DL paid ground transfer experience JFK to LGA?
Jun 30, 2010, 2:41 pm
#1
Original Poster
Join Date: Nov 2000
Location: Cincinnati, OH
Posts: 60
DL paid ground transfer experience JFK to LGA?
I was reading Delta's international contract of carriage and was surprised to see they have a couple of exceptions to provide ground transportation if you have a paid international ticket and have to transit between airports with a layover <6 hours. I've got such an itinerary coming up and wondered if anyone has experienced Delta paying / arranging this and how it worked?
RULE 30 GROUND TRANSFER SERVICE
A)
GENERAL
Except as otherwise specified below, Delta does not operate or provide ground transfer service between airports or between airports and city centers. Any such service is performed by independent operators who are not and shall not be deemed to be agents or servants of Delta. Although Delta may assist you in making arrangements for such ground transfer service, you agree that Delta is not liable for any act or omission of any such independent operator. If we issue you a voucher to cover the cost of services provided by any such independent contractor and you decide not to use the services, the voucher for such services will have not refund value.
EXCEPTIONS:
Except for passengers traveling on free tickets, Delta will provide ground transfer services at no additional charge in the following circumstances:
1). Transatlantic/Transpacific/Mexico/Caribbean Flights -- New York area airports Delta or Delta Connection passengers making connections between LaGuardia Airport (LGA) or Newark International Airport (EWR) and John F. Kennedy International Airport (JFK) to or from Delta transatlantic flights will be provided ground transportation between JFK airport and LGA/EWR airports at no additional charge, if the passenger's connecting flight is scheduled to depart no more than 6 hours after the scheduled arrival of the passenger's flight at LGA/EWR/JFK airports.
2) Transatlantic Flights – London and Paris area airports
Ground transfer service between the two London area airports Heathrow (LHR) and Gatwick (LGW) and the two Paris area airports Charles de Gaulle (CDG) and Orly (ORY) is included in the fare and will be provided without additional charge for Delta passengers making connections to or from Delta transatlantic flights.
A)
GENERAL
Except as otherwise specified below, Delta does not operate or provide ground transfer service between airports or between airports and city centers. Any such service is performed by independent operators who are not and shall not be deemed to be agents or servants of Delta. Although Delta may assist you in making arrangements for such ground transfer service, you agree that Delta is not liable for any act or omission of any such independent operator. If we issue you a voucher to cover the cost of services provided by any such independent contractor and you decide not to use the services, the voucher for such services will have not refund value.
EXCEPTIONS:
Except for passengers traveling on free tickets, Delta will provide ground transfer services at no additional charge in the following circumstances:
1). Transatlantic/Transpacific/Mexico/Caribbean Flights -- New York area airports Delta or Delta Connection passengers making connections between LaGuardia Airport (LGA) or Newark International Airport (EWR) and John F. Kennedy International Airport (JFK) to or from Delta transatlantic flights will be provided ground transportation between JFK airport and LGA/EWR airports at no additional charge, if the passenger's connecting flight is scheduled to depart no more than 6 hours after the scheduled arrival of the passenger's flight at LGA/EWR/JFK airports.
2) Transatlantic Flights – London and Paris area airports
Ground transfer service between the two London area airports Heathrow (LHR) and Gatwick (LGW) and the two Paris area airports Charles de Gaulle (CDG) and Orly (ORY) is included in the fare and will be provided without additional charge for Delta passengers making connections to or from Delta transatlantic flights.
Jun 30, 2010, 3:12 pm
#2
Join Date: Jun 2002
Location: NY Metro
Programs: DL DM
Posts: 2,881
I have never heard of this. Once DL did pay for a towncar to take me from LGA to JFK when I VDBed off BOS-JFK and took BOS-LGA (had a later connection to FRA.) They printed a voucher off at the LGA baggage office that I gave to the driver as payment. It had a face value of $68, not sure if that is what DL actually pays the car service though.
