Delta Sky Clubs--New Rules?

 
Old Sep 15, 09, 5:40 am
  #1  
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Delta Sky Clubs--New Rules?

I have been a PP member for two years through a credit card and loved the benefit. Now, with Delta/NW not honoring PP, I first got an AmEx Plat. card that allowed the same benefit, but canceled it b/c you have to be flying on DL or NW on the same day to enter. So, I became a Club member a month ago (yeah, paying DL $500), but when the card arrived on Friday, the enclosed letter had the same restriction--you must present a same-day Delta/NW boarding pass. That's not what the online info. says (even now) or what the SkyMiles rep. said when I called--he said that "you don't have to be flying with us to enter, so I wouldn't worry about it." But, I'm an attorney, so I can read the letter--it's pretty clear--and if I'm going to fight for a refund, I want to start now. The main concern is that Delta is changing its rule to require a same-day boarding pass on either Delta or NW, and has yet to update its online requirements. Any thoughts?
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Old Sep 15, 09, 5:49 am
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From what I have seen in other posts, you have to be flying, it doesn't have to be Delta or NW.

I use my WorldClub card and have never been asked for my boarding pass, I guess this is a new policy, What a pain.
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Old Sep 15, 09, 6:04 am
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Originally Posted by GaryDD View Post
From what I have seen in other posts, you have to be flying, it doesn't have to be Delta or NW.

I use my WorldClub card and have never been asked for my boarding pass, I guess this is a new policy, What a pain.
Officially, you can enter a SC with just the WC + ID. They have started hassling you for the boarding pass, and it's posted (apparently) online, though I got a TTU indicating it is not required.

However you DO need to show same day flight on DL/NW with AMEX entry credentials.
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Old Sep 15, 09, 6:11 am
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If you look in the NW forum, there is a thread about this. The current Skymiles representative investigated and found that the wording on the letter was inaccurate. Officially you have to be flying *somewhere* to get access. In reality, I don't know how much this is enforced, especially in the ex-Worldclubs.

Here is the thread:

http://www.flyertalk.com/forum/north...quirement.html
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Old Sep 15, 09, 6:25 am
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Originally Posted by humanoid94 View Post
If you look in the NW forum, there is a thread about this. The current Skymiles representative investigated and found that the wording on the letter was inaccurate. Officially you have to be flying *somewhere* to get access. In reality, I don't know how much this is enforced, especially in the ex-Worldclubs.
Considering most DSC's are behind security and DL rarely if ever gives gate passes for lounge access, the "Members can only use the Club in conjunction with same-day ticketed air travel but such travel may be on any airline" rule seems to be easily enforced.

OP, it is probably a mistake as I recently traveled on UA and used my card to gain access.
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Old Sep 15, 09, 6:29 am
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Originally Posted by humanoid94 View Post
Officially you have to be flying *somewhere* to get access. In reality, I don't know how much this is enforced, especially in the ex-Worldclubs.
Unless you have a good reason to get beyond security like for example escorting someone, chances are you'd have a boarding pass anyway. We rely on the boarding pass because it has our skyclub membership noted. I've entered with boarding passes from other airlines and been granted access by showing my membership card.
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Old Sep 15, 09, 6:43 am
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Laat week I was asked for a boarding pass in PHL, and the agent accepted my US BP without hesitation.
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Old Sep 15, 09, 6:45 am
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I often enter with just my skyclub card and ID. I have 1 time been asked for a boarding pass. And I enter before, after and between flights.
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Old Sep 15, 09, 7:26 am
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I prefer the now-reopened HNL SkyClub to the AA/QP club by gate 26.

I've been asked for a boarding pass or what flight I'm on. I've never been refused entry, even if using this club as an arrivals lounge after an AA flight. I'm a SkyClub member.

I've also used other SkyClubs when traveling on other carriers. No issues at all.
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Old Sep 15, 09, 8:09 am
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Originally Posted by Innovative Training View Post
But, I'm an attorney, so I can read the letter--it's pretty clear--and if I'm going to fight for a refund, I want to start now. The main concern is that Delta is changing its rule to require a same-day boarding pass on either Delta or NW, and has yet to update its online requirements. Any thoughts?
My thought is the language permits an agent to enforce the rule when the club is full.

Agents grant access to those traveling on a competitor's BP at their discretion.

In March, I was denied entry at the E Concourse SkyClub (ATL) using an FL BP.
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Old Sep 15, 09, 8:18 am
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Originally Posted by Spiff View Post
I prefer the now-reopened HNL SkyClub to the AA/QP club by gate 26.
Oh, so the old WC closed and they reopened at the old CRC location?

Thank you,
David
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Old Sep 15, 09, 8:45 am
  #12  
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Originally Posted by GaryDD View Post
From what I have seen in other posts, you have to be flying, it doesn't have to be Delta or NW.
You need a "boarding pass" - doesn't say anything about flying
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Old Sep 15, 09, 8:55 am
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Originally Posted by DiverDave View Post
Oh, so the old WC closed and they reopened at the old CRC location?

Thank you,
David
Yes. However, they did not have a liquor license in August, so I had a cocktail in the Presidents Club. Hopefully, the booze situation will be resolved soon; I'd hate to have to schlep to the Qantas Pub for a free beer/wine.

It might be better just to enjoy the guava juice in the SkyClub at that rate.
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Old Sep 15, 09, 9:58 am
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Originally Posted by LegalTender View Post
My thought is the language permits an agent to enforce the rule when the club is full.

Agents grant access to those traveling on a competitor's BP at their discretion.

In March, I was denied entry at the E Concourse SkyClub (ATL) using an FL BP.
The ATL E SC tends to be the most restrictive because of the amount of international flights, so I wouldn't be surprized there.

As to the boarding pass rule, many years ago it came into being becuase of "abuses" by members. In CVG, local members went there for a major football game, long before security was such an issue. Caused all sorts of noise in the system.
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Old Sep 15, 09, 10:19 am
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Originally Posted by DL Platinum View Post
The ATL E SC tends to be the most restrictive because of the amount of international flights, so I wouldn't be surprized there.

As to the boarding pass rule, many years ago it came into being becuase of "abuses" by members. In CVG, local members went there for a major football game, long before security was such an issue. Caused all sorts of noise in the system.
With agents turning 'on' and 'off' policy, the potential for mishandling, mismanagement, misuse, and other malevolence and maltreatment is mammoth.
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