Upgrade "Not Eligible" designation on delta.com
Jun 18, 2009, 1:59 pm
#1
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Upgrade "Not Eligible" designation on delta.com
I searched for an answer to this among all the upgrade questions, but can't seem to find it...I'm a GM flying on Northwest metal this weekend from PDX-MSP...When the 3 day window hit, no upgrade...so, I check for R inventory and yes, it is available...when I go to delta.com a set up a dummy booking for the same flight, it shows the upgrade "not eligible" designation for all the PDX-MSP flights....any idea was this exactly means? When there is R inventory and I'm not on an award ticket, I thought GMs went through the EUA process like a NW Gold at the 3 hour window?
Jun 18, 2009, 2:04 pm
#2
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I searched for an answer to this among all the upgrade questions, but can't seem to find it...I'm a GM flying on Northwest metal this weekend from PD-MSP...When the 3 day window hit, no upgrade...so, I check for R inventory and yes, it is available...when I go to delta.com a set up a dummy booking for the same flight, it shows the upgrade "not eligible" designation for all the PDX-MSP flights....any idea was this exactly means? When there is R inventory and I'm not on an award ticket, I thought GMs went through the EUA process like a NW Gold at the 3 hour window?
Jun 18, 2009, 2:10 pm
#3
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It means the DL web site has a bug that is often noted here in FT. If an NW-op flight has a first class cabin and R availability, it will process the upgrade normally for eligible NW and DL elites.
Jun 18, 2009, 2:25 pm
#4
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2. Interesting because there IS R availability and the upgrade was not processed at the 3 day window...odd.
Jun 18, 2009, 2:28 pm
#5
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Log on to your itinerary on nwa.com using last name and record locator code, then make sure you're frequent flyer number is in the record. It should process automatically at the next sweep.
Jun 18, 2009, 2:54 pm
#6
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I've had issues when booking through the NWA.com portal. It recognizes my status but doesn't transfer my res to the upgrade list.
Jun 18, 2009, 7:38 pm
#7
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I think that might be what is happening in my case too because it does recognize my GM status on the nwa.com site and on the delta.com site it says "upgrade requested"...HOWEVER, I find it odd that the seat map has moved through the PM and now the GM windows without the typical filling up of seats on the seat map so it may be a bigger problem than just my individual reservation (I hope), especially since there is R space that is not being utilitzed during the "sweeps".
Jun 18, 2009, 9:52 pm
#8
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I had the exact same issue on a MSP-> PDX flight several weeks ago, except that in my case as the GM and FO windows opened the first class seats filled as I sat in coach. If your Delta record shows "Not Eligible" on Delta's website, be prepared not to be considered for an upgrade. I called Delta, who said it was NW problem, and NW, who said it was a DL problem. in the end, a NW agent noted after the fact that DL had transmitted a duplicate record to NW so I was booked twice on the same flight, and she said that the NW system won't process the UG if you have a dupe record.
Jun 18, 2009, 10:10 pm
#9
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I had the exact same issue on a MSP-> PDX flight several weeks ago, except that in my case as the GM and FO windows opened the first class seats filled as I sat in coach. If your Delta record shows "Not Eligible" on Delta's website, be prepared not to be considered for an upgrade. I called Delta, who said it was NW problem, and NW, who said it was a DL problem. in the end, a NW agent noted after the fact that DL had transmitted a duplicate record to NW so I was booked twice on the same flight, and she said that the NW system won't process the UG if you have a dupe record.
