Response time for customer service email?
Sep 20, 2009, 7:03 pm
#1
Original Poster
Join Date: Feb 2002
Location: Austin, TX
Posts: 693
Response time for customer service email?
I sent a complaint via delta.com about 3 weeks ago and haven't heard anything back. Is this typical? Should I send in my issue via postal mail?
Sep 20, 2009, 7:07 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
3 weeks is not typical. Send it again, the response should come within 48 hours. Which would still be faster than postal mail.
Sep 20, 2009, 7:09 pm
#3
Join Date: Apr 2004
Posts: 5,630
If it is serious send a certifed letter to the CEO
(or pick someone else) and also say you never got a response to your contact DL email.
Delta Airlines
Executive Offices
Mr. Richard Anderson
1030 Delta Blvd.
Atlanta GA 30354-1989