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SSR (Special Service Request) Codes

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Old Jun 10, 17, 11:00 am   -   Wikipost
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SSR and OSI Field Use, Special Service Request Codes

from Annie Blog (link) to entire listing of OSI and SSR codes) instructions to agents. Most codes are IATA compliant, but airlines may use variants. This list may have had codes added since it was posted.

"Agents and carriers use the SSR and OSI fields for messaging with the airlines via teletype.

OSI is the acronym for Other Supplementary Information.
  • Use OSI messages (Other Supplementary Information) when you do not require action or a reply by the carrier.
  • They are low-priority messages and are usually used for information purpose only.
  • Cancel or removal of OSI messages do not generate to the carrier.
SSR is the acronym for Special Service Request.
  • Use SSR messages (Special Service Request) when you require an action or a reply to your request for these service items.
  • SSR requests can be the following and others:
  • Emergency Contact Information (PCTC)
  • INFT - Infant in a PNR
  • OTHS for CC Holder to Carriers
  • Passport Info (3PSPT)
  • Airline Passenger Information Secure Flight, APIS,-3DOCS, 3DOCO, 3DOCA // 4DOCA, PCTC
  • Special Meal Request
  • Unaccompanied Minor Information
  • Wheelchair Request
  • Weapon Advisory or Other Miscellaneous
Some pertinent codes for us:

BSCT: Bassinet

BULK: Bulky Baggage. (Note: You must specify Number, Weight, and Size)
CBBG: Cabin Baggage

CKIN: Provides information for airport personnel for passenger handling at departure time when no other SSR code applies. This entry does not require a reply.

EXST: Extra Seat (Note: Use this entry to request a second seat for one passenger; however, it is highly recommended that you contact the airline directly to make sure this format is acceptable. AA uses XTRASEAT.)

DPNA: Disabled Passenger Needing Assistance

FRAG: Fragile Baggage. (Note: You must specify Number, Weight, and Size)

FRAV: First Available Flight

LANG: Language (Note: Specify Languages Spoken)

MEDA: Medical Case

OTHS: Other Requests

SPML: Special Meals (further coded, e.g. VGML, DBML, etc.) (see below)

TWOV: Transit/transfer without Visa

Wheelchair codes:
  • WCHR: Wheelchair/Passenger can walk up stairs
  • WCHS: Wheelchair/Passenger can walk to seat
  • WCHC: Wheelchair/Passenger must be carried
  • WCBD: Wheelchair with Dry Cell Battery
  • WCBW: Wheelchair with Wet Cell Battery
  • WCMP: Wheelchair, manual power
  • WCOB: Wheelchair, On-Board
"

Special Meal / SPML codes

Code:
IATA meal codes (link to source)
 
 ALML - Allergen Meal
 AVML - Asian Vegetarian Meal
 BBML - Baby Meal
 CAKE - Birthday Cake (on SAS)
 BLML - Bland Meal
 CHML - Children Meal
 CLML - Celebration Cake Meal
 DBML - Diabetic Meal
 FPML - Fruit Platter Meal
 GFML - Gluten Intolerant Meal
 HFML - High Fibre Meal
 HNML - Hindu Non-Vegetarian Meal
 OBML - Japanese Obento Meal (on United Airlines)
 JPML - Japanese Meal (on Japan Airlines)
 JNML - Junior Meal
 KSML - Kosher Meal
 KSMLS - Kosher Meal (Snack)
 LCML - Low Calorie Meal
 LFML - Low Fat Meal
 NBML - No Beef Meal (on China Airlines)
 NFML - No Fish Meal (on Lufthansa)
 NLML - No Lactose Meal
 LPML - Low Protein Meal
 PRML - Low Purin Meal
 LSML - Low Salt Meal
 MOML - Muslim Meal
 ORML - Oriental Meal
 PFML - Peanut Free Meal
 RFML - Refugee Meal (on United Airlines)
 SFML - Seafood Meal
 SPML - Special Meal, Specify Food
 VJML - Vegetarian Jain Meal
 VLML - Vegetarian Lacto-ovo Meal
 VOML - Vegetarian Oriental Meal
 RVML - Vegetarian Raw Meal
 VVML - Vegetarian Vegan Meal (some airlines require VGML)
Important note: When you add text to further define a generic SSR code such as OTHS, or SPML, use plain text. You can use a space between the words. Avoid special characters becausethe system returns the error message: INVALID FREE TEXT CHARACTERS. MODIFY AND RE-ENTER.NOT ENT BGNG WITH

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Old Aug 14, 07, 7:40 pm
  #16  
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Finnair

WCHR - wheelchair to the gate
WCHS - wheelchair to the aircraft door
WCHC - wheelchair to the aircraft seat
http://www.finnair.com/filecontent/com/14.pdf

Last edited by Katja; Aug 14, 07 at 8:47 pm
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Old Aug 14, 07, 7:40 pm
  #17  
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Air France

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Old Aug 14, 07, 7:41 pm
  #18  
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K L M

WCHR = passenger cannot walk well, but can use stairs
WCHS = passenger cannot going up- and down stairs
WCHC = passenger cannot walk at all
http://www.klm.com/travel/nl_en/imag...cm53-15799.pdf

Last edited by Katja; Aug 14, 07 at 8:52 pm
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Old Aug 14, 07, 7:42 pm
  #19  
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Frontier Airlines

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Old Aug 14, 07, 7:42 pm
  #20  
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Hawaiian Airlines

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Old Aug 14, 07, 7:43 pm
  #21  
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J A L

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Last edited by Katja; Aug 14, 07 at 7:51 pm
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Old Aug 14, 07, 7:43 pm
  #22  
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JetBlue

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Old Aug 14, 07, 7:44 pm
  #23  
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Korean Air

