Compensation for Delta Error
 

We had three issues with our flight last week and was wondering what/if you think I am entitled to in compensation and best way to go about getting it.

A. After our flight was delayed due to weather upon landing at our destination we waited over 25 minutes while delta changed our terminal as well as our arrival gate three times. Upon arriving at our connecting flights gate we found out the flight left 10 minutes earlier.
Would you consider that flight missed due to weather?

B. While on standby for a connecting flight we were denied boarding by the gate agent (with seats available) because at our original departure city the agents had not printed out the necessary ticket for our infant son who was traveling with us (Although we were told by the original gate agent that they had added him to the itinerary and we “were good to go” (we were traveling internationally so he needed some sort of ticket. (although no taxes needed to be paid ) we ended up having to stay over the night.
Would you consider this IDB? Due to us not having the right infant ticket because of Delta’s Error?

C. Upon landing at our final destination our luggage had not arrived we were told they would call and deliver I informed them to just deliver it without a phone call because I would not have any phone reception for the next 48 hours. They told me they noted the account as such. Our luggage was not delivered till 60 hours and only after I was able to get to a phone and call them. They told me there was no notes in the account and they could not deliver without a phone call.

What would you do? How would you handle all this?

Thank in advance for advice and help

A. No. Weather related.
B. Possibly.
C. Doubtful.

You can send a note to DL. You might get a few thousand SkyMiles for the issues as you stated, but I doubt anything more than that.

Ditto.

No on weather.

Infant tickets are your responsibility, just like visas. Delta will probably not (and shouldn't) take responsiblity for it.

The bags might get you something.

If they were given misinformation and told that they were "good to go" by a Delta gate agent, then it is 100% Delta's responsibility.

If the OP doesn't get satisfaction from Delta, he should use the links in my signature to file complaints with D.O.T.

while i don't know the rules on infant travel, if the delta agent told them they were "good to go," then i would view that as something that delta is responsible for. that's just my opinion though

Did you check the website or call rez before your day of travel? This is no form of IDB b/c proper documention to the destination for the infant was not aquired.

Why would you blame DL for weather? They are not in control of it.

Have you ever flown with an infant on DL? Didn't think to check all your tickets?

Was there anything wrong with your luggage? It arrived, didn't it?

A. Definitely Not - completely weather
B. Maybe...but you need an agent who believes you when you say you were told you were "good to go," otherwise it is your issue, as others have mentioned
C. You're entitled to whatever the current entitlement is for having a back delayed 3 days....not sure what that is, maybe a toiletry case and $20 bucks?

If you went for 2.5 days without your luggage would your reply be so complacent?

This is not IDB. IDB and the requisite compensation applies only to oversold situations, which clearly
this was not.

Do you not think that a complaint to the DOT is a bit extreme?
If you brake the situation down, the issues were weather, possible misinformation by a Delta agent and baggage.

In the end, if I do not have a visa or proper entry documentation for a certain country, I will blame myself, not the airline.

I have noticed that you are quiet insistent to have people complain to the DOT about their issues. Why is that?

+1

On the baby issue, traveling internationally with an undocumented infant is a big issue. A suggestion is next time an agent says "good to go" without a BP, ask for a printed itin with the infant noted. I had a similar issue with Lufthansa. While I was transiting through MUC, I had an issue with the agent telling me, don't worry, it's fixed. I asked them to print out an itin with the "fix" noted.
It turns out the fix had been attempted but not completed and that printout saved me lots of hassle and possibly a missed flight....

1. Weather

2. From your info, DL's error. Reimbursement and miles due.

3. DL's error, but they won't give you much because they don't have to.

Mike

Sort of. If you did not incur any expenses, then these responses are correct. If you did incur expenses (and if you were flying to or from a foreign destination, which it seems that you were), then Delta's liability would not be capped at $20, and they would have to give you as much as approx. $1200 USD per passenger, depending on your expenses. Hopefully you saved all of your receipts -- send them in to Delta so that you can get compensated.

Here's an excerpt from Delta's Web site (http://www.delta.com/legal/index.jsp):

"The applicable limits of liability for your international journey on a flight ticketed by this carrier are:

...

In the case of destruction, loss of, or damage or delay to baggage, 1,000 Special Drawing Rights per passenger ...."