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Iberia cancel my flight with LY (again)

Iberia cancel my flight with LY (again)

Old Oct 26, 10, 3:24 pm
  #1  
Original Poster
 
Join Date: May 2005
Programs: PL LY, PL CO , Gold HH
Posts: 579
Iberia cancel my flight with LY (again)

I was flying from BCN to MAD to catch the LY flight back to TLV
I did web checkin and got my 10k that i resreved a month before.

When i arrived to the lounge in BCN i was told that i can catch an earlier flight to MAD becuse my original flight was late. So the nice lady in the lounge
Wrote the new flight number with her pen and sent me to the gate.

I spent some time in the MAD lounge and went to LY gate to do security.
Everything was ok and i went to the plane and seat on my 10k.

10 min. Later someone arrived and he is holding a 10k boarding pass
... well. At first he lied to me and told me that he also did an early checkin
But it was an upgrade he got 10 min before boarding time.

The precer told me that my name is not on the flight list...
It took 15 more min to check and find that Iberia canceled my flight
(maybe becuse of the flight change they made)
Luck me i had the original eticket and the original reservation
In D class 1934$ and 10k reserved from September.

At first , LY people wanted to take me out of the plane but they didnt do that mistake and resloved the very unpleasent situation.

It was very strange to pass security, to pass boarding check, to seat in the seat
And only then find out that i am not on the flight.
Lets say that my seat wasnt offered to another person, then no one
New about me beeing onbthe plane and not on the list...
The person that was upgraded wasnt so happy that he has to go back to Y
And said they should downgrade me!

Iberia did almost the same thing 6 years ago in MAD

I am not flying any more from MAD, dangerous place

LiorM
LiorM is offline  
Old Oct 26, 10, 6:18 pm
  #2  
 
Join Date: Dec 2007
Location: Israel
Programs: AA EP, DL DM, FB PL, LY PL, BA Bronze, HH Diamond, PC Royal Ambassador, BW Platinum
Posts: 983
This sound a bit strange, Dont get me wrong i dont think you did anything wrong....

EL-AL Security have to check you vs the Pax list when they start the security process with you, If they continue the security it means either you were appearing on the list or the security person was really doing a bad job.

Its hard to believe that 12 hours passed between your ticket change to the boarding of EL-AL, Also you wrote you did check-in, So there is no issue with no show here...

I am also not a big fun of MAD station and its station manager...
ebzed is offline  
Old Oct 27, 10, 2:15 pm
  #3  
Original Poster
 
Join Date: May 2005
Programs: PL LY, PL CO , Gold HH
Posts: 579
Originally Posted by ebzed View Post
This sound a bit strange, Dont get me wrong i dont think you did anything wrong....

EL-AL Security have to check you vs the Pax list when they start the security process with you, If they continue the security it means either you were appearing on the list or the security person was really doing a bad job.

Its hard to believe that 12 hours passed between your ticket change to the boarding of EL-AL, Also you wrote you did check-in, So there is no issue with no show here...

I am also not a big fun of MAD station and its station manager...
I was on the security list.
I saw my name when the guy asked me all the qoestions
my ticked was changed at 18:00 and I did the security at 21:00

Lior
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Old Oct 27, 10, 8:10 pm
  #4  
 
Join Date: Dec 2007
Location: Israel
Programs: AA EP, DL DM, FB PL, LY PL, BA Bronze, HH Diamond, PC Royal Ambassador, BW Platinum
Posts: 983
Originally Posted by LiorM View Post
I was on the security list.
I saw my name when the guy asked me all the qoestions
my ticked was changed at 18:00 and I did the security at 21:00
Although the blame is on Iberia, I was expecting EL-AL to do better....
ebzed is offline  
Old Nov 3, 10, 9:33 am
  #5  
Original Poster
 
Join Date: May 2005
Programs: PL LY, PL CO , Gold HH
Posts: 579
I just got a call from Elal.

They offered a 150 shekels voucher for lunch...

LiorM
LiorM is offline  

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