Jun 9, 17, 2:34 pm
Last edit by: JDiver
SSR and OSI Field Use, Special Service Request Codes
from Annie Blog (link) to entire listing of OSI and SSR codes) instructions to agents. Most codes are IATA compliant, but airlines may use variants. This list may have had codes added since it was posted.
"Agents and carriers use the SSR and OSI fields for messaging with the airlines via teletype.
OSI is the acronym for Other Supplementary Information.
SSR is the acronym for Special Service Request.
Some pertinent codes for us:
BSCT: Bassinet
BULK: Bulky Baggage. (Note: You must specify Number, Weight, and Size)
CBBG: Cabin Baggage
CKIN: Provides information for airport personnel for passenger handling at departure time when no other SSR code applies. This entry does not require a reply.
EXST: Extra Seat (Note: Use this entry to request a second seat for one passenger; however, it is highly recommended that you contact the airline directly to make sure this format is acceptable. AA uses XTRASEAT.)
DPNA: Disabled Passenger Needing Assistance
FRAG: Fragile Baggage. (Note: You must specify Number, Weight, and Size)
FRAV: First Available Flight
LANG: Language (Note: Specify Languages Spoken)
MEDA: Medical Case
OTHS: Other Requests
SPML: Special Meals (further coded, e.g. VGML, DBML, etc.) (see below)
TWOV: Transit/transfer without Visa
Wheelchair codes:
"
Special Meal / SPML codes
Important note: When you add text to further define a generic SSR code such as OTHS, or SPML, use plain text. You can use a space between the words. Avoid special characters becausethe system returns the error message: INVALID FREE TEXT CHARACTERS. MODIFY AND RE-ENTER.NOT ENT BGNG WITH
from Annie Blog (link) to entire listing of OSI and SSR codes) instructions to agents. Most codes are IATA compliant, but airlines may use variants. This list may have had codes added since it was posted.
"Agents and carriers use the SSR and OSI fields for messaging with the airlines via teletype.
OSI is the acronym for Other Supplementary Information.
- Use OSI messages (Other Supplementary Information) when you do not require action or a reply by the carrier.
- They are low-priority messages and are usually used for information purpose only.
- Cancel or removal of OSI messages do not generate to the carrier.
- Use SSR messages (Special Service Request) when you require an action or a reply to your request for these service items.
- SSR requests can be the following and others:
- Emergency Contact Information (PCTC)
- INFT - Infant in a PNR
- OTHS for CC Holder to Carriers
- Passport Info (3PSPT)
- Airline Passenger Information Secure Flight, APIS,-3DOCS, 3DOCO, 3DOCA // 4DOCA, PCTC
- Special Meal Request
- Unaccompanied Minor Information
- Wheelchair Request
- Weapon Advisory or Other Miscellaneous
BSCT: Bassinet
BULK: Bulky Baggage. (Note: You must specify Number, Weight, and Size)
CBBG: Cabin Baggage
CKIN: Provides information for airport personnel for passenger handling at departure time when no other SSR code applies. This entry does not require a reply.
EXST: Extra Seat (Note: Use this entry to request a second seat for one passenger; however, it is highly recommended that you contact the airline directly to make sure this format is acceptable. AA uses XTRASEAT.)
DPNA: Disabled Passenger Needing Assistance
FRAG: Fragile Baggage. (Note: You must specify Number, Weight, and Size)
FRAV: First Available Flight
LANG: Language (Note: Specify Languages Spoken)
MEDA: Medical Case
OTHS: Other Requests
SPML: Special Meals (further coded, e.g. VGML, DBML, etc.) (see below)
TWOV: Transit/transfer without Visa
Wheelchair codes:
- WCHR: Wheelchair/Passenger can walk up stairs
- WCHS: Wheelchair/Passenger can walk to seat
- WCHC: Wheelchair/Passenger must be carried
- WCBD: Wheelchair with Dry Cell Battery
- WCBW: Wheelchair with Wet Cell Battery
- WCMP: Wheelchair, manual power
- WCOB: Wheelchair, On-Board
Special Meal / SPML codes
Code:
IATA meal codes (link to source) ALML - Allergen Meal AVML - Asian Vegetarian Meal BBML - Baby Meal CAKE - Birthday Cake (on SAS) BLML - Bland Meal CHML - Children Meal CLML - Celebration Cake Meal DBML - Diabetic Meal FPML - Fruit Platter Meal GFML - Gluten Intolerant Meal HFML - High Fibre Meal HNML - Hindu Non-Vegetarian Meal OBML - Japanese Obento Meal (on United Airlines) JPML - Japanese Meal (on Japan Airlines) JNML - Junior Meal KSML - Kosher Meal KSMLS - Kosher Meal (Snack) LCML - Low Calorie Meal LFML - Low Fat Meal NBML - No Beef Meal (on China Airlines) NFML - No Fish Meal (on Lufthansa) NLML - No Lactose Meal LPML - Low Protein Meal PRML - Low Purin Meal LSML - Low Salt Meal MOML - Muslim Meal ORML - Oriental Meal PFML - Peanut Free Meal RFML - Refugee Meal (on United Airlines) SFML - Seafood Meal SPML - Special Meal, Specify Food VJML - Vegetarian Jain Meal VLML - Vegetarian Lacto-ovo Meal VOML - Vegetarian Oriental Meal RVML - Vegetarian Raw Meal VVML - Vegetarian Vegan Meal (some airlines require VGML)
SSR (Special Service Request) Codes
Aug 14, 07, 8:51 pm
#31
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,962
Southwest
Option 1 - (WCHR) A Customer requesting the use of an airport wheelchair but is mobile to board the aircraft without assistance.
