View Poll Results: Which of the following options would you prefer in the Crown Room Club?
Free wireless internet access with no technical support.
131
100.00%
Fee-based wireless internet access with technical support.
0
0%
Not sure.
0
0%
Voters: 131. You may not vote on this poll
Which would you like in the CRC, free wireless or a fee with tech support?
Feb 9, 2007, 3:53 pm
#1
Company Representative - Delta Air Lines
Original Poster
Join Date: Jan 2007
Posts: 51
Which would you like in the CRC, free wireless or a fee with tech support?
Worst Part Deux: Not a very good CRC experience. They are often overcrowded with few amenities (e.g., snacks are dismal, little reading material other than local newspapers, expensive wireless where it exists at all...). I think a lot of airline's are eating DL's lunch on this one.
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Feb 9, 2007, 3:56 pm
#2
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,232
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Feb 9, 2007, 3:57 pm
#3
In memoriam
Join Date: May 2005
Location: DAL
Programs: SWA A list preferred and CP, Hilton Lifetime Diamond, Hertz President's club
Posts: 9,803
Feb 9, 2007, 4:07 pm
#4
Join Date: Dec 2004
Location: SLC
Programs: Delta BIS DM
Posts: 157
RE: Wireless
Free is great. Don't need tech support.
However, I'm perfectly willing to pay if it's fast and reliable. Free wifi services are generally neither. Don't compromise on the quality!!
Free is great. Don't need tech support.
However, I'm perfectly willing to pay if it's fast and reliable. Free wifi services are generally neither. Don't compromise on the quality!!
Feb 9, 2007, 4:07 pm
#5
Join Date: Aug 2006
Location: LHR/ATL
Programs: EY Gold, AS MVPG, BAEC Gold, DL PM
Posts: 821
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Oh and yeah, it'd be great if you could use a encryption network somehow. It sucks trying to see people squatting on the floor just outside a club and catching the damn signal.
Feb 9, 2007, 4:14 pm
#6
Join Date: Oct 2005
Location: DEN now - ATL and ILM in my heart
Programs: Not enough to count anymore
Posts: 451
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Hands down Free Wireless!!! This is one of my biggest complaints of the CRC.
Feb 9, 2007, 4:33 pm
#7
Join Date: Dec 2004
Location: Ireland, UnderH20, AUA, Brooklyn
Programs: Delta Charter KM, DM180, RW, DM, SC, SkyBonus; HH Diamond, IHG Plt Amb, Global Ent, TWIC
Posts: 2,191
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Free - I can get all the technical support from my 12 year old daughter
Feb 9, 2007, 4:43 pm
#8
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
Feb 9, 2007, 4:59 pm
#10
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
Free just like in CO and NW clubs is the way to go. As others have said, I've never seen anybody needing technical support.
Feb 9, 2007, 5:00 pm
#11
Join Date: Jul 2004
Posts: 44
Free for sure. Considering whether the CRC is worth it when it expires in a few weeks, free wireless would go a long way to justfy the cost.
Feb 9, 2007, 5:01 pm
#12
Join Date: Oct 2006
Location: NOLA
Programs: DL PM and some other junk I hardly use...
Posts: 66
free wireless
edit: i obviously got my threads confused
edit: i obviously got my threads confused
Last edited by haywiresf; Feb 9, 2007 at 5:14 pm
Feb 9, 2007, 5:03 pm
#14
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS MVP75K, AA PlatPro, UA Premier, Disney AP
Posts: 14,497
Free wireless all the way. Never have had a problem connecting to wi-fi at an airport.
Feb 9, 2007, 5:09 pm
#15
In memoriam
Join Date: May 2005
Location: DAL
Programs: SWA A list preferred and CP, Hilton Lifetime Diamond, Hertz President's club
Posts: 9,803
Thank you mods
THANK YOU to whichever mod did the work to break this out to its own thread, much appreciated
PS would setting this up as a poll make Frank's life easier than having to count all these posts (although the results seem VERY obvious at this point *smile*)
PS would setting this up as a poll make Frank's life easier than having to count all these posts (although the results seem VERY obvious at this point *smile*)
Last edited by Lehava; Feb 9, 2007 at 5:42 pm
