DL Survey: Bundled Purchases

 
Old Jun 20, 09, 10:53 pm
  #1  
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DL Survey: Bundled Purchases

DL.com is running a survey on price/service bundling as part of the check-in process.

Asking specifically if you've experienced either AC or Frontier's websites, as well as thoughts on what you would or wouldn't want bundled into the ticket price at time of purchase.

Also, asked specific questions on functionality of DL.com, and several areas of preference between DL.com and NWA.com.
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Old Jun 21, 09, 7:34 am
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Originally Posted by DLGrkItalNY View Post
DL.com is running a survey on price/service bundling as part of the check-in process.

Asking specifically if you've experienced either AC or Frontier's websites, as well as thoughts on what you would or wouldn't want bundled into the ticket price at time of purchase.

Also, asked specific questions on functionality of DL.com, and several areas of preference between DL.com and NWA.com.
Good. I hope I get the survey on my next flight in a next week. I will be pleased to share my thoughts regarding dl.com vs nwa.com preference.

Thanks for the heads up!
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Old Jun 21, 09, 7:54 am
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This survey popped up for me on the delta.com main page, even before I signed in.
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Old Jun 21, 09, 8:50 am
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I take it by bundling, it's like the NW website in which they ask you during OLCI if you want to by a SkyClub pass, do FlyNow (and pay the $50 right then and there), purchase trip insurance, etc?
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Old Jun 21, 09, 10:26 am
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Originally Posted by mersk862 View Post
I take it by bundling, it's like the NW website in which they ask you during OLCI if you want to by a SkyClub pass, do FlyNow (and pay the $50 right then and there), purchase trip insurance, etc?
AC offers a lot of options during purchase, so DL could also offer options for

- pre purchase meals and drinks onboard
- priority security lane access
- Breezeway boarding

There is also an option to save $ by not earning miles on the AC site @:-)

http://www.aircanada.com/shared/en/a...faretypes.html
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Old Jun 21, 09, 12:58 pm
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Originally Posted by elitetraveler View Post
AC offers a lot of options during purchase, so DL could also offer options for

- pre purchase meals and drinks onboard
- priority security lane access
- Breezeway boarding

There is also an option to save $ by not earning miles on the AC site @:-)

http://www.aircanada.com/shared/en/a...faretypes.html
The meals/drinks option is an excellent idea and probably will cost little to nothing to execute. They had it at song, which was great if you were sitting in a back row (and odds were your preferred selection would be sold out). As for the Breezeway boarding and priority security lane access...A. they're not always executed properly, which may cause a big backlash by someone who just paid $25 extra for it, and if everyone could do it it would really defeat the whole purpose of it.
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Old Jun 22, 09, 1:25 pm
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When you go to www.frontierairlines.com you get three fare choices shown on one page. One is called Classic Plus and is unrestricted, refundable, includes two free bags, free TV, a meal or snack, and advance seat selection. The other is called Classic which includes seat assignment, free TV, two free bags, and reduced change fees. The third is called economy and provides seat assignment only at checkin (24 hours in advance online). Baggage is extra and there are change fees. Surprisingly there is not a huge difference in cost, and the Classic Plus is sometimes hundreds of dollars less than other airlines, including Southwest, and it provides services that Southwest doesn't even offer. When you move your mouse over the type of fare you get a list which details all the features included in the fare. It works perfectly. However, if you buy your tickets at online travel agencies like Orbitz, Expedia, etc, you won't get those options. They'll only display the cheapest fare and you'll have to pay extra for baggage, etc. Overall, I think it's a fairly decent way of trying to compete with both major airlines, and Southwest whose business model is so different from the others.
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