Jun 30, 2010, 8:03 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
very interesting find by the OP. ^
I'm curious of anyone has actually used that, let alone anyone at DL's NYC operations would give you a voucher for transit to another airport if you met the conditions stated.
I'm curious of anyone has actually used that, let alone anyone at DL's NYC operations would give you a voucher for transit to another airport if you met the conditions stated.
Jul 3, 2010, 8:00 am
#4
Original Poster
Join Date: Nov 2000
Location: Cincinnati, OH
Posts: 60
The first response I received from Delta via email incorrectly quoted Delta's domestic Rule 30 and said I would be responsible for transportation. The follow up response indicated they would take care of it.
Thank you for contacting us.
You may go to the baggage service office at JFK and they will help you with ground transportation to LGA.
Delta Provided Ground Transfer Service Between NYC Airports
See International Rule 30 for Delta's guidelines regarding complimentary ground transfer service between JFK -and- LGA / EWR.
Eligible passengers must go to the baggage service office for assistance with transpiration arrangements.
You may go to the baggage service office at JFK and they will help you with ground transportation to LGA.
Delta Provided Ground Transfer Service Between NYC Airports
See International Rule 30 for Delta's guidelines regarding complimentary ground transfer service between JFK -and- LGA / EWR.
Eligible passengers must go to the baggage service office for assistance with transpiration arrangements.
Jul 3, 2010, 9:04 am
#5
Join Date: Mar 2003
Location: TUL
Programs: AA Plat, DL FO/1MM, UA Silver, Marriott Titanium, National Exec Elite
Posts: 2,102
Jul 4, 2010, 2:19 am
#6
Join Date: Apr 2010
Posts: 128
Great find. This is not well advertised and DL should take some heat for this.
Delta.com should flag this situation and give details during the booking process.
I also believe the < 6 hour rule should be waived if there is NO OTHER connection that could have been booked.
Delta.com should flag this situation and give details during the booking process.
I also believe the < 6 hour rule should be waived if there is NO OTHER connection that could have been booked.
Jul 4, 2010, 6:41 am
#7
Join Date: Dec 2009
Location: PWM/BOS/MHT
Programs: DL Platinum 1MM, HH Diamond, Bonvoy Gold
Posts: 252
In April when DL moved their flights from JFK-PWM to LGA-PWM and I was coming from MAD they most definitely covered my ground transportation from JFK to LGA. I picked up the voucher at the DL counter right after the Int'l baggage claim. DL will even call the taxi service they have a contract with. DL was top notch in taking care of this for me otherwise I was looking at a 6 hour layover if I had flown back to ATL.
Jul 4, 2010, 8:24 am
#8
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Great find. This is not well advertised and DL should take some heat for this.
Delta.com should flag this situation and give details during the booking process.
I also believe the < 6 hour rule should be waived if there is NO OTHER connection that could have been booked.
Delta.com should flag this situation and give details during the booking process.
I also believe the < 6 hour rule should be waived if there is NO OTHER connection that could have been booked.
Feb 20, 2011, 6:55 pm
#9
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
It is also in the domestic contract of carriage when a flight is part of an international itinerary. Has anyone ever gotten pushback from an agent at LGA or JFK when asking for this?
RULE 150: APPLICATION OF FARES
A)
Where a local or joint fare is specifically published via the desired routing from point of origin to point of destination, such fare is applicable over such route.
Delta Domestic General Rules Tariff Page 24 of 51
B)
Unless otherwise provided, flights designated by class(es) of service (for example "First Class," "Coach," or by other classes), type of aircraft (jet or propeller) and flight departure or arrival time, as specified in connection with the application of fares, refer to flights bearing such designations and schedules, flight departure or arrival times, as set forth in the carrier's Official General Schedule.
C)
Fares and charges apply only to air transportation between the airports and/or heliports through which the cities named in connection with such fares and charges are served by the carrier or carriers by whom, or on whose behalf, such fares and charges are published. Ground transportation other than that specified below will be arranged by the passenger at his/her own expense.
