- - Compliments to Delta
(https://www.flyertalk.com/forum/delta-skymiles-pre-worldperks-merger/982683-compliments-delta.html)
StewieD
Aug 6, 2009 3:26 pm
Compliments to Delta
In the past months I had some weird travel situations and I would like to compliment Delta for being so flexible.
I just sat down in the airplane seat when my girl called with an urgent issue. I talked to her for a few minutes, got off the plane, got a rental car and rushed to her. Called Delta while I saw the plane take off at JFK and they changed my award ticket, for free, to a later date
I had issues rebooking my award ticket - got a very friendly guy on the phone who did his best and routed me through Paris to Amsterdam on a few hours notice, on what appeared to be a far overbooked AF flight.
I bought a M class ticket - no Z availability - Delta refunded the whole ticket the day after, day of flight, and rebooked a cheaper fare for the coach seats. No cancelation fees charged.
After flying with KLM and AF, I now appreciate Delta more and more. Their service on the airport and in flight is superior.
Thank you Delta! :)
DMIrishFlyer
Aug 6, 2009 3:50 pm
Originally Posted by StewieD
(Post 12186262)
In the past months I had some weird travel situations and I would like to compliment Delta for being so flexible.
I just sat down in the airplane seat when my girl called with an urgent issue. I talked to her for a few minutes, got off the plane, got a rental car and rushed to her. Called Delta while I saw the plane take off at JFK and they changed my award ticket, for free, to a later date
I had issues rebooking my award ticket - got a very friendly guy on the phone who did his best and routed me through Paris to Amsterdam on a few hours notice, on what appeared to be a far overbooked AF flight.
I bought a M class ticket - no Z availability - Delta refunded the whole ticket the day after, day of flight, and rebooked a cheaper fare for the coach seats. No cancelation fees charged.
After flying with KLM and AF, I now appreciate Delta more and more. Their service on the airport and in flight is superior.
Thank you Delta! :)
Good to hear it.
diamondgirl57
Aug 6, 2009 9:55 pm
Originally Posted by StewieD
(Post 12186262)
In the past months I had some weird travel situations and I would like to compliment Delta for being so flexible.
<
I just sat down in the airplane seat when my girl called with an urgent issue. I talked to her for a few minutes, got off the plane, got a rental car and rushed to her. Called Delta while I saw the plane take off at JFK and they changed my award ticket, for free, to a later date
I had issues rebooking my award ticket - got a very friendly guy on the phone who did his best and routed me through Paris to Amsterdam on a few hours notice, on what appeared to be a far overbooked AF flight.
I bought a M class ticket - no Z availability - Delta refunded the whole ticket the day after, day of flight, and rebooked a cheaper fare for the coach seats. No cancelation fees charged.
After flying with KLM and AF, I now appreciate Delta more and more. Their service on the airport and in flight is superior.
