Upgrading at counter

Old Apr 20, 13, 11:04 pm
Original Poster
Join Date: Mar 2011
Location: Seattle
Programs: Hyatt, Marriott, Delta, Alaska
Posts: 619
Upgrading at counter

Going to OGG in May, and have a killer rate on a mid-size already reserved. A convertible or Jeep sounds fun, but not at $300~ more for 10 days. However, if I could get that upgrade for around $100, I might pull the trigger on it.

Has anyone had good luck negotiating a cheaper upgrade at the counter? I know it would only work during non-peak times, which May pretty much is.
seaduck79 is offline  
Old Aug 19, 13, 11:01 pm
Join Date: May 2013
Posts: 6
Failure to Have Reserved Car

I reserved a small car at the Portland Dollar Car Rental. When I got there, Jim, the counter guy said "We can get you into a more comfortable car with no extra charge". Implicit statement: "Dollar cares about you". Trouble is, he was offering me a big carbon emitter in OREGON!!! I mean, is this guy deaf, or something? It went on a little as he did his shtick. But then I pulled him up and said "Hey, I reserved the SMALLEST car because I want the most EFFICIENT car, not the plush car at the cheapest price!" So now he backs off and says he'll put me in a Toyota Corolla. Well, it is not the car I asked for. I didn't ask "Do you HAVE the one I requested?" The Corolla is not the best in fuel economy, but I know it does well. So I went along. But now "Jim" (his real name) starts into his car salesman routine of "you'll want this, and this, and this, and this" And he runs off an agreement. My $81 car was now $131. 60 percent above the pre-arranged price. Wait, he was HELPING me by putting me in a more expensive car? In what way? His kind of "help" is what Dollar may need but not any customer. I said no I'm not agreeing to this, take all this stuff off. So NOW he says "Well, at least you'll want this coverage so that you can just walk away no matter what happens." He runs off a new agreement where the $81 became $109. Very nice for his Dollar office, I'm thinking. Well, if it was a scam, it worked because $109 looked better than $131 for sure. So I initialed all the places.

But I think they are trying to pick the pockets of everyone who comes in. They think "Dollar gives a good deal", but my experience says the opposite. I'm gonna bone up before my next rental to have MY script all ready to go. I'm going to stop the counter person before they run off some ridiculous overblown proposal and say I want what I asked for which is why I asked for it. Dollar is only one of about a half dozen companies I've rented from. But this is probably the worst encounter in car rental so far.
AisleSeatOnly is offline  
Old Sep 6, 13, 4:44 pm
Join Date: Mar 2008
Location: North West, UK
Programs: BA GfL (GGL/CCR), Hilton Diamond
Posts: 1,868
I guess this is too late for the OP, but I've just been to OGG. You don't need a Jeep. A convertible is a great car to have for Maui.

I also picked up a car from KOA and was sweet talked into an upgrade from a Mustang Convertible to a Jeep for 4 days.

I got a decent deal through Auto-Europe for about 150 for 4 days for the Mustang. Mike sold me the concept of an upgrade to a Jeep due to the additional clearance off the ground required for some of the roads on Big Island.

Initial offer was 92 for the 4 days, which I thought was steep. I told him it needed to be lower and I got it for 72 - 18 per day. However I think that was steep in hindsight too. He briefly pulled out his rate card and I asked to have a look at it, but in the end he avoided showing me. Looking at the rates on line, I think I should only have paid around 8 per day.

I didn't find any situations where I needed the extra clearance on normal Big Island roads, but it got me up Mauna Kea ok, so I was happy enough. Note that you are not supposed to take hire cars up Mauna Kea other than from a specific rental company, so bear that in mind.

Coming back to original point though, a convertible on Big Island would be great addition to anyone's holiday (imho).
billinghamn is offline  

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