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A Salutary Lesson [arrived at gate too late to board EasyJet flight]

A Salutary Lesson [arrived at gate too late to board EasyJet flight]

Old Aug 5, 19, 7:09 am
  #31  
 
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At a number of outstations Easyjet use the same staff to carry out all the tasks, check-in, boarding, receive incoming pax, one way they keep their costs down, but it does mean that they have to be ultra-strict on timing. That's why you often end up boarding just as the incoming plane turns up (well not really boarding, but have your BP scanned) and wait in a corridor whilst the staff deal with offloading the arriving passengers.
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Old Aug 5, 19, 7:14 am
  #32  
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Originally Posted by princeville View Post
I dont understand this part. They wouldnt let you check in car seats at a check-in counter until every other passenger on the same flight had checked their bags? How could they possibly know that every passenger that was going to check a bag had done so? Not everyone pays for hold baggage in advance.
Weve flown easyJet a handful of times and have checked our car seats at the same time and place as we checked our regular hold bags. What is the point of making you wait?
Especially in a Easyjet hub like LGW... sounds odd.
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Old Aug 5, 19, 1:57 pm
  #33  
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Originally Posted by princeville View Post


I dont understand this part. They wouldnt let you check in car seats at a check-in counter until every other passenger on the same flight had checked their bags? How could they possibly know that every passenger that was going to check a bag had done so? Not everyone pays for hold baggage in advance.

Weve flown easyJet a handful of times and have checked our car seats at the same time and place as we checked our regular hold bags. What is the point of making you wait?
Apparently if a large group is travelling together, car seats, buggies etc cant be checked until all bags as it interferes with the cumulative weight calculation.

I was working as a volunteer at Bristol Airport today and asked the easyJet team what the rules were, which is why I have this new information .

Originally Posted by The_Bouncer View Post
I am sorry that some of your party missed their flight, which must have been a very stressful experience. However, the responsibility for this lies solely with your party.

EasyJet's (and other airlines') policies on check-in and boarding times are well publicised and easy to understand - and they apply to everyone, including you.

I am sorry to have to say this, but your complaint sounds very much like a classic case of: "I understand the rules. I just don't think they should apply to me".

This is nothing to do with EasyJet. I am certain you would be saying exactly the same thing about BA, Lufthansa or anyone else, had you missed one of their flights.

There are two expensive lessons to be learned here - and neither of them has anything to do with your choice of airline:

1. Don't be late.
2. Take responsibility for your mistakes.
​​​​​
I wish you luck in your future travels.
i accept all that but so far they have given no allowance for the unused tickets despite new ones being bought on same day from Easyjet and to a nearby destination, which I believe they should have.
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Old Aug 5, 19, 10:28 pm
  #34  
 
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Originally Posted by botham View Post
i accept all that but so far they have given no allowance for the unused tickets despite new ones being bought on same day from Easyjet and to a nearby destination, which I believe they should have.
Do I understand the bit I bolded correctly and you expect some kind of refund? You're entitled to APD and nothing more. My experience is the APD will be refunded without a murmur.
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Old Aug 6, 19, 2:22 am
  #35  
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Originally Posted by ft101 View Post
Do I understand the bit I bolded correctly and you expect some kind of refund? You're entitled to APD and nothing more. My experience is the APD will be refunded without a murmur.
This is correct. You will not receive any refund on the fares paid. This is in line with the vast majority of airlines which sell non-flexible tickets.
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Old Aug 6, 19, 3:45 am
  #36  
 
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Originally Posted by botham View Post
Four of us made it to the gate 30 minutes before departure but eight didnt. ... they still wouldnt let the families on even though they were only two minutes late.
Slightly confused with this... Rest of your party were 2 minutes behind you (28 minutes before departure time) or 2 minutes past the gate closure time? I have never heard of anyone being denied travel for being at the gate at -28. On first wave departures boarding process starts at -40 and seeing that your flight departure rather full it is quite hard to believe that the gate staff managed to process over 140 passengers in 12 minutes and close the gate.

Judging by your responses, there won't be next time, however if you do decided to fly with EZY again and have pushchairs/car seats... these can be all gate checked, so if you have an issue with your party being late to check in, take them with you and check them in at the gate. It does somewhat surprise me that LGW team did not just print manual bag tags and checked your pushchair and car seat as extra baggage which is what is normally done as neither is part of you baggage allowance when it comes to the weight restriction.

