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The EL AL FAQ (Newbie Questions Welcome - Flame Free)

Old Dec 9, 13, 7:21 am
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WELCOME TO THE FLYERTALK EL AL MATMID THREAD! THIS IS A COMMUNITY-MAINTAINED WIKI FOR FREQUENTLY ASKED QUESTIONS AND GENERAL INFORMATION ABOUT EL AL, MATMID, ELAL.COM, AND THE LY FT THREAD. PLEASE READ FIRST BEFORE POSTING!

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The EL AL FAQ (Newbie Questions Welcome - Flame Free)

Old Sep 13, 11, 2:18 am
  #46  
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Originally Posted by LiorM View Post
The 767 has power in biz class
Is it regular 110 volt AC power, no adapter needed... (a la 744/772)?
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Old Oct 3, 11, 2:39 pm
  #47  
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In-Flight Power

Does anyone know the in-flight power situation on LY? To the best of my knowledge, every F and C seat (772/744) has 1 power port, that accepts North American plugs and 110 volts, and that for every 3 seats, there are 2 ports in Y on those planes. The exception that I have no knowledge of is "ELH."

Is anyone knows more info, please let me know! (If that's not true, if there are other exceptions... What's with the 767s...)

Thanks!
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Old Oct 4, 11, 6:28 am
  #48  
 
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Originally Posted by joshwex90 View Post
Does anyone know the in-flight power situation on LY? To the best of my knowledge, every F and C seat (772/744) has 1 power port, that accepts North American plugs and 110 volts, and that for every 3 seats, there are 2 ports in Y on those planes. The exception that I have no knowledge of is "ELH."

Is anyone knows more info, please let me know! (If that's not true, if there are other exceptions... What's with the 767s...)

Thanks!
AFAIK, it is by carrier 110 V AC 60 Hz
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Old Oct 4, 11, 9:21 am
  #49  
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Originally Posted by HONcircle View Post
AFAIK, it is by carrier 110 V AC 60 Hz
What does "by carrier" meant? And 60 Hz?

And that doesn't say which seats have them
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Old Oct 5, 11, 11:01 am
  #50  
 
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Originally Posted by joshwex90 View Post
What does "by carrier" meant? And 60 Hz?

And that doesn't say which seats have them
I meant, it is by most carriers (ie: most airlines) 110-115 V AC 60 Hz.

60 Hz indicates the frequency at which it is transmitted. This means that the polarity is switched from + to - back and forth 60 times per second.
Most transformers today are designed to handle a power input ranging from 100 V to 240 V with a frequency of 50-60 Hz.
For more information, consult Utility frequency and Alternating current
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Old Oct 5, 11, 11:30 am
  #51  
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Originally Posted by HONcircle View Post
I meant, it is by most carriers (ie: most airlines) 110-115 V AC 60 Hz.

60 Hz indicates the frequency at which it is transmitted. This means that the polarity is switched from + to - back and forth 60 times per second.
Most transformers today are designed to handle a power input ranging from 100 V to 240 V with a frequency of 50-60 Hz.
For more information, consult Utility frequency and Alternating current
I was aware of most of the information. The information I'm looking for is:
  1. Is LY 110 V, 220 V, or does it automatically switch?
  2. How many watts?
  3. What interface? (North American plus, emPower, DC, cigarette lighter outlet...)
  4. Which seats have it? (All F seats, 2 of every 3 or 1 of every 2 in Y on 777...)
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Old Oct 5, 11, 11:46 am
  #52  
 
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Originally Posted by joshwex90 View Post
I was aware of most of the information. The information I'm looking for is:
  1. Is LY 110 V, 220 V, or does it automatically switch?
  2. How many watts?
  3. What interface? (North American plus, emPower, DC, cigarette lighter outlet...)
  4. Which seats have it? (All F seats, 2 of every 3 or 1 of every 2 in Y on 777...)
  1. 110 V, the transformer does the switch automatically for you
  2. might be limited to 75-100 W per seat
  3. should accept US plugs for sure, and most likely the europlug as well
  4. according to seatguru, all seats feature a powerport.

