British Airways Failure to provide requested wheelchair
Oct 17, 17, 11:10 am
#16
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 8,216
Originally Posted by DeafFlyer
Oh I see. In that case: Airlines do have to fix damages they cause. In the case of international flights, though, I understand there is a maximum amount they will pay. Damages above that would be your problem.
I remember a guy saying he would take photos of his chair, with that day's newspaper, at the airport, proving that everything was fine before the airline got their claws on it.
I remember a guy saying he would take photos of his chair, with that day's newspaper, at the airport, proving that everything was fine before the airline got their claws on it.
The photo idea is good supporting evidence if you have to file a legal claim.
Oct 17, 17, 11:26 am
#17
Moderator: Women Travelers and Disability Travel
Join Date: Sep 2004
Location: DEN
Posts: 1,914
Originally Posted by DeafFlyer
Oh I see. In that case: Airlines do have to fix damages they cause. In the case of international flights, though, I understand there is a maximum amount they will pay. Damages above that would be your problem.
I remember a guy saying he would take photos of his chair, with that day's newspaper, at the airport, proving that everything was fine before the airline got their claws on it.
I remember a guy saying he would take photos of his chair, with that day's newspaper, at the airport, proving that everything was fine before the airline got their claws on it.
Oct 17, 17, 3:54 pm
#18
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,110
Originally Posted by Katja
And then there's the logistical issue. If using a walker isn't an option, and the airline has destroyed a custom built wheelchair, what are you going to do in the interim? Generally the airline will pay for a rental, but that's going to be a depot/hospital type chair, which doesn't allow for nearly the mobility that a custom chair does.
Oct 17, 17, 4:04 pm
#19
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,110
Originally Posted by HMPS
Be careful & lower your expectations. Airlines have fine print on their side. I had a new nice bag . It came out with a broken handle. Was told we do not cover wheels & handles ! I did not fight it as it would take too long to escalate. A wheelchair is "more vunerable".
The photo idea is good supporting evidence if you have to file a legal claim.
The photo idea is good supporting evidence if you have to file a legal claim.
https://www.ecfr.gov/cgi-bin/text-id...e14.4.382_1131
§382.131 Do baggage liability limits apply to mobility aids and other assistive devices?
With respect to transportation to which 14 CFR part 254 applies, the limits to liability for loss, damage, or delay concerning wheelchairs or other assistive devices provided in part 254 do not apply. The basis for calculating the compensation for a lost, damaged, or destroyed wheelchair or other assistive device shall be the original purchase price of the device.
With respect to transportation to which 14 CFR part 254 applies, the limits to liability for loss, damage, or delay concerning wheelchairs or other assistive devices provided in part 254 do not apply. The basis for calculating the compensation for a lost, damaged, or destroyed wheelchair or other assistive device shall be the original purchase price of the device.
Oct 19, 17, 1:43 pm
#20
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 8,216
Originally Posted by DeafFlyer
The Air Carrier Access Act says only the below. That is what I expect.
https://www.ecfr.gov/cgi-bin/text-id...e14.4.382_1131
https://www.ecfr.gov/cgi-bin/text-id...e14.4.382_1131
Oct 25, 17, 11:29 pm
#21
Join Date: Nov 2009
Location: central California
Posts: 143
Originally Posted by DeafFlyer
What do you mean about bringing your own chair being expensive? I always bring my own for free.
I see what you mean, it could be read both ways!
Oct 27, 17, 7:44 am
#22
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,110
Originally Posted by wmweeza
It's really expensive= I spent a lot to buy the chair.
I see what you mean, it could be read both ways!
I see what you mean, it could be read both ways!
Oct 27, 17, 11:18 am
#23
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 8,216
Originally Posted by DeafFlyer
I get it now. Yeah, my chair, which has few custom parts, cost $8000. I can imagine others chairs cost a lot more.
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