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A Salutary Lesson [arrived at gate too late to board EasyJet flight]

A Salutary Lesson [arrived at gate too late to board EasyJet flight]

Old Jul 25, 2019, 9:38 am
  #1  
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A Salutary Lesson [arrived at gate too late to board EasyJet flight]

List anybody else be tempted to try an alternative, beware!

We usually fly the family to Austria on BA from Gatwick to Salzburg, but the timings this year were inconvenient, so we thought we try easyJet to Ljubljana.

I bought 12 seats yesterday we arrived at Gatwick and had difficulty with our baggage because of the child seats and so we were delayed a bit. Four of us made it to the gate 30 minutes before departure but eight didnt. The eight included the two families with young children and easyJet refused boarding. They tried to get us to take the bags with us but I refused and they still wouldnt let the families on even though they were only two minutes late. As a consequence I had to rebook flights to Innsbruck at a cost of over 1000 and we had to drive five hours to Innsbruck to pick them up, then four hours back to southern Austria. Ive tweeted my disgust and said, in future BA!
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Old Jul 25, 2019, 9:43 am
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I'm really sorry to hear of your nightmare. I think you can have that experience on any airline if you miss their deadlines. Conformance at T5 is inflexible for mere mortals.

I'm guessing that the delay caused by offloading their bags was significant - shame that common sense can't prevail if they were all at the gate ready to board.
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Old Jul 25, 2019, 10:09 am
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Is the lesson to remember to turn up to the gate on time?
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Old Jul 25, 2019, 10:24 am
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Will we see this on an EasyJet documentary?
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Old Jul 25, 2019, 10:24 am
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Not sure what place this thread has in the BA forum? You bought tickets on easyJet, didn't turn up in time and missed your flight (unless I'm missing something)?
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Old Jul 25, 2019, 10:33 am
  #6  
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Please follow this discussion as the thread joins other EasyJet topics in the Other European Airlines forum.

Prospero
Moderator: BA forum
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Old Jul 25, 2019, 11:08 am
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So, what is the salutary lesson learned from this experience?
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Last edited by NWIFlyer; Jul 25, 2019 at 1:26 pm Reason: Remove quote from deleted post
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Old Jul 25, 2019, 1:21 pm
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Originally Posted by Misco60
So, what is the salutary lesson learned from this experience?
Be on time or early and know the baggage rules seemingly, at least from the info supplied.......?
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Old Jul 25, 2019, 2:34 pm
  #9  
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I can think of any number of carriers and any number of airports in the world where they will do the same thing. BA at T5 is certainly one of them.
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Old Jul 25, 2019, 3:01 pm
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I am selfish enough to ask my fellow passengers to turn up on time and not delay my plane, but even I think 30 minutes is excessive.

They'd probably still be disembarking the inbound aircraft at this point.
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Old Jul 25, 2019, 5:05 pm
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Old Jul 31, 2019, 2:11 pm
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Apparently on the return flight,today, seven pax missed flight.

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Old Jul 31, 2019, 2:20 pm
  #13  
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Originally Posted by botham
Apparently on the return flight,today, seven pax missed flight.

Seems to me this happens on all airlines when pax miss a deadline to be at the gate or check-in. Exceptions seem to vary by mood/attitude of the check in or gate agent. Why do you think EasyJet is different?
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Old Jul 31, 2019, 2:28 pm
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Originally Posted by Nicoolio
Seems to me this happens on all airlines when pax miss a deadline to be at the gate or check-in. Exceptions seem to vary by mood/attitude of the check in or gate agent. Why do you think EasyJet is different?
Most airlines dont require pax to be at gate 30 minutes before departure, to be allowed on flight. Some even call missing pax by name. At least most flights are called.

Easyjet made it harder for my grandchildren by getting them to check in buggy, rather than take it to gate and as car seats etc cannot be checked in until last bag has been dropped, we all had to wait for last person to arrive on delayed train, then dash to gate.

I guess delays in security were caused by school holiday traffic.
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Old Jul 31, 2019, 2:30 pm
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Originally Posted by Misco60
So, what is the salutary lesson learned from this experience?
Fly BA and not EasyJet? It was originally posted in the BA forum.
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