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Starbucks has its own support forum. You could also contact them directly or deal with a manager at a store. I know they get a lot of hate, but unlike a lot of indie coffee shops, they do actually go out of their way to take care of people.
My only gripe with them is that a Starbucks card is useless for a corporate traveler. Loading up a Starbucks card, even if you only use it for business, with a corporate credit card will earn you unemployment benefits pretty quick. They need a corporate program. |
FYI, for anyone looking for this in the future. I had this problem too and it started after I had to dispute charges on my credit card when someone made fraudulent Starbucks charges to my card. I'm pretty sure my Starbucks account online got hacked at some point.
Ever since, online topups and auto-topup always fails for me. I end up just refilling whenever I'm at a store with some time. I'll try the Starbucks forums though. |
Originally Posted by billinghamn
(Post 20980150)
Unfortunately been there and done that. Starbucks were the most unhelpful customer service team I've ever come across, and their systems/apps are misleading to say the least.
They had no interest in resolving my issue. I did have a long telephone conversation with one of their customer service team who told me their backend IT systems held details about my address that I couldn't see on their web app (the county) - how barmy is that? Holding info in their systems that I can't easily change. This came up because one of the potential issues we looked into was that my address didn't fully match the address that my Credit Card company held for me. This was completely irrelevant since the credit card company had already authorized the charge to my card. The problem was that Starbucks wouldn't claim the money since it decided (in its wisdom) that I failed some other internal checks. As I say my wife can use exactly the same cards as me, registered at the same address and tops up without any problems at all. And what annoys me most is that the cards are in my name! Barmy... |
Originally Posted by firo kre
(Post 25528950)
Hi there! sorry for the late question, I'm just asking were you able to get your money refunded? and if your did how were you able to do so?
Join Date: Oct 2015 Posts: 1 Welcome to FlyerTalk! |
I have an odd Starbucks card issue. Mine tops up OK, but one register at my usual *$ shows that the card is "unregistered," and thus I don't earn rewards (it does accept payment from the card), and can't redeem rewards at that register.
The other register works fine... assuming there's a clerk there who is or can sign in to it. The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead. |
Originally Posted by exerda
(Post 25530641)
I have an odd Starbucks card issue. Mine tops up OK, but one register at my usual *$ shows that the card is "unregistered," and thus I don't earn rewards (it does accept payment from the card), and can't redeem rewards at that register.
The other register works fine... assuming there's a clerk there who is or can sign in to it. The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead. |
Get a new card and register it to your online account. Customer service will delete one and consolidate balances for you.
Or use the phone app. |
Originally Posted by exerda
(Post 25530641)
I have an odd Starbucks card issue. Mine tops up OK, but one register at my usual *$ shows that the card is "unregistered," and thus I don't earn rewards (it does accept payment from the card), and can't redeem rewards at that register.
The other register works fine... assuming there's a clerk there who is or can sign in to it. The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead. |
It's the fancy gold card, though! (But given that's a function of the account and not the physical card, it shouldn't really matter...)
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Originally Posted by exerda
(Post 25538278)
It's the fancy gold card, though! (But given that's a function of the account and not the physical card, it shouldn't really matter...)
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Originally Posted by BamaVol
(Post 25538309)
I would probably feel that way if they had ever sent me mine. But, as long as I get my perks, I don't care. In fact, they call me by name at 2 out of 3 local Starbucks. Not my real name of course, my Starbucks name, which is Frank.
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Originally Posted by kipper
(Post 25538445)
Order by your pimp or stripper name. :D
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Originally Posted by BamaVol
(Post 25539348)
Only if I had a physical gold card. I mean, a pimp with a green and white card? C'mon. |
Anyone ever run into the message "Sorry, this card is closed"? Like when your card gets disabled for some unknown reason?
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Originally Posted by msp3
(Post 28043578)
Anyone ever run into the message "Sorry, this card is closed"? Like when your card gets disabled for some unknown reason?
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