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EasyJet Frequent Flyer Programme - trial
Anyone part of the EasyJet loyalty trial? Any feedback on how it's going?
http://www.businesstraveller.com/new...alty-programme |
I am an invitee.
This is a free trial, currently running until the 31st July 2015. During this time you will have access to the following benefits. Before the scheduled end of the trial we will contact you to inform you if the trial will be extended. The programme entitles you to the following features: • Fee Free Changes - We recognise that things can change and would like to offer improved flexibility. You can now make unlimited date or time changes to your bookings without paying any admin fees, you just pay any difference in the flight price. Please note that you must keep the route the same to avoid paying the admin fees. • Free Name Changes - You can also make up to 5 passenger name changes per year completely free. • Price Guarantee: We guarantee that if you find a comparable competitor flight cheaper within 48 hours of making your booking, we will give you the difference, plus 10% towards your next flight. This must be claimed in real time, over the phone. • Price Promise - We promise that you will always get the best price fares from easyJet. If, on a rare occasion you find the same flight on easyJet.com at a lower price, we'll give you the price difference towards your next flight. • Previews of new routes and special offers - We think the people who fly with us most often should be the first to know what we're doing and what's coming up, so we'll give you exclusive previews of new routes and special offers to keep you in the know. In order to redeem any of these benefits you will need to call our Dedicated Customer Support Team as these benefits are not currently available to redeem online. You can call us on 0330 xxxxxxxx. Our lines are open 7 days a week between 08:00 and 20:00 GMT. When calling you will be asked to enter your 7 digits personal Customer Number, yours is yyyyyyyy. Participation in this trial is in good faith and you are not entitled to pass the benefits onto any third parties. Full terms and conditions are available on request. |
Originally Posted by Gaza
(Post 24537271)
I am an invitee.
I haven't availed myself of any of the benefits. I have tried calling the dedicated number and entering my customer number but it didn't work. |
The sort of things I'm looking for in a loyalty programme from Easyjet are mostly "a free Easyjet Plus card" as well as fast track security everywhere and some benefit for travel companions at least some of the time - so when I travel on holiday with my partner she can board with me and sit with me without having to buy her speedy boarding. This could be a 4 times a year only, say.
The free changes look attractive, but in practice my plans rarely change from when they are booked (a week or two ahead of travel). Perhaps I am too well trained to just live with what I booked :) (I travel ~60 Easyjet sectors per year). |
Any update on this? Four weeks left of original trial.
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I'm part of the trial; it was initially extended to the end of 2015, and now seems to have become a longer term trial as they are working out how to optimise it. I was told that my "renewal date" is in the middle of next year, so it seems it becoming more of a permanent feature.
Apparently there is now a threshold of loyalty which you need to exceed to requalify each year. |
Originally Posted by Scrim
(Post 25592813)
Apparently there is now a threshold of loyalty which you need to exceed to requalify each year.
Mind you if MAG don't sort Stansted out soon (which they show no intention of doing, they're on a firm path to making it entirely awful) I might not meet any such threshold next year... |
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Originally Posted by lfc84
(Post 25690511)
The scheme will be rolled out across easyJet’s European network from early 2016 when passengers will be invited to join ‘Flight Club’ when they meet the qualifying criteria which are based around having booked and flown 20 or more flights and/or making a minimum spend with easyJet over a 12 month period. Full details will be published closer to the launch date. Members receive a range of benefits and features including the following: • Fee free flight changes – we recognise things can change so members can make changes without paying admin fees • Free name changes – up to five name changes per year completely free • Our price promise – We promise passengers will always get the best price fares from easyJet. If on a rare occasion passengers find the same flight on easyjet.com at a lower price, we’ll give them the price difference towards their next flight. Our customer support team are on hand, so passengers can give them a call • Previews and special offers - members will be the first to know what’s coming up so they will receive exclusive previews of new routes and special offers • Dedicated contact centre team – to access these benefits The loyalty scheme will run alongside the popular easyJet Plus scheme, which launched in 2008 and allows passengers free allocated seat choice, dedicated bag drop and fast boarding. - See more at: http://mediacentre.easyjet.com/stori....xc6bddGR.dpuf |
First two might be handy, the rest seem like fluff.
