Purchase an Economy seat now and upgrade to BusinessElite for 1 mile.
Jul 9, 2009, 9:21 pm
#91
Join Date: Oct 2003
Posts: 395
Miles returned?
Has anyone who changed from a 25000 mile upgrade to a 1 mile upgrade actually received their miles back in their account yet? If so how long did it take?
Jul 11, 2009, 1:37 pm
#92
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,906
This promotion is basically nothing other than a summer promotional Business Elite fare, basically an M-UP subject to Z inventory.
I guess Delta thought the marketing angle would be better promoting it as a 1 mile upgrade than it would be simply offering an I fare at M fare levels.
Given that the Delta beancounters are world class, I have a hard time figuring out how they missed the fact that if Delta simply published the I fare at the M fare rate, people could just buy the tickets online and be done with it. As it is, people will have to tie up res agents looking for Z inventory and booking the upgrades, which is a relatively expensive use of employee time.
I guess Delta thought the marketing angle would be better promoting it as a 1 mile upgrade than it would be simply offering an I fare at M fare levels.
Given that the Delta beancounters are world class, I have a hard time figuring out how they missed the fact that if Delta simply published the I fare at the M fare rate, people could just buy the tickets online and be done with it. As it is, people will have to tie up res agents looking for Z inventory and booking the upgrades, which is a relatively expensive use of employee time.
Jul 11, 2009, 1:57 pm
#93
Join Date: May 2002
Location: Portland, OR
Programs: DL MM Plat, PC&HH Gold
Posts: 2,602
I believe you can, but it's just as easy to transfer your miles back. Takes just a few seconds.
Jul 11, 2009, 1:59 pm
#94
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
I had the option of upgrading in both directions. My outbound from LAX/ARN are NW flts. Decided to save the $$ and just upgrade ARN/LAX. (DL flts).
Jul 11, 2009, 3:33 pm
#95
Join Date: Feb 2005
Location: ATL
Posts: 637
I just called back on mine to ask about the expected reissue, and the SMS agent says my upgrade code is now "001". So apparently, no reissue was needed, they just changed the code on the existing reservation.
I guess I will find out what really happens when I get my August statement.
I guess I will find out what really happens when I get my August statement.
Looking at my SkyMiles account today, I see two new entries posted today: "Award Redemption, Certificate #XXXXXXX01 (Code D001)" and "Award Redemption, Certificate #XXXXXXX02 (Code D001)".
My intinerary and seat selections remain unchanged. It looks like I am good to go.
Jul 15, 2009, 1:53 am
#96
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,159
I have a trip to PVG coming up later this month. I had long since secured Z inventory for my M fare, but had not yet turned in my PMUs (procrastination has its privileges). I called Delta asking whether using this promotion the ticket would be reissued or just fare class recoded. The Delta agent at SMS said no reissue, and that it was too late (upgrades had to be requested by Jul 13; it was now Jul 14). No problem, I said, I'll just use a PMU. In any case, I feel an upgrade is more secure when a ticket is reissued.
8 hours later, I got a voicemail from a different Delta reservations agent to say that because my upgrade had been requested before Jul 13 (even though the original request was for a PMU), I was in fact eligible for the 1 mile upgrade promotion, and that she had gone ahead to deduct 2 miles, and reissued my ticket, as well as emailing me the new itinerary and receipt (I confirmed that ticket numbers had indeed changed).
I am very impressed. Clearly somebody took the initiative to escalate the question, and somebody higher up took the time and effort to correct the mistake of the original agent without my having to spend my time chasing and following up. Maybe they did it for me because I'm a PM. In any case, it makes me more willing to purchase M fares with DL in future. Well done Delta. Now what am I going to do with my five remaining PMUs?
I will also note that the Bizelite cabin for my flight ATL-PVG has become very full, and PVG-ATL quite full, possibly because this promotion is making more people willing and able to fly in C.
8 hours later, I got a voicemail from a different Delta reservations agent to say that because my upgrade had been requested before Jul 13 (even though the original request was for a PMU), I was in fact eligible for the 1 mile upgrade promotion, and that she had gone ahead to deduct 2 miles, and reissued my ticket, as well as emailing me the new itinerary and receipt (I confirmed that ticket numbers had indeed changed).
I am very impressed. Clearly somebody took the initiative to escalate the question, and somebody higher up took the time and effort to correct the mistake of the original agent without my having to spend my time chasing and following up. Maybe they did it for me because I'm a PM. In any case, it makes me more willing to purchase M fares with DL in future. Well done Delta. Now what am I going to do with my five remaining PMUs?
I will also note that the Bizelite cabin for my flight ATL-PVG has become very full, and PVG-ATL quite full, possibly because this promotion is making more people willing and able to fly in C.
Last edited by Buster CT1K; Jul 15, 2009 at 2:22 am
Jul 15, 2009, 10:38 am
#97
Join Date: Nov 2005
Posts: 55
Upgrade confirmed, but no miles deducted
I called last week and got my B-class fare (JFK - DKR) upgraded under the one mile upgrade promotion (one leg confirmed a couple of days ago), but the miles were not deducted. "Yet" I assume. Or should I worry that something has gone horribly wrong?
Edit - "itineraries" on delta.com shows both reservations confirmed and z-class seats selected for trip.
Edit - "itineraries" on delta.com shows both reservations confirmed and z-class seats selected for trip.
Jul 28, 2009, 10:29 pm
#98
Join Date: Jun 2003
Location: Syracuse, NY
Programs: DL Diamond 1+MM / HH Lifetime Diamond
Posts: 384
Any updates on this program.... do you think they'll offer something similar later in the fall?
Jul 29, 2009, 4:28 pm
#99
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,221
Data point:
Flight next Tuesday, miles were pulled tonight. Va bene!
Flight next Tuesday, miles were pulled tonight. Va bene!