Delayed luggage
 

Last week I flew TLV-VIE on LY and VIE-ARN on OS.
LY had a one hour delay but we still had a 45 minute connection (30 minutes is legal in VIE).
We were 7 people taking this trip. 5 of us got our luggage and two of us (including me of course) didn't.
We landed at 22:45 and I got my luggage at noon the next day.
I missed the first half of my meeting the next day.
My friends had different ideas on what shoud be done:
1 - I should have bought a new suit and go to the meeting. Send the receipt to the airline.
2 - Since I didn't do it I should now complain to the airline and get compensation.
3 - Because I got my luggage in less than 24 hours I am not entiteld to anything.

What do you think?
If I should complain, do I complain to LY or OS?

Hi Houminer,
I would go on buying something basic that can fit for the meeting you have,
you dont need to go buy a hugo boss stuff, but a nice jean and an elgant shirt, I am sure the people you meet will understand... I estimate this
around 120$, EL-AL would probably pay you for this with no troubles.

It happend to me twice, I even had to go and buy more as it took 4 days
to my luggage to arrive, After explaining to the nice el-al represntative that
althought there is an urban legend of wearing your underwears 4 times, 1 from each direction - I have no plans to do so, I got after the first 24 hours (and the first 120$ approval) an approval for additional 130$ (Which 250$ is the maximum limit EL-AL can give).

As for making the complain, It really depends how you luggage was tagged,
If it was tagged including the OS flight, then you need to complain to OS,
If it was tagged only for the LY route, And then you had to re-checking on OS
then you complain on LY.

From my expirence with lost luggage, If you loose anything, Its better doing it on EL-AL