EXCEPTION: Passengers making connection at LGA/EWR/JFK airports to/from international flights scheduled to depart no more than 6 hours after the scheduled arrival of the passenger's flight at LGA/EWR/JFK airports will be provided ground transportation between above mentioned airports under the following conditions:
1)
Such ground transportation will be provided without charge by independent contractors in the business of providing such ground transportation, upon request of the passenger.
2)
Where ticket coupons have been issued to cover the services of such contractors, and when such services have not been used, the coupons will have no refund value.
3)
Such independent contractors are not agents or servants of any carrier, and Delta does not assume responsibility for the ground transportation of
RULE 150: APPLICATION OF FARES
A)
Where a local or joint fare is specifically published via the desired routing from point of origin to point of destination, such fare is applicable over such route.
Delta Domestic General Rules Tariff Page 24 of 51
B)
Unless otherwise provided, flights designated by class(es) of service (for example "First Class," "Coach," or by other classes), type of aircraft (jet or propeller) and flight departure or arrival time, as specified in connection with the application of fares, refer to flights bearing such designations and schedules, flight departure or arrival times, as set forth in the carrier's Official General Schedule.
C)
Fares and charges apply only to air transportation between the airports and/or heliports through which the cities named in connection with such fares and charges are served by the carrier or carriers by whom, or on whose behalf, such fares and charges are published. Ground transportation other than that specified below will be arranged by the passenger at his/her own expense.
EXCEPTION: Passengers making connection at LGA/EWR/JFK airports to/from international flights scheduled to depart no more than 6 hours after the scheduled arrival of the passenger's flight at LGA/EWR/JFK airports will be provided ground transportation between above mentioned airports under the following conditions:
1)
Such ground transportation will be provided without charge by independent contractors in the business of providing such ground transportation, upon request of the passenger.
2)
Where ticket coupons have been issued to cover the services of such contractors, and when such services have not been used, the coupons will have no refund value.
3)
Such independent contractors are not agents or servants of any carrier, and Delta does not assume responsibility for the ground transportation of
Feb 21, 2011, 12:38 am
#10
Join Date: Jan 2003
Location: Fairfield County, CT USA
Programs: AA PLT+2MM / DL DM+1MM / A3 *G / Fairmont LT Plat / Ritz Gold / SPG Gold
Posts: 4,077
Take a cab. Get a receipt. Print out the language you cited and mail it in to DL asking for a check.
I've done this on irrops (which is a different situation), but never had a problem getting a check from them quickly.
I would not spend a lot of time (any?) with JFK ground staff trying to figure this out.
I've done this on irrops (which is a different situation), but never had a problem getting a check from them quickly.
I would not spend a lot of time (any?) with JFK ground staff trying to figure this out.
Feb 21, 2011, 12:53 am
#11
Join Date: Jun 2005
Posts: 478
Take a cab. Get a receipt. Print out the language you cited and mail it in to DL asking for a check.
I've done this on irrops (which is a different situation), but never had a problem getting a check from them quickly.
I would not spend a lot of time (any?) with JFK ground staff trying to figure this out.
I've done this on irrops (which is a different situation), but never had a problem getting a check from them quickly.
I would not spend a lot of time (any?) with JFK ground staff trying to figure this out.
Dec 3, 2011, 6:33 pm
#12
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Sorry to bump this thread - but I am looking at booking a LGA/JFK itinerary. Has anyone had recent experience doing this? I am looking at a 4 hour connection. Is that enough time arriving LGA at 7:00pm on Friday (in January) and departing JFK at 11:30pm?
Dec 3, 2011, 8:16 pm
#13
Join Date: Sep 2011
Programs: DL GM; AA; UA; BA
Posts: 82
Regardless of who pays, that is plenty of time. I've done it with about 2 1/2 hours between flights toting my luggage from airport to airport by taxi.
Dec 3, 2011, 8:30 pm
#14
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Dec 3, 2011, 10:16 pm
#15
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
I would be concerned Bout the requirement to see the baggage service office. While it is near baggage claim as one follows exit signs for arriving passengers, there can be very long lines, especially when there have been IROPs.