WCHR
WCHS
WCHC
http://www.koreanair.com/img/e_forms/incap.pdf

Last edited by Katja; Aug 14, 07 at 8:56 pm
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Old Aug 14, 07, 7:44 pm
  #24  
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MidWest Airlines

Wchr- Pax Can Ascend/decend Steps.usually For Distance
Wchs- Cannot Do Steps But Can Walk To Seat
Wchc-completely Imobile/straight Back
Wcbd-non -spillable/gell Cel
Wcbw- Spillable/wet Cell
Wcob- Wheel Chair On Board
Wcmp- Manual Powered Whel Chair

Last edited by Katja; Aug 19, 07 at 8:51 am
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Old Aug 14, 07, 7:45 pm
  #25  
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Lufthansa

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Old Aug 14, 07, 7:45 pm
  #26  
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Swiss International Airlines

*WCHR(for persons who have difficulties
in walking but can go up and down the
aircraft access stairs without assistance).
**WCHS(for passengers who cannot go up
and down the aircraft access stairs unaided,
but who are able to walk around inside the
plane without assistance).
***WCHC(for passengers who are
completely unable to move, but can sit
during the flight).
http://www.swiss.com/web/EN/services..._groupform.pdf

Last edited by Katja; Aug 14, 07 at 9:03 pm
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Old Aug 14, 07, 7:46 pm
  #27  
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Northwest

"AVIH" Passenger Traveling with Pet in Luggage or Cargo
"AVML" Vegetarian Meal Requested
"BBML" Baby/Infant Meal Requested
"BBSL" Baby Sleeping Bag Requested on KLM Flights
"BLML" Bland Meal Requested
"BLND" Passenger with Vision Loss
"BSCT" Bassinet/Bulkhead Seating Requested
"CHML" Child Meal Requested
"DBML" Diabetic Meal Requested
"DEAF" Passenger who is deaf or hard of hearing
"EXST" Extra Seat
"FFML" Frequent Flyer Meal Requested
"FPML" Fruit Plate Requested
"GFML" Gluten Free Meal Requested
"HFML" High Fiber Meal Requested
"HNML" Hindu Meal Requested
"INFT" Infant accompanying adult passenger.
"KSML" Kosher Meal Requested
"LCML" Low Calorie Meal Requested
"LFML" Low Cholesterol / Low Fat Meal Requested
"LSML" Low Sodium / Low Salt Meal Requested
"LPML" Low Protein Meal Requested
"MAAS" Meet and Assist Passenger
"MAASBLIND" Meet and Assist Passenger with Vision Loss
"MAASDEAF" Meet and Assist Passenger deaf or hard of hearing
"MOML" Muslim Meal Requested
"NLML" Non-Lactose Meal Requested
"ORML" Asian Meal Requested
"PETC" Passenger Traveling with Pet in Cabin
"PRML" Low Purin Meal Requested
"RVML" Raw Vegetarian Meal Requested
"SPEQ" Passenger Traveling with Sports Equipment
"SPML" Special Meal Requested
"SPMLJAPANESE" Japanese meal requested
"STCR" Stretcher Requested
"UADT" Adult Assistance Service Requested
"UMNR" Passenger is an Unaccompanied Minor
"VGML" Vegetarian Non-Dairy Meal Requested
"VLML" Ovo-Lacto Vegetarian Meal Requested
"WCHC" Wheelchair/assistance to/from Seat Requested
"WCHR" Wheelchair/assistance on ramp to Plane Request
"WCHS" Wheelchair/assistance with Stairs Requested
"WCBD" Will bring battery wheelchair (dry cell)
"WCBW" Will bring battery wheelchair (wet/gel cell)
"WCMP" Will bring manual wheelchair
"WCOB" Onboard wheelchair assistance requested
http://www.nwa.com/travel/viewres/ssr.code

Last edited by Katja; Aug 14, 07 at 9:05 pm
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Old Aug 14, 07, 7:47 pm
  #28  
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Quantas

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Old Aug 14, 07, 7:49 pm
  #29  
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S A S

For your information

Please note that staff requesting assistance for a passenger who needs a wheelchair will use one of the following codes:

WCHC (cabin)
The passenger is completely immobile; requires wheelchair to/from aircraft or mobile lounge and must be carried up/down steps and to/from cabin seat.

WCHS (steps)
The passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; requires wheelchair for distance to/from aircraft or mobile lounge, and must be carried up/down steps.

WCHR (ramp)
The passenger can ascend/descend steps and make own way, for example to/from cabin seat, across ramp, finger dock or to/from mobile lounge; requires wheelchair for distance to/from aircraft.
http://www.flysas.com/en/Travel-info...n_prov_by_pax/

Last edited by Katja; Aug 14, 07 at 9:10 pm
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Old Aug 14, 07, 7:51 pm
  #30  
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Singapore Airlines

* WCHC* - Cabin Seat -
Passenger is completely immobile. Requires wheelchair to/from aircraft and must be carried up/down steps and to/from cabin seat. Please indicate if the passenger is independent (can feed himself) or dependent (cannot feed himself)
* WCHR - Ramp -
Passenger can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft.
* WCHS - Steps -
Passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft and must be carried up/down steps.
* WCOB - On Board -
Onboard wheelchair is available on all Boeing 777 and Boeing 747 aircraft to allow passengers to move along the aircraft aisles.
* WCBD - Dry Cell -
The wheelchairs must comply with IATA safety regulations. There is no charge for transportation.
* WCBW - Wet Cell -
Such wheelchairs can be accepted if the battery is drained and properly packed.
http://www.singaporeair.com/saa/en_U...clhandling.jsp

Last edited by Katja; Aug 14, 07 at 9:12 pm
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