Here is an article from Sept 2017 that implies the OT business model is failing ... in part because it is so expensive for the restaurant.

Yes Open Table is losing lots of restaurants who can't afford to participate in their service any longer. Many are switching over to Resy, Reserve, Yelp and other platforms which are less costly to the restaurant and still offer good service to the customer.

hmmmm, thanks for posting, might be time to burn points

I didn’t receive my 100 point awards for the last three reservations I completed last week. Recently I’ve noticed, on the reservation, I had to click YES if I wanted to receive points which I did. I’m three away from 10,000 points. Has anyone had any issues with points being awarded recently? Think I might move to another reservation platform after this.

‘’Bobette

Agreed ... very aggravating.

Why on earth would a user NOT opt IN? I can postulate that OT nefariously would like users to not opt in (or forget to opt in) to save OT $$$,

Also, at least historically, if you made a res through the OT link on a restaurant's web page, then you would NOT get points. You had to make the res on the OT web site. Other than saving OT $$$, I've never understood the logic of OT giving zero points for reserving through the restaurant's web page.

If I am a legacy user of OT, need I opt in? How?

In Southern Ca, more and more high-end restaurants have switched to RESY. No points awarded, but excellent reservation system. Permits user to see exactly what times are available. I definitely prefer the RESY system to Open table.

I've never redeemed points, and now I'm sitting on 5000+ points. Looking for the latest info since last year's devaluation.

As I understand it, I can redeem 5K for an OpenTable $25/50/60 dining reward, or for a $25 Amazon GC. But it looks like there's no way to see what restaurants qualify as "great deal" $50 value or "best deal" $60 value, until after I have committed and redeemed the points.

If there's a decent selection of $50 restaurants here in NOLA, then that seems like the best deal, but if most spots only offer $25 value, I'd rather just get the $25 Amazon gift card, which is simpler and easier to use.

This week I used Opentable to book a table for 12 and the restaurant was completely unaware of the reservation when we showed up. They were also nearly empty. I did get +100 points though.

I find this really frustrating too. How hard would it be to publish a list? But of course open table does not want any transparency because everyone would gravitate towards a few restaurants which would be overwhelmed with reward bookings ... kind of like certain hotel properties.

Has anybody used Opentable dining rewards recently? I think this was my first time that I used it since they change it to more complicated way to use this certificate.



I chose 5,000 points to spend at their participating restaurants. I booked one through Opentable that showed $50 reward sign, so I got a digital $50 prepaid card. The restaurant told me they were not participating this program when I showed the $50 card……



It’s pretty frustrating and I’m not sure if this is something frequently happen… Not seems like this $50 cert is trash :(

Send OTable a message about this and they should take care of problem.

I had a similar issue except I just never bothered to use the certificate. So I switched to amazon gift card at half value because it’s easier to use. I love open table and value the reservation more than the points.

I just chatted with them. They at first resent me the activation link but I told them I didn't want to use it as a dining certificate. They canceled the certificate and reissued the points back to my account. I don't want to have the same issue with another restaurant in the future...

Amazon gc is probably the best way to use but seems like using on Kayak would give you double value up to $80?