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Originally Posted by ft101
(Post 25690627)
First two might be handy, the rest seem like fluff.
http://www.globalflight.net/easyjets...yalty-program/ |
Originally Posted by GlobalFrance
(Post 25706057)
I would see this "thing" (not deserving the name of a loyalty program) rather like that:mad::
http://www.globalflight.net/easyjets...yalty-program/ |
I have to wonder how much skin off their nose it would be to give a free Easyjet Plus card to anyone who flies >50 flights/year. That would be an actual loyalty benefit.
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I'd agree that only the first 2 benefits are significant. The third is granted to all customers anyway, though the writer of the article is incorrect to dismiss it, since customers do claim successfully on the occasions when the prices drop. The dedicated contact centre might be useful, I wouldn't know as I can't remember the last time I called them.
All that said, the fee-free changes would have saved me a few quid this year, so I'd be happy to be a member for this alone. On the basis of the anticipated criteria, I'm borderline having flown 20 sectors on U2 this year, will depend when they measure it. Enough to make me book more sectors? Maybe, maybe not, but it's certainly not going to make me reduce them. In my case the thing that did the most to tip me towards shifting a chunk of shorter flights away from BA was the allowance of a second piece of hand luggage to U2+ customers, and price didn't hurt either. There is nothing to stop them adjusting the benefits over time to assist loyalty. A discount on U2+ renewal would be nice... |
How will they track if members have indeed flown 20 sectors? Will they give FF number? I dont think so.
I assume it will be by the email? (when booking, it asks you to enter your email) But then how will people who use Travel Agents get this? |
I just an email confirming my continuing participation in the full roll-out. The benefits haven’t changed. In the Press release they missed a very useful benefit; price matching against a competitor. The way it works is if there is a competitor flight that departs within an hour either side of the easyJet flight and the competitor flight is cheaper, the they will refund the difference and give you an extra 10%. This works very well for me as on my EDI-STN-EDI weekly commute FR have flights that fall in to this category. Almost every U2 flight I book is more expensive than the nearest FR flight so I always get a useful voucher for each block of flights I book.
The other big benefit is the fee-free changes. This has saved me a sizeable chunk of cash over the last 18 months of so. In a lot of cases the cost of the change fee plus the fare difference is more than buying a new ticket, so in the past I’ve just ‘thrown away’ the flight and bought a new ticket. Those who criticise the scheme as not being a ‘true’ FFP are missing the point entirely. U2 are not going to run an expensive ‘Avios’ type programme. I’m very much okay with that as the other benefits, in my opinion, are worth way more than a ‘free’ flight. The money I’ve saved in change fees and received in vouchers for price matching, have been worth much more than a flight. |
Originally Posted by Gaza
(Post 26231175)
I just an email confirming my continuing participation in the full roll-out. The benefits haven’t changed. In the Press release they missed a very useful benefit; price matching against a competitor. The way it works is if there is a competitor flight that departs within an hour either side of the easyJet flight and the competitor flight is cheaper, the they will refund the difference and give you an extra 10%. This works very well for me as on my EDI-STN-EDI weekly commute FR have flights that fall in to this category. Almost every U2 flight I book is more expensive than the nearest FR flight so I always get a useful voucher for each block of flights I book.
The other big benefit is the fee-free changes. This has saved me a sizeable chunk of cash over the last 18 months of so. In a lot of cases the cost of the change fee plus the fare difference is more than buying a new ticket, so in the past I’ve just ‘thrown away’ the flight and bought a new ticket. Those who criticise the scheme as not being a ‘true’ FFP are missing the point entirely. U2 are not going to run an expensive ‘Avios’ type programme. I’m very much okay with that as the other benefits, in my opinion, are worth way more than a ‘free’ flight. The money I’ve saved in change fees and received in vouchers for price matching, have been worth much more than a flight. |
Have they started contacting people who were not in the pilot scheme to offer membership? I haven't heard anything, though as mentioned up thread, I am probably a borderline case based on number of sectors, so maybe I won't make it.
