Response time for customer service email?

 
Old Sep 20, 09, 7:03 pm
  #1  
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Response time for customer service email?

I sent a complaint via delta.com about 3 weeks ago and haven't heard anything back. Is this typical? Should I send in my issue via postal mail?
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Old Sep 20, 09, 7:07 pm
  #2  
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3 weeks is not typical. Send it again, the response should come within 48 hours. Which would still be faster than postal mail.
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Old Sep 20, 09, 7:09 pm
  #3  
 
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Originally Posted by uthornsgo View Post
I sent a complaint via delta.com about 3 weeks ago and haven't heard anything back. Is this typical? Should I send in my issue via postal mail?
I usually get a canned response back in 1-2 days.
If it is serious send a certifed letter to the CEO
(or pick someone else) and also say you never got a response to your contact DL email.

Delta Airlines
Executive Offices
Mr. Richard Anderson
1030 Delta Blvd.
Atlanta GA 30354-1989
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