Go Back  FlyerTalk Forums > Travel&Dining > Special Interest Travel > Disability Travel
Reload this Page > SSR (Special Service Request) Codes

SSR (Special Service Request) Codes

    Hide Wikipost
Old Jun 10, 17, 11:00 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
SSR and OSI Field Use, Special Service Request Codes

from Annie Blog (link) to entire listing of OSI and SSR codes) instructions to agents. Most codes are IATA compliant, but airlines may use variants. This list may have had codes added since it was posted.

"Agents and carriers use the SSR and OSI fields for messaging with the airlines via teletype.

OSI is the acronym for Other Supplementary Information.
  • Use OSI messages (Other Supplementary Information) when you do not require action or a reply by the carrier.
  • They are low-priority messages and are usually used for information purpose only.
  • Cancel or removal of OSI messages do not generate to the carrier.
SSR is the acronym for Special Service Request.
  • Use SSR messages (Special Service Request) when you require an action or a reply to your request for these service items.
  • SSR requests can be the following and others:
  • Emergency Contact Information (PCTC)
  • INFT - Infant in a PNR
  • OTHS for CC Holder to Carriers
  • Passport Info (3PSPT)
  • Airline Passenger Information Secure Flight, APIS,-3DOCS, 3DOCO, 3DOCA // 4DOCA, PCTC
  • Special Meal Request
  • Unaccompanied Minor Information
  • Wheelchair Request
  • Weapon Advisory or Other Miscellaneous
Some pertinent codes for us:

BSCT: Bassinet

BULK: Bulky Baggage. (Note: You must specify Number, Weight, and Size)
CBBG: Cabin Baggage

CKIN: Provides information for airport personnel for passenger handling at departure time when no other SSR code applies. This entry does not require a reply.

EXST: Extra Seat (Note: Use this entry to request a second seat for one passenger; however, it is highly recommended that you contact the airline directly to make sure this format is acceptable. AA uses XTRASEAT.)

DPNA: Disabled Passenger Needing Assistance

FRAG: Fragile Baggage. (Note: You must specify Number, Weight, and Size)

FRAV: First Available Flight

LANG: Language (Note: Specify Languages Spoken)

MEDA: Medical Case

OTHS: Other Requests

SPML: Special Meals (further coded, e.g. VGML, DBML, etc.) (see below)

TWOV: Transit/transfer without Visa

Wheelchair codes:
  • WCHR: Wheelchair/Passenger can walk up stairs
  • WCHS: Wheelchair/Passenger can walk to seat
  • WCHC: Wheelchair/Passenger must be carried
  • WCBD: Wheelchair with Dry Cell Battery
  • WCBW: Wheelchair with Wet Cell Battery
  • WCMP: Wheelchair, manual power
  • WCOB: Wheelchair, On-Board
"

Special Meal / SPML codes

Code:
IATA meal codes (link to source)
 
 ALML - Allergen Meal
 AVML - Asian Vegetarian Meal
 BBML - Baby Meal
 CAKE - Birthday Cake (on SAS)
 BLML - Bland Meal
 CHML - Children Meal
 CLML - Celebration Cake Meal
 DBML - Diabetic Meal
 FPML - Fruit Platter Meal
 GFML - Gluten Intolerant Meal
 HFML - High Fibre Meal
 HNML - Hindu Non-Vegetarian Meal
 OBML - Japanese Obento Meal (on United Airlines)
 JPML - Japanese Meal (on Japan Airlines)
 JNML - Junior Meal
 KSML - Kosher Meal
 KSMLS - Kosher Meal (Snack)
 LCML - Low Calorie Meal
 LFML - Low Fat Meal
 NBML - No Beef Meal (on China Airlines)
 NFML - No Fish Meal (on Lufthansa)
 NLML - No Lactose Meal
 LPML - Low Protein Meal
 PRML - Low Purin Meal
 LSML - Low Salt Meal
 MOML - Muslim Meal
 ORML - Oriental Meal
 PFML - Peanut Free Meal
 RFML - Refugee Meal (on United Airlines)
 SFML - Seafood Meal
 SPML - Special Meal, Specify Food
 VJML - Vegetarian Jain Meal
 VLML - Vegetarian Lacto-ovo Meal
 VOML - Vegetarian Oriental Meal
 RVML - Vegetarian Raw Meal
 VVML - Vegetarian Vegan Meal (some airlines require VGML)
Important note: When you add text to further define a generic SSR code such as OTHS, or SPML, use plain text. You can use a space between the words. Avoid special characters becausethe system returns the error message: INVALID FREE TEXT CHARACTERS. MODIFY AND RE-ENTER.NOT ENT BGNG WITH

Print Wikipost

Closed Thread

Old Aug 14, 07, 8:28 pm
  #1
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
SSR (Special Service Request) Codes

This thread contains Special Service Request (SSR) codes by airlines. SSRs are used by airlines to capture information about special meal requests, special baggage handling requests, unacommpanied minors, and disabled passengers, among other things. In this thread, we're only concerned about disability-related SSRs.

