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-   -   Easyjet plus cancellation (https://www.flyertalk.com/forum/easyjet-easyjet-plus/1980460-easyjet-plus-cancellation.html)

aceman Jul 28, 2019 5:57 am

Easyjet plus cancellation
 
Has anyone managed to cancel easyjet plus membership?

Truly the hardest thing I've ever tried to do.

Phone agent said to try online, online doesn't show a cancellation option, online chat agent tried to give me directions to cancel online, before trying herself and seeing that the option to cancel didnt exist. Finally gave me a link to the data protection officer asking to cancel my entire easyjet account.

Worse, this is my third year of trying to cancel with them. Last year I thought I'd cancelled the right card, but nope, they got me again... This year, I'm so annoyed I'll spend hours on it if necessary!

irishguy28 Jul 28, 2019 12:58 pm

Can you not send documentary evidence of your attempts to cancel your membership, and submit this to your credit card company such that they issue a chargeback?

MalFr Jul 28, 2019 2:16 pm

I had the same issue last year. I contacted EP CS by mail last year explaining that i had declined automatic renewal in their settings i didn't expect them to do it anyway.
They responded that it was in the T+C small print that i had agreed to and so it was within their rights to renew.
At which point i called them out for their business practices (deceitful, almost theft etc) and they agreed to cancel the membership there and then.
I got full reimbursement within 7days, and have not flown EJ since....

All in all, comparatively easy, and all done by mail.


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