Last edited by HONcircle; Oct 5, 11 at 1:21 pm
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Old Oct 5, 11, 6:17 pm
  #53  
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Originally Posted by HONcircle View Post
  1. 110 V, the transformer does the switch automatically for you

    There's a built-in transformer? I'm aware of what a transformer is, as well as the difference between a transformer and an adapter. I'm asking, say I have an appliance that only take 220 Volts, and does NOT switch automatically on its own, (which I would generally use an transformer with,) do I need a transformer to plug it in on LY, or are there built-in transformers?
  2. might be limited to 75-100 W per seat

    Might be limited from 60-100 I wanna what that limit is
  3. should accept US plugs for sure, and most likely the europlug as well

    There's also the British one...
  4. according to seatguru, all seats feature a powerport.

    We all know the reliability of SeatGuru
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Old Oct 6, 11, 3:49 am
  #54  
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Originally Posted by joshwex90 View Post
Does anyone know the in-flight power situation on LY?
Yes. The situation is the most of the time half the power sockets aren't working...
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Old Dec 8, 11, 2:28 am
  #55  
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Hi
I have a general question regarding ordering a Bonus ticket
for example i saw this offer on elal site
http://www.elal.co.il/ELAL/Hebrew/Hi...et_prices.html
can i use this offer code on elal website somewhere ?
or my only option is to call them over the phone ?
I could not find any place on the Matmid portal to put an offer code to get the discount.
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Old Dec 14, 11, 2:42 am
  #56  
 
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Originally Posted by G.S View Post
Hi
I have a general question regarding ordering a Bonus ticket
for example i saw this offer on elal site
http://www.elal.co.il/ELAL/Hebrew/Hi...et_prices.html
can i use this offer code on elal website somewhere ?
or my only option is to call them over the phone ?
I could not find any place on the Matmid portal to put an offer code to get the discount.
tommorrow is the last day for this promotion.
you just log into your account, and choose to issue a voucher. all the promotions will appear there.
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Old Feb 11, 12, 12:45 pm
  #57  
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Preferred Seat

The are three forms of a "preferred seat":
  1. First Class seat with Business Class service
  2. Business Class seat with Economy Class service
  3. Economy Class seat with extra legroom, such as exit row or bulkhead

F seat with C service:
This ONLY happens on routes served with 744/772. If, a few days before the flight, there is no F demand, LY will cancel F for that specific flight, and F seats will be preferred C seats. If there is F service (even if it's only one, non-status passenger, who used to points to purchase an F seat, in the F cabin,) no one, not even a TPL on a C fare, can book F seats with C service.

If there is no F service for your specific flight, the following are the prices:
  • Short range flights - $149 or 299 Matmid points
  • Medium range flights - $249 or 349 Matmid points
  • Long range flights - $499 or 749 Matmid points

Please note: You can reserve the service starting with check-in at the airport. TPL/PL can reserve this in advance with one additional companion, free of charge. GLs can reserve this for free with one companion, starting with check-in.

C seat with Y service
If not all C seats are filled, (this happens also on flights where F seats are used as part of the C cabin), you can purchase an "upgrade" that will allow you to sit in the C cabin with Y service. This is separate from the on-board upgrade to C that can be purchased.
  • Short range flights - $99 or 199 Matmid points
  • Medium range flights - $149 or 299 Matmid points
  • Long range flights - $349 or 699 Matmid points

Please note: You can reserve the service starting with check-in at the airport. TPL/PL can reserve this in advance with one additional companion, free of charge. GLs can reserve this for free with one companion, starting with check-in.

Preferred Seats in Economy Class
All EL AL e-ticket holders can reserve a preferred seat online, up until 24 hours before the flight. TPLs +2, PLs, and GLs can book the seats in advance. Otherwise, people on the waiting list will get these seats.
This is the list of priority:
  1. PL companions
  2. GL companions
  3. SLs and KDL members
  4. TLs
  5. All pax
If you get a preferred seat, you must pay the fee.