This is very much a work in progress; please feel free to PM me to point me towards additional information for this thread.

Last edited by Katja; Sep 9, 07 at 5:03 pm Reason: I'm bad at linking!
Katja is offline  
Old Aug 14, 07, 8:33 pm
  #2
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Air Canada

WCHR

--passenger requires wheelchair for distance within airport but is able to ascend or descend stairs

WCHS

--passenger is able to walk but unable to ascend or descend stairs

WCHC

--passenger is paraplegic/quadriplegic, requires an on-board wheelchair and must be carried to/from cabin seat

WCMP

--manual power wheelchair

WCBD

--dry cell operated wheelchair

WCBW

--wet cell operated wheelchair
http://flyertalk.com/forum/showthrea...91#post8371191

Last edited by Katja; Sep 8, 07 at 7:15 pm
Katja is offline  
Old Aug 14, 07, 8:33 pm
  #3
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Air New Zealand

Wheelchair Special Service Request (SSR) Codes
1. SSR WCHR - Can ascend steps and walk to seat
You are able to make your own way to the aircraft and into your aircraft seat but have difficulty travelling long distances at airports. You can ascend/descend stairs.
2. SSR WCHS - Unable to ascend steps, can walk to seat
You have reduced mobility but can make your own way to and into your aircraft seat but cannot ascend/descend stairs.
3. SSR WCHC
You use a wheelchair for mobility and may require a manual upper body lift or the use of an onboard aisle chair, to get to or from your seat on the aircraft. There are three options to choose from.
WCHC - unable to walk; can self transfer to seat (self reliant)* You are able to self transfer from a wheel/aisle chair to the aircraft seat independently. No support person, manual or mechanical lift is required.
WCHC - own support person to perform lift (own escort)* You require full assistance to transfer. Your own support person will perform the manual upper body lift. For domestic flights in New Zealand the support person/s may either fly with you or be available at the arrival, transit and destination airports.

For international flights an in-flight support person is required. Please choose this option. The lifting device is still available to you at New Zealand airports if required. Please advise our staff at check-in.
WCHC - require lifting device
For travel on jet services from September 1 2005 (within New Zealand only) You require full assistance (a manual upper body lift) to transfer. The Eagle lifting device is requested. Available on jet aircraft only from Auckland, Wellington, Christchurch, Rotorua, Dunedin, Palmerston North and Queenstown airports.

For international flights this booking option is not available, as a support person is required in-flight. However the lifting device is still available at New Zealand airports if required. Please advise our staff at check-in.

When using the lifting device, the wearing of shorts or long trousers is recommended for privacy and comfort.

* The abbreviated wording in brackets above is inserted into customer bookings by Air New Zealand and Travel Agents. This wording does not appear in the online booking form.
http://www.airnz.co.nz/travelinfo/tr...ng_options.htm

Last edited by Katja; Sep 8, 07 at 9:36 pm
Katja is offline  
Old Aug 14, 07, 8:35 pm
  #4
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
AirTran Airways

Placeholder
Katja is offline  
Old Aug 14, 07, 8:35 pm
  #5
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Alaska Airlines

Placeholder
Katja is offline  
Old Aug 14, 07, 8:36 pm
  #6
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Alitalia

Le persone che possono autonomamente salire e scendere le scale ma hanno bisogno di una sedia a rotelle per raggiungere l’aeromobile o l’aerostazione (WCHR)

Le persone che possono autonomamente camminare all’interno dell’aeromobile ma che non possono autonomamente salire o scendere da esso (WCHS)

Le persone che necessitano della sedia a rotelle in tutte le fasi dell'imbarco e sbarco e per muoversi all'interno dell'aeromobile (WCHC)

Le persone non vedenti (BLND)

Le persone non udenti (DEAF)

Le persone non vedenti e non udenti (BLND/DEAF)

Le persone in stato interessante che non sono entro le ultime 4 settimane prima della data prevista per il parto e che hanno una gravidanza senza complicazioni mediche (PREG)

Necessitano del nullaosta sanitario (il nullaosta è rappresentato dalle pagine 2 e 4 pertanto il MEDIF deve essere compilato per intero):

Le persone che necessitano dell’ossigenoterapia a bordo (OXYG)

Le persone che necessitano di barella a bordo (STCR)

Le persone che per motivi fisici e/o psichici non sono in grado di badare a se stesse (MEDA)

Le persone le cui condizioni lascino pensare che per affrontare un volo in modo sicuro abbiano assoluta necessità di una assistenza medica specialistica a bordo (MEDA)

Le persone in stato interessante, entro le ultime 4 settimane prima della data prevista per il parto o che hanno una gravidanza con complicazioni mediche (PREG)
http://www.romapertutti.it/mobilita_...php?IDnews=116

Last edited by Katja; Sep 8, 07 at 9:33 pm
Katja is offline  
Old Aug 14, 07, 8:36 pm
  #7
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
All Nippon Airways

