Lost luggage
Sep 9, 2009, 9:09 am
#1
Original Poster
Join Date: Jul 2004
Posts: 2,548
Lost luggage
I am not sure which forum to post this, so Mod, please move if neccessary.
Yesterday I took SQ12 from SIN to LAX connecting with DL708 LAX-JFK. After clearing customs, I dropped off my already tagged luggage at the interlining luggage service just outside of customs. It was not a specifially DL drop off bag counter, but I assumed a general interlining service for all intl international airlines connecting to domestic flight. There was about a 2 hr transit time.
Well, my luggage did not turn up at JFK. DL agent read a note that they never received it. I called SQ and it is tracing the lugage now.
I am already preparing for the worst. IF my luggage is indeed lost, who is responsible for reimbursement? SQ? DL?
I am frustated.
Yesterday I took SQ12 from SIN to LAX connecting with DL708 LAX-JFK. After clearing customs, I dropped off my already tagged luggage at the interlining luggage service just outside of customs. It was not a specifially DL drop off bag counter, but I assumed a general interlining service for all intl international airlines connecting to domestic flight. There was about a 2 hr transit time.
Well, my luggage did not turn up at JFK. DL agent read a note that they never received it. I called SQ and it is tracing the lugage now.
I am already preparing for the worst. IF my luggage is indeed lost, who is responsible for reimbursement? SQ? DL?
I am frustated.
Sep 9, 2009, 9:46 am
#2
Join Date: Apr 2006
Posts: 1,572
Per IATA rules, it's the terminating carrier, so in this case it'd be Delta.
Sep 9, 2009, 12:24 pm
#3
Join Date: Sep 2008
Location: NYC
Programs: DL PM, UA PE
Posts: 373
Just a bit off topic, I purchased two separate tickets, two separate itineraries for a trip in December. First leg is JFK-LHR on DL in business, and the second leg is LHR-ZRH on LX (Swiss) in coach. The connection time is 1.5 hours. I have confirmed with both DL and LX that I can interline the bag when I check in for the first leg at JFK. My question is that if my bags do not show up in ZRH due to a tight connection, or the bags not making it onto the DL flight, who is responsible? I don't want my bags to spend the vacation in Heathrow because each carrier blames the other.
I wouldn't worry too much except my connection time was cut but half an hour due to schedule changes after the ticket purchase.
Thanks for the input.
I wouldn't worry too much except my connection time was cut but half an hour due to schedule changes after the ticket purchase.
Thanks for the input.
Sep 9, 2009, 12:43 pm
#5
Join Date: Jun 2009
Location: CMH/CVG
Programs: DL
Posts: 484
Just a bit off topic, I purchased two separate tickets, two separate itineraries for a trip in December. First leg is JFK-LHR on DL in business, and the second leg is LHR-ZRH on LX (Swiss) in coach. The connection time is 1.5 hours. I have confirmed with both DL and LX that I can interline the bag when I check in for the first leg at JFK. My question is that if my bags do not show up in ZRH due to a tight connection, or the bags not making it onto the DL flight, who is responsible? I don't want my bags to spend the vacation in Heathrow because each carrier blames the other.
I wouldn't worry too much except my connection time was cut but half an hour due to schedule changes after the ticket purchase.
Thanks for the input.
I wouldn't worry too much except my connection time was cut but half an hour due to schedule changes after the ticket purchase.
Thanks for the input.
Sep 9, 2009, 12:46 pm
#6
Join Date: Sep 2008
Location: NYC
Programs: DL PM, UA PE
Posts: 373
That's what I'm afraid of. I don't want the bags falling into limbo and end up being stuck in Heathrow for 10 days.
Sep 9, 2009, 12:52 pm
#7
Join Date: Apr 2003
Location: Southwest CT
Programs: DL Diamond and Million Miler, Marriott Titanium Elite, Hertz Pres Circle
Posts: 7,618
I am not sure which forum to post this, so Mod, please move if neccessary.
Yesterday I took SQ12 from SIN to LAX connecting with DL708 LAX-JFK. After clearing customs, I dropped off my already tagged luggage at the interlining luggage service just outside of customs. It was not a specifially DL drop off bag counter, but I assumed a general interlining service for all intl international airlines connecting to domestic flight. There was about a 2 hr transit time.
Well, my luggage did not turn up at JFK. DL agent read a note that they never received it. I called SQ and it is tracing the lugage now.
I am already preparing for the worst. IF my luggage is indeed lost, who is responsible for reimbursement? SQ? DL?
I am frustated.
Yesterday I took SQ12 from SIN to LAX connecting with DL708 LAX-JFK. After clearing customs, I dropped off my already tagged luggage at the interlining luggage service just outside of customs. It was not a specifially DL drop off bag counter, but I assumed a general interlining service for all intl international airlines connecting to domestic flight. There was about a 2 hr transit time.
Well, my luggage did not turn up at JFK. DL agent read a note that they never received it. I called SQ and it is tracing the lugage now.
I am already preparing for the worst. IF my luggage is indeed lost, who is responsible for reimbursement? SQ? DL?
I am frustated.
Sep 9, 2009, 12:56 pm
#8
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
G'Luck getting your stuff back.
Sep 9, 2009, 5:50 pm
#9
Original Poster
Join Date: Jul 2004
Posts: 2,548
I personally handed the luggage to the guy working there. Up until now, no news yet :-(