Option 2 - (WCHC) An immobile Customer in need of an aisle chair and lift assistance into the chair.
Option 3 - (WCMP) A Customer using a personal manual chair.
Option 4 - (WCBD) A Customer using a power chair with a nonspillable (gel or dry cell) battery.
Option 5 - (WCBW) A Customer using a power chair with a spillable (wet cell) battery.
Option 6 - (MAAS) A Customer with cognitive disability in need of assistance with baggage claim and/or connecting gate.
Option 7 - (BLND) A blind or vision impaired Customer.
Option 8 - (DEAF) A deaf or hearing impaired Customer.
Option 9 - (PNUT) A Customer allergic to peanut dust.
Option 10 - (SVAN) A Customer traveling with a service animal.
Option 11 - (ESAN) Customer traveling with an emotional support animal.
Option 12 - (PPOC) Customer traveling with an approved portable oxygen concentrator
Our Customers with disabilities may also visit http://www.southwest.com/travel_center/disability.html for travel tips when flying with us.
Option 2 - (WCHC) An immobile Customer in need of an aisle chair and lift assistance into the chair.
Option 3 - (WCMP) A Customer using a personal manual chair.
Option 4 - (WCBD) A Customer using a power chair with a nonspillable (gel or dry cell) battery.
Option 5 - (WCBW) A Customer using a power chair with a spillable (wet cell) battery.
Option 6 - (MAAS) A Customer with cognitive disability in need of assistance with baggage claim and/or connecting gate.
Option 7 - (BLND) A blind or vision impaired Customer.
Option 8 - (DEAF) A deaf or hearing impaired Customer.
Option 9 - (PNUT) A Customer allergic to peanut dust.
Option 10 - (SVAN) A Customer traveling with a service animal.
Option 11 - (ESAN) Customer traveling with an emotional support animal.
Option 12 - (PPOC) Customer traveling with an approved portable oxygen concentrator
Our Customers with disabilities may also visit http://www.southwest.com/travel_center/disability.html for travel tips when flying with us.
Last edited by Katja; Aug 29, 07 at 3:14 pm
Aug 14, 07, 8:52 pm
#32
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,962
Thai Airways
Placeholder
Aug 14, 07, 8:52 pm
#33
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,962
United
Placeholder
Aug 14, 07, 8:52 pm
#34
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,962
US Airways
Placeholder
Aug 14, 07, 8:53 pm
#35
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,962
Varig Airlines
WCHR - WCHS - WCHC
Last edited by Katja; Aug 14, 07 at 10:15 pm
Aug 14, 07, 8:53 pm
#36
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,962
Virgin
Placeholder
Aug 14, 07, 9:32 pm
#37
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,962
b m i
SSR item bmi procedure
MEDA - medical case We assess each case individually. Contact the reservations helpdesk on 0870 126 6712 for assistance with clearance, they will contact bmis company doctor if required.
STCR - stretcher case Not accepted
OXYG - oxygen on flight Oxygen requires pre-ordering and is assessed individually. Order oxygen through the reservations helpdesk on 0870 126 6712. Standard fees are applicable for oxygen provision. Helpdesk will contact company doctor if necessary.
BLND - domestic/ international
animal restrictions listed in AVIH
column under baggage handling Guide dogs go free (PETC)
DEAF - domestic/ international animal restrictions listed in
AVIH column under baggage
handling no restrictions. Hearing dogs go free (PETC)
WCHR - wheelchair to the bottom step Has to be requested and is restricted to aircraft type
WCHS - to the top step Has to be requested and is restricted to aircraft type
WCHC - into the cabin Has to be requested and is restricted to aircraft type
WCBW - manual wet cell battery wheelchair Has to be requested and is restricted to aircraft type and how the battery is packed
WCBD - wheelchair - dry cell battery Accepted - battery should be disconnected, battery terminals insulated and battery securely attached to the wheelchair. Wheelchairs with gel type batteries do not require the battery to be disconnected providing the battery terminals are insulated to prevent short circuit.
MEDA - medical case We assess each case individually. Contact the reservations helpdesk on 0870 126 6712 for assistance with clearance, they will contact bmis company doctor if required.
STCR - stretcher case Not accepted
OXYG - oxygen on flight Oxygen requires pre-ordering and is assessed individually. Order oxygen through the reservations helpdesk on 0870 126 6712. Standard fees are applicable for oxygen provision. Helpdesk will contact company doctor if necessary.
