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EL AL | Matmid

The EL AL FAQ (Newbie Questions Welcome - Flame Free)

The EL AL FAQ (Newbie Questions Welcome - Flame Free)

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Old Dec 8, 18, 9:40 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: sabbasolo
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Feel free to pitch in with edits for content, additional posts and threads to be linked in the wiki, or general clean up - but please be as accurate and clear as possible!

WELCOME TO THE FLYERTALK EL AL MATMID THREAD! THIS IS A COMMUNITY-MAINTAINED WIKI FOR FREQUENTLY ASKED QUESTIONS AND GENERAL INFORMATION ABOUT EL AL, MATMID, ELAL.COM, AND THE LY FT THREAD. PLEASE READ FIRST BEFORE POSTING!

This thread is FLAME-FREE! Please recognize newbies who are posting here as well, and respond accordingly!!

Help me understand FlyerTalk and EL AL Matmid Forum lingo!

Flying with EL AL?
Frequent flyer with EL AL?
Need to contact EL AL?
Want general information about EL AL?
EL AL Online:

Important Threads From the Matmid forum!
Another FT thread: Traveling in Israel, for help navigating transportation in Israel

And from EL AL's website: Fly a Lot? EL AL Offers You a Ticket Pack
Upgrade to Premium Classes On-Board Your Flight!

Have a question? Do a SEARCH! Before posting a new thread, search first! There are 2 ways of searching FlyerTalk!
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Old Feb 8, 11, 4:03 pm
  #31  
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Location: HaMerkaz/Exit 145
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Originally Posted by entropy View Post
ELF is LY Cargo, not a passenger plane....
Thanks! How many planes does LY operate in the cargo division? I thought there were only 2 742s..?
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Old Feb 16, 11, 1:57 pm
  #32  
 
Join Date: Jan 2008
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Quick question:
Do all matmit status benefits apply also to all Sun d'or flights?
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Old Jun 14, 11, 8:55 pm
  #33  
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EL AL Online - Social Media

EL AL maintains a variety of social media pages to follow.

Facebook: Just "Like" EL AL Israel Airlines USA!
Twitter: Simply follow @elal_airlines, the official English Twitterstream of EL AL Israel's Airlines!
YouTube: The YouTube ELALairlines's Channel is the official YouTube page of EL AL ISRAEL AIRLINES. Click the link to subscribe.
Blog: Skywords with EL AL is the official blog of EL AL in the USA
Flickr: EL AL Israel Airlines Flickr page

Last edited by joshwex90; Jul 4, 11 at 8:54 pm
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Old Jun 20, 11, 3:42 pm
  #34  
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In-Flight Entertainment and Connectivity

IFE: The 737, 757, and 767 planes all have shared TVs, playing looped entertainment. The 777 and 747 planes have PTVs in all classes of travel. See EL AL Fleet, post 6 for a list of which PTVs are AVOD, and which feature 12 channels of looped entertainment.

In-seat Power: Only the 777-200ER and 747-400 planes are equipped with in-flight power. Every First Class and Business Class seat has one power port, and in Economy Class, every 2-seater has 1 power port, every 3-seater has 2 power ports, and every 4-seater has 3 power ports. The power ports in Y are located underneath/between the seats.

The power is regular AC power, which requires no adapter. It's built to take North American plugs. And the voltage is 110 volts, requiring no converter for North American appliances.

Wi-Fi: Currently, no planes in the LY fleet are equipped with Wi-Fi, and unfortunately, there are no plans to install anytime in the foreseeable future. However, you can still enjoy unlimited Wi-Fi, free of charge, throughout Terminal 3 at TLV, as well as internet and business centers at KDLs around the world.

Last edited by joshwex90; Feb 13, 12 at 2:35 pm
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Old Jul 4, 11, 8:42 pm
  #35  
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EL AL Online - Website

El Al's Website: (Unfortunately, El Al doesn't maintain their website as well as we'd like. The Hebrew version has a lot more information than the English version. The Russian is the least updated version.)
English
עברית
русский
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Old Jul 4, 11, 8:43 pm
  #36  
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EL AL Online - FlyerTalk

Does EL AL have an official representative on FlyerTalk? It seems so.

Liat Kaplan is the director of social media at EL AL, and posts on FlyerTalk under the handle EL AL Rep.

Last edited by joshwex90; Mar 14, 13 at 4:29 am
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Old Jul 4, 11, 8:53 pm
  #37  
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EL AL Online - Mobile

  • Does EL AL maintain a mobile site? Currently, no. The full LY site is the only site currently accessible from a mobile device unfortunately. (Please note that without EL AL's check-in app for iPhone, you cannot check-in on the phone without accessing the full site. There is no mobile boarding pass.)
  • What EL AL apps can I download for my iPhone/iPod Touch? As per New ELAL iPhone app - out now! (clubman,) EL AL maintains 3 apps: (Unfortunately, for maximum functionality, you need all 3 apps.)
    • FlyTLV for checking schedules.
    • A separate app used for checking-in.
    • A separate app used for checking Matmid details. You can check your points, activity history, and even a nice tool to calculate how many Matmid points you would get when transferring CC points based on type of card etc...
  • What EL AL apps can I download for my Android, BlackBerry, or Windows Phone 7 smartphone enabled device? Currently, there are no EL AL apps available for platforms other than iOS.
  • What about apps for my tablet? Currently, EL AL has no apps available for tablets, including iOS.

