How Long Does DL take to Process a Refund?
Apr 2, 2009, 9:24 am
#1
Original Poster
Join Date: Oct 2008
Posts: 1,559
How Long Does DL take to Process a Refund?
I haven't cashed in a refundable ticket on a personal credit card in several years (always on corporate card), about how long does Delta usually take to process the refund back?
I cashed in a steep refundable ticket for a personal trip recently and just curious about how long Delta usually takes.
Thanks!
I cashed in a steep refundable ticket for a personal trip recently and just curious about how long Delta usually takes.
Thanks!
Apr 2, 2009, 9:29 am
#2
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
Delta will issue refunds for eligible tickets within seven business days for domestic credit card purchases. The refund may take up to two billing cycles before it is reflected on your credit card statement. Refunds for eligible tickets purchased with cash or check will be processed within 20 business days.
Apr 2, 2009, 9:33 am
#3
Join Date: Jul 2006
Location: PHL
Posts: 877
While the official answer is "up to two billing cycles", anecdotally, I've seen it only take several days.
Apr 2, 2009, 10:06 am
#4
Join Date: Jan 2004
Location: DCA
Posts: 3,395
I've got a few trips coming up to ATL that for various reasons are fairly speculative. Is there anything I should know about booking a refundable ticket and then checking in only to no show at the airport. It is unlikely I would have an opportunity to call and cancel them before departure. If I check in but then no show, can I still use the online refund function after the fact?
Apr 2, 2009, 10:07 am
#5
Original Poster
Join Date: Oct 2008
Posts: 1,559
Thanks, the phone rep had mentioned "two billing cycles" but I was curious about the real world refund times.
Apr 2, 2009, 10:10 am
#6
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
I've got a few trips coming up to ATL that for various reasons are fairly speculative. Is there anything I should know about booking a refundable ticket and then checking in only to no show at the airport. It is unlikely I would have an opportunity to call and cancel them before departure. If I check in but then no show, can I still use the online refund function after the fact?
Apr 2, 2009, 10:12 am
#7
Join Date: Jul 2004
Location: PHX
Programs: DL GM/SC/SkyBonus, UA (xCO), AS, AA, US, FL, Hilton Gold, Best Western Gold, Choice, Wyndham
Posts: 658
Apr 2, 2009, 10:16 am
#8
Join Date: Aug 2001
Location: SEA - DL DM/2MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff
Posts: 5,649
My normal experience has been ~2 days. But I had one in December 2008 that DL was very stubborn about. They were claiming I had paper tix (I didn't) and other nonsense. Ultimately, I had to dispute the charge with AX before DL refunded it properly.
Apr 2, 2009, 10:27 am
#9
Join Date: Jul 2003
Location: Salt Lake City, UT, USA
Posts: 762
I've processed maybe 20 refunds of refundable tickets over the past 2-3 years. In every case, the transaction has posted in under 3 days. I sometimes do it over the phone and sometimes do it online at: https://www.delta.com/onlinerefunds/refundsHome.do
Either way, the refund posts under 3 days (most of the times in 2 days).
Hope this helps
Either way, the refund posts under 3 days (most of the times in 2 days).
Hope this helps
Apr 2, 2009, 2:51 pm
#10
Join Date: Jan 2004
Location: Atlanta & San Francisco
Programs: DL 2MM DM & My Wife is a DL 3MM DM
Posts: 2,784
My wife just cancelled one--and so did I. In both cases, we cancelled on Tuesday and the credit showed up on our AXP statement today--essentially two days.