Placeholder
Katja is offline  
Old Aug 14, 07, 8:37 pm
  #8
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
American

Blnd - Blind Passenger
Deaf - Deaf Passengers
Maas - Meet And Assist
Meda - Medical Assistance (oxygen)
Wchr - Passenger Can Walk Up Stairs
Wchc - Carry On Passenger
Wchs - Passenger Not Able To Walk Up Stairs
Wcob - On-board/in-flight Assistance
Wcmp - Passenger Traveling With Manual Powered Wheelchair
Wcbd - Passenger Traveling With Electric
Wheelchair - Dry Cell Battery
Wcbw - Passenger Traveling With Electric
Wheelchair - Wet Cell Battery

Last edited by Katja; Aug 15, 07 at 7:16 pm
Katja is offline  
Old Aug 14, 07, 8:37 pm
  #9
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Asiana

Placeholder
Katja is offline  
Old Aug 14, 07, 8:38 pm
  #10
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
British Airways

Special seating requirements

Customers with the following keywords in their bookings will either be able to choose their own seat at the time of booking, or will be allocated a seat by BA before departure:

Special seating requirements
Keyword Passenger Description Seat Allocation
UMNR Unaccompanied Minor By BA
WCHC Customer is completely immobile. Requires a wheelchair to/from aircraft seat Can choose own seat
WCHS Customer cannot ascend/descend steps but is able to make own way slowly to/from cabin seat Can choose own seat
DEAF Customer is deaf Can choose own seat
BLND Customer is blind Can choose own seat
PETC Customer is travelling with an assistance dog By BA
INF Booking contains an infant Can choose own seat
CHD Booking contains child aged 2-11 years By BA
SMED Passenger has medical condition By BA / Can choose own seat

Customers who require wheelchairs

It is very important that the correct wheelchair request is actioned. Please note the keywords below and make sure that you request the correct one:

Customers who require wheelchairs
WCHR Customer can ascend/descend steps and walk to/from cabin seat but cannot manage long distances to/from the aircraft.
WCHS Customer cannot ascend/descend steps but is able to make own way slowly to/from cabin seat.
WCHC* Customer is completely immobile. Requires a wheelchair to/from aircraft seat.

*Note: The WCHC keyword will generate a request for a high lift vehicle for non-jetty served flights.

It is important that the relevant category is added to the booking even if the customer is taking his or her own wheelchair.
Customers with additional needs who have specific seating requirements

Current legislation states that a customer with a disability should be permitted to pre-book their seat on a first come first served basis and if their disability causes them to need a specific seat (e.g. bulkhead) we will meet their request. In addition to this a customer with a fused / immobilised leg is entitled to a bulkhead seat or a seat with sufficient legroom.

Some medical conditions, which would be categorised as disabilities, are not necessarily attributed with one of the keywords already agreed for pre-seating.

Customers with a disability requiring specific seating fall into the following categories:

1. Those who have informed us of their disability require the following keyword to be added DEAF / BLND / WCHC / WCHS.
2. Those who have a disability, which requires clearance to fly use the MEDA keyword to request MEDICAL clearance from BAHS.
3. Those who have informed us that they are travelling with an assistance dog in the cabin (PETC).

In order to be compliant with current legislation those who have informed us of a disability, which does not fit into 1 - 3 above but does require specific seating, use the SMED keyword to request a seat.
http://www.britishairways.com/trade/...g/public/en_us

Last edited by Katja; Aug 14, 07 at 9:36 pm
Katja is offline  
Old Aug 14, 07, 8:38 pm
  #11
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Cathay Pacific

Placeholder
Katja is offline  
Old Aug 14, 07, 8:39 pm
  #12
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Continental

Placeholder
Katja is offline  
Old Aug 14, 07, 8:39 pm
  #13
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Delta

* WCHR - wheelchair - passenger can use steps and get to seat/cannot walk long distance
* WCHS - wheelchair - passenger cannot use steps or walk long distances/can get to seat
* WCHC - wheelchair - passenger is completely immobile

Note: Entering a wheelchair request as a meet and assist (MAAS) is not the appropriate request for this type of service need.
http://www.delta.com/travel-agency/w...news/index.jsp

Last edited by Katja; Aug 14, 07 at 9:41 pm
Katja is offline  
Old Aug 14, 07, 8:39 pm
  #14
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
El Al

Placeholder
Katja is offline  
Old Aug 14, 07, 8:40 pm
  #15
Original Poster
Moderator: Women Travelers and Disability Travel
 
Join Date: Sep 2004
Location: DEN
Posts: 1,892
Emirates Airlines

Can climb steps and can walk in cabin (WCHR)
Unable to climb steps, can walk cabin (WCHS)
Unable to climb steps or walk in cabin (WCHC)
http://www.emirates.com/Images/MEDIF...cm12-38976.pdf

Last edited by Katja; Aug 14, 07 at 9:44 pm
Katja is offline  
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 11:51 am.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.