Non-working IFE in BizE
Sep 14, 2009, 12:36 pm
#1
Original Poster
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA ExpMM, DL 2MM, IHG Spire/RA
Posts: 1,986
Non-working IFE in BizE
Hi All,
Just thought I'd give a recent point of reference.
Flew LHR-JFK on Saturday in BizE (I fare) on the 764 with the new lie flats. Great seats BTW, I will ove it if DL retrofits all their 767s with these seats in BE).
The Panasonic IFE system failed as it so often seems to do. The FAs rebooted the system 3 times to no avail. Only the moving map and the canned radio stations came through, none of the on-demand movies or CDs.
I have not sent in a complaint about the non-working IFE.
I received a letter (not e-mail) already today with a $500.00 Delta e-credit.
Just thought I'd give a recent point of reference.
Flew LHR-JFK on Saturday in BizE (I fare) on the 764 with the new lie flats. Great seats BTW, I will ove it if DL retrofits all their 767s with these seats in BE).
The Panasonic IFE system failed as it so often seems to do. The FAs rebooted the system 3 times to no avail. Only the moving map and the canned radio stations came through, none of the on-demand movies or CDs.
I have not sent in a complaint about the non-working IFE.
I received a letter (not e-mail) already today with a $500.00 Delta e-credit.
Sep 14, 2009, 12:43 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
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$500.00? That's great compensation. Was there a DL mechanic onboard to deal with these issues?
Sep 14, 2009, 12:59 pm
#3
Join Date: Sep 2002
Location: Panama City Beach, FL
Programs: DL PM MM
Posts: 910
Count yourself very lucky. I received $100 credit on a flight from DXB-ATL in BE. They announced the IFE wasn't working before we even left the gate.
Sep 14, 2009, 6:49 pm
#4
Original Poster
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA ExpMM, DL 2MM, IHG Spire/RA
Posts: 1,986
Sep 14, 2009, 7:51 pm
#5
Join Date: Jun 2009
Location: Los Angeles
Programs: DL Silver, AA, VX, VS, UA
Posts: 198
That's good compensation. I only received $100 DL credit when the AVOD was inoperable on my LAX-SYD flight. 15 hours with nothing but the ad-loop to stare at. Granted I was in Econ.
Sep 14, 2009, 8:29 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
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Probably relative to the price paid. An upgraded BE customer and a Y customer probably get one amount and someone who pays full or discounted Biz gets more and rightfully so.
Sep 14, 2009, 8:35 pm
#7
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
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Posts: 5,220
That is one possibility; another is that the OP is almost a 2MM. Curious if that would make a difference in this case.
Sep 14, 2009, 8:44 pm
#8
Join Date: Jul 2008
Location: SFO
Programs: AA
Posts: 190
They normaly have a mechanic onboard every intl flight?!?
Sep 14, 2009, 8:50 pm
#9
FlyerTalk Evangelist
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No, the 764s have had mechanics on every flight to deal with issues with the new BE seats. There was a recent post about mechanics no longer flying so I was wondering if they actually stopped or if DL continued as there are still problem with the seats.
Sep 14, 2009, 8:50 pm
#10
Join Date: Sep 2009
Location: PNS
Programs: DL PM, Marriott Plat, HHonors Gold
Posts: 9
Sep 14, 2009, 10:22 pm
#11
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,784
The IFE systems have probably cost Delta and other airlines way more than they ever planned. The person who made the decision to install these crappy systems should be the one to fix the damn things.
Sep 15, 2009, 12:01 am
#12
Join Date: Apr 2007
Posts: 1,397
The frequency with which these IFE systems have technical problems makes me hope better suppliers were chosen to supply the more critical systems on the plane.
Sep 15, 2009, 12:20 am
#13
Join Date: Sep 2008
Location: DEN
Programs: UA Gold, HH Diamond, Nat'l Exec
Posts: 643
.. +1
Sep 15, 2009, 7:34 am
#14
Join Date: Jul 2007
Posts: 107
Dang, I flew Biz E from GRU to ATL, only seat in Biz E that didn't have the IFE working, FA gave me a bottle of wine.
Sep 15, 2009, 8:20 am
#15
Join Date: Aug 2002
Location: Los Angeles
Posts: 4,677
Wow $500 is pretty decent for a non-working IFE on a 6-7 hr flight. The poor guy who got food poisoning only received $150 or some such amount.