Non-working IFE in BizE

 
Old Sep 14, 09, 12:36 pm
  #1  
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Non-working IFE in BizE

Hi All,

Just thought I'd give a recent point of reference.

Flew LHR-JFK on Saturday in BizE (I fare) on the 764 with the new lie flats. Great seats BTW, I will ove it if DL retrofits all their 767s with these seats in BE).

The Panasonic IFE system failed as it so often seems to do. The FAs rebooted the system 3 times to no avail. Only the moving map and the canned radio stations came through, none of the on-demand movies or CDs.

I have not sent in a complaint about the non-working IFE.

I received a letter (not e-mail) already today with a $500.00 Delta e-credit.
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Old Sep 14, 09, 12:43 pm
  #2  
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$500.00? That's great compensation. Was there a DL mechanic onboard to deal with these issues?
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Old Sep 14, 09, 12:59 pm
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Count yourself very lucky. I received $100 credit on a flight from DXB-ATL in BE. They announced the IFE wasn't working before we even left the gate.
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Old Sep 14, 09, 6:49 pm
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Originally Posted by AndyTLe View Post
$500.00? That's great compensation. Was there a DL mechanic onboard to deal with these issues?
No mechanic on the flight. The FA said that there normally was one, but....maybe because it was a Saturday flight.
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Old Sep 14, 09, 7:51 pm
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That's good compensation. I only received $100 DL credit when the AVOD was inoperable on my LAX-SYD flight. 15 hours with nothing but the ad-loop to stare at. Granted I was in Econ.
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Old Sep 14, 09, 8:29 pm
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Originally Posted by Culrain View Post
That's good compensation. I only received $100 DL credit when the AVOD was inoperable on my LAX-SYD flight. 15 hours with nothing but the ad-loop to stare at. Granted I was in Econ.
Probably relative to the price paid. An upgraded BE customer and a Y customer probably get one amount and someone who pays full or discounted Biz gets more and rightfully so.
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Old Sep 14, 09, 8:35 pm
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Originally Posted by avidflyer View Post
Probably relative to the price paid. An upgraded BE customer and a Y customer probably get one amount and someone who pays full or discounted Biz gets more and rightfully so.
That is one possibility; another is that the OP is almost a 2MM. Curious if that would make a difference in this case.
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Old Sep 14, 09, 8:44 pm
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They normaly have a mechanic onboard every intl flight?!?
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Old Sep 14, 09, 8:50 pm
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Originally Posted by ngalliance View Post
They normaly have a mechanic onboard every intl flight?!?
No, the 764s have had mechanics on every flight to deal with issues with the new BE seats. There was a recent post about mechanics no longer flying so I was wondering if they actually stopped or if DL continued as there are still problem with the seats.
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Old Sep 14, 09, 8:50 pm
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Originally Posted by PMMMDL View Post
No mechanic on the flight. The FA said that there normally was one, but....maybe because it was a Saturday flight.
ngalliance beat me to it.

Last edited by agtmichaelscarn; Sep 14, 09 at 8:52 pm Reason: duplicate post
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Old Sep 14, 09, 10:22 pm
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The IFE systems have probably cost Delta and other airlines way more than they ever planned. The person who made the decision to install these crappy systems should be the one to fix the damn things.
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Old Sep 15, 09, 12:01 am
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The frequency with which these IFE systems have technical problems makes me hope better suppliers were chosen to supply the more critical systems on the plane.
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Old Sep 15, 09, 12:20 am
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Originally Posted by nfg05 View Post
The frequency with which these IFE systems have technical problems makes me hope better suppliers were chosen to supply the more critical systems on the plane.
Haha.. +1
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Old Sep 15, 09, 7:34 am
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Dang, I flew Biz E from GRU to ATL, only seat in Biz E that didn't have the IFE working, FA gave me a bottle of wine.
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Old Sep 15, 09, 8:20 am
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Wow $500 is pretty decent for a non-working IFE on a 6-7 hr flight. The poor guy who got food poisoning only received $150 or some such amount.
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