am still confused by some of your posts. Is JFK to TLV truly flatbed? Is EWR still flat angle? Hubby and I both have bad backs and we need flatbed. Also, any thoughts on selling the Matmid points if not flatbed on flip your miles or another broker. I have never done that but if not flatbed will take another carrier with star alliance, like United. We really wanted the strobg security that El Al has and I am also Jewish, so wanted to support the national carrier of Israel, but this airline gave me bad info. This was on my bucket list after retirement, kind of a heritage private tour, and I have travelled all over the world on biz, but this is one PITA to book a biz class seat, flatbed! Oh, vey!
#19
Original Poster
Join Date: Jul 2012
Programs: Amex reward points and star alliance
Posts: 14
I need more info as OP I asked about JFK and EWR flatbed to TLV
So I am still confused by some of your posts. Is JFK to TLV truly flatbed? Is EWR still flat angle? Hubby and I both have bad backs and we need flatbed. Also, any thoughts on selling the Matmid points if not flatbed on flip your miles or another broker. I have never done that but if not flatbed will take another carrier with star alliance, like United. We really wanted the strobg security that El Al has and I am also Jewish, so wanted to support the national carrier of Israel, but this airline gave me bad info. This was on my bucket list after retirement, kind of a heritage private tour, and I have travelled all over the world on biz, but this is one PITA to book a biz class seat, flatbed! Oh, vey!
#20
Original Poster
Join Date: Jul 2012
Programs: Amex reward points and star alliance
Posts: 14
ElAl phone agents are not very good, you won't be surprised they don't what seats are in business class.
All the flights to JFK and EWR are flat and not angled. They are still very bad.
The problem is if they change to a chartered aircraft, then you get really bad seats. It's hard to know in advance if you will get that, it depends on the situation with the dispute between Elal and the spoiled brat pilots.
All the flights to JFK and EWR are flat and not angled. They are still very bad.
The problem is if they change to a chartered aircraft, then you get really bad seats. It's hard to know in advance if you will get that, it depends on the situation with the dispute between Elal and the spoiled brat pilots.
#22
Join Date: Mar 2002
Location: 30,000 Feet
Programs: LY Top Platinum, AA Platinum, Hertz Five Star Gold
Posts: 853
Hemy:
Any LY operated flight utilizing a 772 or 744 aircraft will have 180-degree lie flat seats in Business Class. The layout on both aircraft is 2-3-2, hence no direct aisle access for all seats. However, that means you + spouse sit together. The hard product is sub=par compared to the competition, but its really not that bad, certainly far from catastrophic. The big plus is that El Al's soft product in Business Class - the service provided by the flight attendants - is outstanding. In the past year I have flown USA to TLV with El Al, Delta, United and American (AA just dropped out) - and El Al's inflight "soft" service beats the competition. The seat/bed on LY isn't as advanced/comfortable - but you'll be flat and will be able to get a good night's rest.
Any LY operated flight utilizing a 772 or 744 aircraft will have 180-degree lie flat seats in Business Class. The layout on both aircraft is 2-3-2, hence no direct aisle access for all seats. However, that means you + spouse sit together. The hard product is sub=par compared to the competition, but its really not that bad, certainly far from catastrophic. The big plus is that El Al's soft product in Business Class - the service provided by the flight attendants - is outstanding. In the past year I have flown USA to TLV with El Al, Delta, United and American (AA just dropped out) - and El Al's inflight "soft" service beats the competition. The seat/bed on LY isn't as advanced/comfortable - but you'll be flat and will be able to get a good night's rest.
#23
Original Poster
Join Date: Jul 2012
Programs: Amex reward points and star alliance
Posts: 14
I have 8,000 points in Matmid, but I am at the point that I maysell to a ticket broker. It also looks like from my phone call today they never credited back my miles in Matmid when we cancelled a trip last year, which is unbelievable. That is a huge number of points and they basically said to email a woman by the name of Gracie in NY who will decide if I get my points reinstated since I am supposed to pay 150 dollars per ticket for reinstating my miles. Really, they to,d me automatically credits to my account since we did not fly. They are the worst airline and I have not even flown them. I should of gone with my gut and used my miles on Unitd from the Star alliance. Their customer service on the ground is horrendous and it was almost a bother to answer my question. I am enraged and I am looking for the head of NYC to call as if those miles are not reinstated, as I transferred 390k points from Amex to Matmid and to lose to lose them and I will go postal! If anyone knows who I can contact by phone or email that is in a high position of authority, I would really appreciate it.