BLND - domestic/ international
animal restrictions listed in AVIH
column under baggage handling Guide dogs go free (PETC)
DEAF - domestic/ international animal restrictions listed in
AVIH column under baggage
handling no restrictions. Hearing dogs go free (PETC)
WCHR - wheelchair to the bottom step Has to be requested and is restricted to aircraft type
WCHS - to the top step Has to be requested and is restricted to aircraft type
WCHC - into the cabin Has to be requested and is restricted to aircraft type
WCBW - manual wet cell battery wheelchair Has to be requested and is restricted to aircraft type and how the battery is packed
WCBD - wheelchair - dry cell battery Accepted - battery should be disconnected, battery terminals insulated and battery securely attached to the wheelchair. Wheelchairs with gel type batteries do not require the battery to be disconnected providing the battery terminals are insulated to prevent short circuit.
Aug 15, 07, 7:18 pm
#38
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,962
Ryanair
Option 1: (CODE: NWCR) Passenger who requires the use of an airport wheelchair: and to be pushed through the airport terminal to the steps of the aircraft.
Option 2: (CODE: NWCC) Passenger who requires the use of an airport wheelchair: and to be pushed through the airport terminal to the steps of the aircraft and also requires lift on/lift off assistance onto and off the aircraft.
Option 3: (CODE: NWCP) Passenger who requires the use of an airport wheelchair only: but does not require to be pushed by airport staff
Option 4: (CODE: NWCS) Passenger not traveling in a wheelchair: that requires no assistance through the airport to the aircraft but does require lift on / lift off assistance onto the aircraft.
Option 5: (CODE: WCHR) Passenger travelling in their own wheelchair: that only requires to be pushed through the airport terminal to aircraft steps.
Option 6: (CODE: WCHC) Passenger travelling in their own wheelchair: that requires to be pushed through the airport terminal to aircraft steps and also require lift on/ lift off assistance onto the aircraft.
Option 7:(CODE: WCHS) Passenger travelling in their own wheelchair: that does not require to be pushed through the airport terminal to the aircraft steps, but does require lift on/lift off assistance onto and off the aircraft.
Option 8: (CODE: WCHP) Passenger travelling in their own wheelchair: that requires no assistance at all from airport staff.
Option 9: (CODE: BLDR) Blind or vision impaired passenger travelling alone without a sighted companion: that requires a walker to and from the terminal to the aircraft.
Option 10: (CODE: BDGR) Blind or vision impaired passenger travelling with a guide dog and requires a walker to and from the terminal to the aircraft.
Option 11:(CODE: BLDP)Blind or vision impaired passenger travelling alone without a sighted companion and requires no assistance.
Option 12: (CODE: BDGP) Blind or vision impaired passenger travelling with a guide dog and requires no assistance.
Option 13: (CODE: BLSC) Blind or vision impaired passenger travelling with a sighted companion and requires no assistance.
Option 14: (CODE: DMAA) Passenger with an *intellectual disability: who is able to understand and respond appropriately to safety instructions and does not require a Personal Care Attendant, but does require a walker to and from the terminal to the aircraft.
Option 2: (CODE: NWCC) Passenger who requires the use of an airport wheelchair: and to be pushed through the airport terminal to the steps of the aircraft and also requires lift on/lift off assistance onto and off the aircraft.
Option 3: (CODE: NWCP) Passenger who requires the use of an airport wheelchair only: but does not require to be pushed by airport staff
Option 4: (CODE: NWCS) Passenger not traveling in a wheelchair: that requires no assistance through the airport to the aircraft but does require lift on / lift off assistance onto the aircraft.
Option 5: (CODE: WCHR) Passenger travelling in their own wheelchair: that only requires to be pushed through the airport terminal to aircraft steps.
Option 6: (CODE: WCHC) Passenger travelling in their own wheelchair: that requires to be pushed through the airport terminal to aircraft steps and also require lift on/ lift off assistance onto the aircraft.
Option 7:(CODE: WCHS) Passenger travelling in their own wheelchair: that does not require to be pushed through the airport terminal to the aircraft steps, but does require lift on/lift off assistance onto and off the aircraft.
Option 8: (CODE: WCHP) Passenger travelling in their own wheelchair: that requires no assistance at all from airport staff.
Option 9: (CODE: BLDR) Blind or vision impaired passenger travelling alone without a sighted companion: that requires a walker to and from the terminal to the aircraft.
Option 10: (CODE: BDGR) Blind or vision impaired passenger travelling with a guide dog and requires a walker to and from the terminal to the aircraft.
Option 11:(CODE: BLDP)Blind or vision impaired passenger travelling alone without a sighted companion and requires no assistance.
Option 12: (CODE: BDGP) Blind or vision impaired passenger travelling with a guide dog and requires no assistance.
Option 13: (CODE: BLSC) Blind or vision impaired passenger travelling with a sighted companion and requires no assistance.
Option 14: (CODE: DMAA) Passenger with an *intellectual disability: who is able to understand and respond appropriately to safety instructions and does not require a Personal Care Attendant, but does require a walker to and from the terminal to the aircraft.
Last edited by Katja; Sep 9, 07 at 5:04 pm