The fees are:
  • Short range flights - $39
  • Medium range flights - $49
  • Long range flights - $99

*What are short, medium, and long range flights?
Short range = Greece, Egypt, Bucharest, Budapest, Prague, Kiev, Sofia
Medium range = Western Europe, Moscow, St. Petersberg, Warsaw
Long range = USA, Canada, China, Hong Kong, Thailand, South Africa, India
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Old Feb 20, 12, 7:44 pm
  #58  
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EL AL Checked Luggage Allowance - All Routes

EL AL has standardized their luggage fees across all LY-operated flights.

All Non-Status Passengers, Including Matmid TLs and KDL Members
  • First Class - 3 pieces, each up to 32 kilo/70.4 pounds
  • Business/Platinum Class - 2 pieces, each up to 32 kilo/70.4 pounds
  • Economy/Tourist Class - 1 piece, up to 23 kilo/50.6 pounds (NOTE: Economy Class Plus/Tourist Class Plus has the same luggage limit - NO ADDITIONAL ALLOWANCE)

Silver (SL) Matmid Members
  • First Class - 3 pieces, each up to 32 kilo/70.4 pounds
  • Business/Platinum Class - 2 pieces, each up to 32 kilo/70.4 pounds
  • Economy/Tourist Class (Including Economy/Tourist Class Plus) - 2 pieces, each up to 23 kilo/50.6 pounds

Gold (GL)/Platinum (PL)/TOP Platinum (TPL)
First Class - 4 pieces, each up to 32 kilo/70.4 pounds
Business/Platinum Class - 3 pieces, each up to 32 kilo/70.4 pounds
Economy/Tourist Class (Including Economy/Tourist Class Plus) - 2 pieces, each up to 32 kilo/70.4 pounds

Last edited by joshwex90; Oct 6, 12 at 10:15 pm
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Old Feb 20, 12, 7:53 pm
  #59  
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EL AL Checked Luggage Fees - All Routes

These are the checked luggage fees on EL AL for all routes as of March 20, 2012

Economy Class
First additional bag - $70; $100 for flights to/from North America, Far East, and Johhanesberg
Additional bags (3-5) - $210 each

Overweight bags (23 kg/50.6 pounds - 32 kg/70.4 pounds) - $70

Business Class
All additional bags (3-5; up to 32 kg/70.4 pounds) - $210

First Class
All additional bags (4-5; up to 32 kg/70.4 pounds) - $210

All Classes
Oversized bags (158 cm - 277 cm) - $100 (size is determined via the total sum of height + length + width)

Save $15 on additional baggage fees by pre-paying at on-line Express Check-In

EL AL Luggage Rules
For more info: Baggage Allowance on EL AL Flights

Last edited by joshwex90; Oct 6, 12 at 10:23 pm
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Old Feb 21, 12, 8:59 am
  #60  
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Flying With Infants

Any child up to the age of 24 months is classified as an "infant," and requires an escort.
Book as early as possible for best accommodations. There are a limited amount of cots/bassinets on board. Bassinets are available free of charge (first come, first serve) for infants up to age 9 months.

See Flying With Infants for more info.

Infants are also entitled to free luggage: Baggage Allowance on EL AL Flights

Also, this post by hnussbacher:
Originally Posted by hnussbacher View Post
The site:
http://www.elal.co.il/ELAL/English/A...lAlloeance.htm
lists the rules for checked luggage and includes the details for an infant stroller or car seat (see bottom of page) that can be an additional piece of luggage.

There is a loophole here since it does not state that you have to be traveling with an infant and I know people who have actually used this loophole to bring to Israel a newly purchased stroller or car seat as a 3rd piece of luggage.

Last edited by joshwex90; Oct 6, 12 at 10:22 pm
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