Regarding refund... you are entitled to airport tax and APD refund but you do have to call customer service team and request it. There is no refund fee for APD but there will be for airport taxes. Considering you were a party of 12 this could result in some money back.
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Old Aug 6, 19, 8:55 am
  #37  
 
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Originally Posted by ft101 View Post
Do I understand the bit I bolded correctly and you expect some kind of refund? You're entitled to APD and nothing more. My experience is the APD will be refunded without a murmur.
What is APD? It's not in the Flyertalk glossary.
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Old Aug 6, 19, 9:16 am
  #38  
 
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Originally Posted by dblumenhoff View Post
What is APD? It's not in the Flyertalk glossary.
Air Passenger Duty payable on departure from the Uk airport (with few exception), currently at 13 per adult for short haul economy ticket.
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Old Aug 6, 19, 11:59 am
  #39  
 
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Originally Posted by dblumenhoff View Post
What is APD? It's not in the Flyertalk glossary.
Air Passenger Duty was supposed to be a nudge tax to make people fly less, but all it's done is made flights more expensive and become a revenue earner for the government. For long haul passengers (over 2,000 miles) it's 78 in Y and 172 for any premium cabin. Some people are taking cheap flights to other ports in Europe to avoid these taxes.
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Old Aug 7, 19, 12:12 pm
  #40  
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Originally Posted by lehovec View Post
Slightly confused with this... Rest of your party were 2 minutes behind you (28 minutes before departure time) or 2 minutes past the gate closure time? I have never heard of anyone being denied travel for being at the gate at -28. On first wave departures boarding process starts at -40 and seeing that your flight departure rather full it is quite hard to believe that the gate staff managed to process over 140 passengers in 12 minutes and close the gate.

Judging by your responses, there won't be next time, however if you do decided to fly with EZY again and have pushchairs/car seats... these can be all gate checked, so if you have an issue with your party being late to check in, take them with you and check them in at the gate. It does somewhat surprise me that LGW team did not just print manual bag tags and checked your pushchair and car seat as extra baggage which is what is normally done as neither is part of you baggage allowance when it comes to the weight restriction.

Regarding refund... you are entitled to airport tax and APD refund but you do have to call customer service team and request it. There is no refund fee for APD but there will be for airport taxes. Considering you were a party of 12 this could result in some money back.
I believe this was different as we were all bussed to the aircraft which was on a remote stand. I would guess that once the three buses had left, there was no facility to transfer anyone else.

Re the allowance against another ticket, when I was working at BRS on Monday, EasyJet staff told me that their policy in such circumstances was to offer a replacement flight if a same day nearby destination was available.

I await a reply from EasyJet and will post accordingly.
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Old Aug 9, 19, 4:10 am
  #41  
 
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Originally Posted by botham View Post


I believe this was different as we were all bussed to the aircraft which was on a remote stand. I would guess that once the three buses had left, there was no facility to transfer anyone else.

Re the allowance against another ticket, when I was working at BRS on Monday, EasyJet staff told me that their policy in such circumstances was to offer a replacement flight if a same day nearby destination was available.

I await a reply from EasyJet and will post accordingly.
I fear that the outcome will not be positive in regards to refund of any unused fare (as mentioned before, you will definitely get APD + (tax - refund fee) back. When it comes to the replacement flight, in case pax is late they do offer rescue fare (only to the same city on the next available flight) but this is not FOC, it is charged at 99 per pax. There is no nearby destination provision available; it has to be the same destination (e.g... LGW, LTN, STN and SEN or CDG and ORY or MXP and LIN) so in your case the only available alternative would have been catching later STN-LJU.
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Old Aug 9, 19, 9:24 am
  #42  
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Originally Posted by lehovec View Post
I fear that the outcome will not be positive in regards to refund of any unused fare (as mentioned before, you will definitely get APD + (tax - refund fee) back. When it comes to the replacement flight, in case pax is late they do offer rescue fare (only to the same city on the next available flight) but this is not FOC, it is charged at 99 per pax. There is no nearby destination provision available; it has to be the same destination (e.g... LGW, LTN, STN and SEN or CDG and ORY or MXP and LIN) so in your case the only available alternative would have been catching later STN-LJU.
That may have been easier than 5 hour drive from LJU to INN!

Easyjet make it very difficult to find out exactly what can be done.
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Old Aug 9, 19, 12:24 pm
  #43  
 
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Expect the unexpected. Turn up early, especially if with a large party. Always buy fast trash security, if available. Above all else, get to the gate on time. All LCCs make a big thing of being strict on the little things. Sorry, I’m sure there are extenuating circumstances, but when out there you have to think of everything (and then some).
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Old Aug 27, 19, 5:42 am
  #44  
 
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When our family travels together, 8 of us, we make it a point to arrive very early. Im surprised that you didnt think of that considering you do this often. There are a lot of things that can happen to make you late at the gate. I hope you learned your lesson.
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Old Aug 27, 19, 8:44 am
  #45  
 
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Originally Posted by botham View Post


Most airlines dont require pax to be at gate 30 minutes before departure, to be allowed on flight. Some even call missing pax by name. At least most flights are called.

Easyjet made it harder for my grandchildren by getting them to check in buggy, rather than take it to gate and as car seats etc cannot be checked in until last bag has been dropped, we all had to wait for last person to arrive on delayed train, then dash to gate.

I guess delays in security were caused by school holiday traffic.
I dont understand why you all had to wait, could not one person be delegated for that task?
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