See SMS Flight Updates for more things you can do from your phone on EL AL, such as more information on existing iPhone apps, check-in via SMS, or getting up-to-date information on LY, including flight or luggage info, via SMS!

Last edited by joshwex90; Aug 28, 11 at 2:03 am
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Old Jul 4, 11, 9:09 pm
  #38  
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Early Check-In, Express Check-In and Early Check-In at Home

Express Check-In allows you to check-in online anytime between 27 hours and 3 hours before departure.
For flights to/from Eilat, you can check-in online via Express Check-In anytime between 20 hours and 3 hours before departure.

This service allows you to choose your seat as well as preferred seat in advance.

For flights departing Israel Saturday evening (after the Sabbath) or at night following Jewish holidays (Rosh Hashana - Jewish New Years; Yom Kippur - Day of Atonement; Succot; Passover; and Shavuot), you can use Express Check-In to check in Friday or the day before the start of the Jewish holiday.

See the Express Check-In FAQ page for more information.

You can also check-in early at home using EL AL Early Check-In at Home!
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Old Aug 28, 11, 1:08 am
  #39  
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Baggage Allowance


This is a list of luggage allowances on EL AL.

PLEASE NOTE: THIS ONLY APPLIES WHEN FLYING EL AL. IF YOU ARE FLYING ANOTHER AIRLINE, EVEN ON A TICKET BOOKED THROUGH EL AL WITH AN LY CODE, THE OTHER CARRIER'S RULES APPLY. IF YOU ARE FLYING EL AL, EVEN IF YOUR TICKET WAS BOOKED THROUGH A DIFFERENT AIRLINE AND YOUR TICKET HAS THE OTHER AIRLINE'S CODE, THE EL AL RULES APPLY!

No bag may ever exceed 32 kg (70.4 pounds)!

If you're flight is a connecting flight, both airlines' rules apply. Therefore, if LY does not charge a fee, but the second carrier does, LY will collect the fee(s) at check-in, and vice versa.

Important links regarding baggage policies:
Sports Baggage
Checked Baggage
Excess Baggage

SEE ALSO:
Infant Car Seat/Stroller
Baggage Claims

Last edited by joshwex90; Oct 6, 12 at 10:16 pm
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Old Aug 28, 11, 1:20 am
  #40  
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delete

Last edited by joshwex90; Oct 6, 12 at 10:16 pm
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Old Aug 28, 11, 1:30 am
  #41  
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delete

Last edited by joshwex90; Oct 6, 12 at 10:17 pm
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Old Aug 28, 11, 1:31 am
  #42  
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Flights to Eilat

Passengers on flights to Eilat are entitled to 20 kg (44 pounds).
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Old Aug 28, 11, 1:42 am
  #43  
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Last edited by joshwex90; Oct 6, 12 at 10:17 pm
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Old Aug 28, 11, 1:43 am
  #44  
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Excess Luggage Fees: Europe, Far East, South Africa (All listed prices are One-Way)

All international flights EXCEPT to/from North America

All Classes
1.5% of the Full Fare Economy Class ticket price (Y class) for every kilogram, in each direction
*The exact rate will be given at the EL AL counter at the airport.
(For flights to/from BRU, PRG, and all UK airports, no more than 32 kg/piece will be accepted.)

FOR TICKETS TICKETED FROM NOVEMBER 1, 2011 AND ONWARDS

Flights to/from Europe

First/Business Class

Last edited by joshwex90; Oct 3, 11 at 6:47 pm
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Old Sep 12, 11, 10:08 pm
  #45  
 
Join Date: May 2005
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Originally Posted by joshwex90 View Post
IFE: The 737, 757, and 767 planes all have shared TVs, playing looped entertainment. The 777 and 747 planes have PTVs in all classes of travel. See El Al Fleet, post 6 for a list of which PTVs are AVOD, and which feature 12 channels of looped entertainment.

In-seat Power: Only the 777-200ER and 747-400 planes are equipped with in-flight power. Every First Class and Business Class seat has one power port, and in Economy Class, every 2-seater has 1 power port, every 3-seater has 2 power ports, and every 4-seater has 3 power ports. The power ports in Y are located underneath/between the seats.

The power is regular AC power, which requires no adapter. It's built to take North American plugs. And the voltage is 110 volts, requiring no converter for North American appliances.

Wi-Fi: Currently, no planes in the LY fleet are equipped with Wi-Fi, and unfortunately, there are no plans to install anytime in the foreseeable future. However, you can still enjoy unlimited Wi-Fi, free of charge, throughout Terminal 3 at TLV, as well as internet and business centers at KDLs around the world.
The 767 has power in biz class
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