#24
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,483
I have 8,000 points in Matmid, but I am at the point that I maysell to a ticket broker. It also looks like from my phone call today they never credited back my miles in Matmid when we cancelled a trip last year, which is unbelievable. That is a huge number of points and they basically said to email a woman by the name of Gracie in NY who will decide if I get my points reinstated since I am supposed to pay 150 dollars per ticket for reinstating my miles. Really, they to,d me automatically credits to my account since we did not fly. They are the worst airline and I have not even flown them. I should of gone with my gut and used my miles on Unitd from the Star alliance. Their customer service on the ground is horrendous and it was almost a bother to answer my question. I am enraged and I am looking for the head of NYC to call as if those miles are not reinstated, as I transferred 390k points from Amex to Matmid and to lose to lose them and I will go postal! If anyone knows who I can contact by phone or email that is in a high position of authority, I would really appreciate it.
So use you points for a couple C tickets and be done with it. Dealing with a points broker is against the rules and if they catch you, they'll whack the tickets and you'll be SOL.
#25
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,112
Hemy do it very simple - if you're coming from closer to EWR, fly UA. If you're coming from closer to JFK, fly DL. Either way, you'll be guaranteed flat bed seating. With DL, you'll get unrestricted aisle access. With UA, you can do that with the middle seats and it's a pair to fly together.
No need to feel you must support the national carrier. LY has been privatized, and better they learn from competition.
No need to feel you must support the national carrier. LY has been privatized, and better they learn from competition.
#26
Original Poster
Join Date: Jul 2012
Programs: Amex reward points and star alliance
Posts: 14
Thanks everyone, I am going to use my star alliance points for United if El Al does not reinstate my points into Matmid. What burns me though is that I transferred my hard earned almost 400k points into Matmid. Lesson learned if I lose all the Matmid points!! After retiring we moved from NJ to Charlotte, nc so I know EWR like the back of my hand so United it is for Israel on a comfortable flatbed. I wish Turkish airlines flew non stop from NY--l love that airline.
#27
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,483
Thanks everyone, I am going to use my star alliance points for United if El Al does not reinstate my points into Matmid. What burns me though is that I transferred my hard earned almost 400k points into Matmid. Lesson learned if I lose all the Matmid points!! After retiring we moved from NJ to Charlotte, nc so I know EWR like the back of my hand so United it is for Israel on a comfortable flatbed. I wish Turkish airlines flew non stop from NY--l love that airline.
#28
Original Poster
Join Date: Jul 2012
Programs: Amex reward points and star alliance
Posts: 14

I want to thank everyone for being so helpful!
I just got off the phone with ELAL and I have to say the second rep today that I spoke to was nothing short of amazing and straightened the whole point redemption into my Matmid account with her supervisor, while I was on the phone!! I give credit where credit is due and we are flying first class R/T on flat beds from JFK at the end of October--thank God!! Our backs could not handle the angle flat seats in biz class of 170 degrees. It was worth upgrading with more points and paying some extra money as it is a bucket list trip for us.
Again, I really appreciate everyone's input!
I just got off the phone with ELAL and I have to say the second rep today that I spoke to was nothing short of amazing and straightened the whole point redemption into my Matmid account with her supervisor, while I was on the phone!! I give credit where credit is due and we are flying first class R/T on flat beds from JFK at the end of October--thank God!! Our backs could not handle the angle flat seats in biz class of 170 degrees. It was worth upgrading with more points and paying some extra money as it is a bucket list trip for us.
Again, I really appreciate everyone's input!
#29
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,915
#30
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
http://onemileatatime.boardingarea.c...a-to-istanbul/
http://www.headforpoints.com/2016/02...usiness-class/
http://onemileatatime.boardingarea.c...tanbul-flight/
Last edited by benberg2013; Mar 17, 16 at 5:26 am