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How is this working? I have nearly booked 20 flights with Easyjet. Will i soon receive an email inviting me to this program?
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I doubt it. "Nearly" qualifying is the same as not qualifying. ;)
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Originally Posted by ft101
(Post 26365557)
I doubt it. "Nearly" qualifying is the same as not qualifying. ;)
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Originally Posted by Oaxaca
(Post 26249183)
Have they started contacting people who were not in the pilot scheme to offer membership? I haven't heard anything, though as mentioned up thread, I am probably a borderline case based on number of sectors, so maybe I won't make it.
Doubt I'll use it that much but we'll see. |
Originally Posted by flatlander
(Post 26446033)
Both myself and a frequently travelling (> 50 Easy segments/year) colleague have been invited. Other less travelling colleagues (30-50) have not.
Doubt I'll use it that much but we'll see. |
It looks like EasyJet Plus is too much of a money-maker for them to ditch it in favour of a FF scheme with benefits like other FF programmes.
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Originally Posted by IMetThePieMan
(Post 26449399)
It looks like EasyJet Plus is too much of a money-maker for them to ditch it in favour of a FF scheme with benefits like other FF programmes.
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I think it is a terrible scheme. I got invited for this, didn't even know just happened to skim through my junk folder and saw it. Checked it now, don't see any benefit to me. Since it's all paid for travel, if I have to change dates - company picks up the tab.
Unless they add in seat selection and/or fast track (which again is of limited use) may look at it again. But as others have pointed out, it would cannabilise their easyjet plus programme |
Originally Posted by JamesKidd
(Post 26809218)
I think it is a terrible scheme. I got invited for this, didn't even know just happened to skim through my junk folder and saw it. Checked it now, don't see any benefit to me. Since it's all paid for travel, if I have to change dates - company picks up the tab.
Unless they add in seat selection and/or fast track (which again is of limited use) may look at it again. But as others have pointed out, it would cannabilise their easyjet plus programme |
Originally Posted by lehovec
(Post 26841305)
I wouldn't call it terrible. Obviously for you it is not as useful as all travels/changes etc paid by the company. If you have to pay for your own ticket and consequently changes then it seems quite good.
On some routes easyjet walk-up fares can remain quite competitive, so it's not a bad thing to know you can reschedule without paying those admin fees. |
Originally Posted by GVA
(Post 27965067)
I agree here. If you're flying a mix of business and leisure it's not too bad. If you have a weekend trip where plans change then you can find another weekend with low fares quite easily. I had the case where a change cost me about 10£ whereas it would have been 150£ otherwise with admin fees.
On some routes easyjet walk-up fares can remain quite competitive, so it's not a bad thing to know you can reschedule without paying those admin fees. online changes with the same savings would be much more helpful |
Originally Posted by lfc84
(Post 27965190)
one draw back is that you have to call them and they are 'only' open 0800 - 2000.
online changes with the same savings would be much more helpful |
Easyjet CEO says frequent flyer loyalty programme launch is NOT imminent !
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Although it’s not imminent, it seems like he has given a timeline and implied that it’s going to happen. Targeting next March when renewals for the first year of BAC will be happening.
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Originally Posted by luxurytravelled
(Post 37005880)
Although it’s not imminent, it seems like he has given a timeline and implied that it’s going to happen. Targeting next March when renewals for the first year of BAC will be happening.
apparently now aiming for an "early 2027" launch https://www.headforpoints.com/2026/0...in-early-2027/ |
Originally Posted by fartoomanyusers
(Post 37762123)
Easyjet sadly missed the March 2026 opportunity ...
apparently now aiming for an "early 2027" launch https://www.headforpoints.com/2026/0...in-early-2027/ |
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