Retention bonus
Sep 25, 2007, 8:50 am
#62
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
I recently had a bad experience with a dispute with DC and was considering cancelling as they were totally useless. When I got my renewal fee on my bill, I called the retention number and was immediately offered a $95. credit or 10,000 points over five months. I took the credit.
Oct 3, 2007, 7:30 am
#64
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
Oct 3, 2007, 8:35 am
#65
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
Just talked to them today, they offered me a $95 statement credit but I asked for points instead and they gave me 7,500. (I have a primary and additional card on my account and typically charge about $1,000 per month but had one month at $20,000+ this year).
Oct 3, 2007, 8:50 am
#66
Join Date: Sep 2007
Location: Dallas, TX
Programs: ECExec, SPGTitanium,, UAPlat
Posts: 430
Lost my citi awards - help?
TIA
Nov 8, 2007, 1:16 pm
#69
Join Date: Dec 2002
Location: Chicago
Programs: AA Exp Plat, UA 1K MM, DL Plat Hyatt Globalist, MGM Noir
Posts: 882
I was just offered 2000 pts for 5 months OR a lump sum of 7500 pts on my next statement. No cash offer. Since I am not in a great need for the points I took the 2000 x 5.
Nov 28, 2007, 10:41 am
#70
Original Member
Join Date: May 1998
Location: Central Pennsylvania
Programs: SPG/Marriott Lifetime Gold, Amtrak Guest Rewards, UA Silver
Posts: 536
I just called today and was offered 10000 points (2000 per month for 5 months), which I accepted. In past years I was offered $95 credit, but that wasn't in the cards this time.
Nov 30, 2007, 9:08 pm
#71
Join Date: May 2004
Location: California
Programs: Diners Club, Hertz, Hyatt, Hilton, Marriott, Fairmont, Mandarin Oriental, Le Meridien, National
Posts: 149
I called and spoke to a very pleasant retention rep on WED. Was offered the $300 DC Carte Blanche annual fee waived for another year. They thanked me for 10 years of membership and acknowledged my high spend during certain parts of the year.
The balance of positives still outweigh the negatives for DC -- at least for another year. A big reason for that is the knowledge and efficient customer service reps, who still answer the call within 1 or 2 rings and don't force you through a hellish VRU/telephony system.
The balance of positives still outweigh the negatives for DC -- at least for another year. A big reason for that is the knowledge and efficient customer service reps, who still answer the call within 1 or 2 rings and don't force you through a hellish VRU/telephony system.
Dec 27, 2007, 3:45 pm
#74
Join Date: Sep 2007
Location: Houston, TX
Programs: Air: CO/BA/LH/AFKLM Hotel: HH/GP/Marriott/LHW/SPG
Posts: 9
What an idiot I was.... Post tenebras lux !!!
I need to thank you all for this thread, I am renewing every year without a second thought, not thinking one second I could get a few points out of it. Will try my luck in the second. I used to spend about 3-5k a month on my DC but never got a thank you, let alone additional points for renewing. It seems I was an idiot.... Thanks again