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-   -   Do you ask for compensation for poor service? (https://www.flyertalk.com/forum/diningbuzz/1658648-do-you-ask-compensation-poor-service.html)

davie355 Feb 27, 2015 5:42 pm

Do you ask for compensation for poor service?
 
delete

Doc Savage Feb 27, 2015 5:50 pm

The usual thing to do is not patronize the offenders again, or write an honest review of the poor experience online.

IMO, filing the credit card chargeback is way over the top and I doubt you will prevail.

You seem to have peculiarly bad luck.

Bon appetit!

Doc

coachrowsey Feb 27, 2015 5:52 pm

No I just don't return & if I tip it' s greatly reduced.

kipper Feb 27, 2015 6:02 pm

No, usually not for carry out or delivery situations.

For the pasta, you ordered one thing, but were quickly notified that they were out of that item.

mbece Feb 27, 2015 6:04 pm

Not for that kind of stuff. I'd maybe tell the manager or Yelp about the super long delivery times but I wouldn't ask nor would I expect any compensation.

BamaVol Feb 27, 2015 7:14 pm

Tonight at dinner, I ordered an appetizer and was given a choice of 3 or 4 tacos. I asked for 3 but when the dish arrived, there were 4. When I pointed this error out to the server, she told me to eat the 4th and she would adjust the check. The check had a $7 credit when I got it. I only ate 2, asked for a box and then forgot it on the table when I left. :mad:

Doc Savage Feb 27, 2015 7:44 pm


Originally Posted by BamaVol (Post 24427869)
Tonight at dinner, I ordered an appetizer and was given a choice of 3 or 4 tacos. I asked for 3 but when the dish arrived, there were 4. When I pointed this error out to the server, she told me to eat the 4th and she would adjust the check. The check had a $7 credit when I got it. I only ate 2, asked for a box and then forgot it on the table when I left. :mad:

That math problem would stump the kids taking SATs. What's the answer?:D

braslvr Feb 27, 2015 8:13 pm

Those experiences are exactly what I would expect, so I would not complain let alone ask for compensation. I save the complaining for the big stuff. Makes me a happier less stressed person.:)

kipper Feb 28, 2015 4:48 am


Originally Posted by BamaVol (Post 24427869)
Tonight at dinner, I ordered an appetizer and was given a choice of 3 or 4 tacos. I asked for 3 but when the dish arrived, there were 4. When I pointed this error out to the server, she told me to eat the 4th and she would adjust the check. The check had a $7 credit when I got it. I only ate 2, asked for a box and then forgot it on the table when I left. :mad:

That was nice of her. :)

BamaVol Feb 28, 2015 6:10 am


Originally Posted by kipper (Post 24429266)
That was nice of her. :)

First day with a new menu and servers were having difficulty entering orders correctly. The table next to me ordered a $4 4 piece mini-app and got the 16 piece entree. She got an $8 credit. I wonder if she remebered to bring home her leftovers. I imagine the manager was authorizing credits all night until the servers could figure it out.


Originally Posted by Doc Savage (Post 24427951)
That math problem would stump the kids taking SATs. What's the answer?:D

Uh, pi for dessert?

Doc Savage Feb 28, 2015 11:59 am


Originally Posted by BamaVol (Post 24429450)
Uh, pi for dessert?

That's irrational.:mad:

lhrsfo Feb 28, 2015 12:48 pm


Originally Posted by BamaVol (Post 24429442)
First day with a new menu and servers were having difficulty entering orders correctly. The table next to me ordered a $4 4 piece mini-app and got the 16 piece entree. She got an $8 credit. I wonder if she remebered to bring home her leftovers. I imagine the manager was authorizing credits all night until the servers could figure it out.

Try going to restaurants where they change the menu daily - the servers will not be so challenged and the food will be better.:cool:

BamaVol Feb 28, 2015 1:15 pm


Originally Posted by lhrsfo (Post 24431030)
Try going to restaurants where they change the menu daily - the servers will not be so challenged and the food will be better.:cool:

Or how about "Stay out of Applebee's altogether"? :D What can I say? It was cold and I didn't want to drive far. And two 9 ounce glasses of wine cost like, $8.


Originally Posted by Doc Savage (Post 24430824)
That's irrational.:mad:

:D:cool:

kipper Feb 28, 2015 3:17 pm


Originally Posted by BamaVol (Post 24429442)
First day with a new menu and servers were having difficulty entering orders correctly. The table next to me ordered a $4 4 piece mini-app and got the 16 piece entree. She got an $8 credit. I wonder if she remebered to bring home her leftovers. I imagine the manager was authorizing credits all night until the servers could figure it out.

Yikes!

amunter Mar 3, 2015 11:17 pm

When ordering from third-party food delivery services in our area, we definitely request compensation when the food delivery doesn't go as promised (it is, after all, the entire thing they're charging us for!). There is little competition in our market for it, so it's either a couple of mediocre services that provide from lots of very good restaurants, or a few decent places that delivery themselves. With so few good choices, it's tough to just swear off of 'em altogether.

For the restaurants that deliver, either we don't order from 'em again, or, if they mis-deliver and it's something we really want, we ask them to re-deliver the right stuff.

And if it's an in-person restaurant, it'd have to be really bad to ask for compensation - like damaging our clothing or property or something. Otherwise, we talk with our wallet.


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