Can't assign seats on delta.com
Apr 1, 2009, 12:59 pm
#1
Original Poster
Join Date: Jul 2003
Location: HSV
Programs: DL SkyMiles PM/1.2MM, UA Premier gold/1MM, Choice diamond, Marriott gold
Posts: 1,374
Can't assign seats on delta.com
I just bought two FC tickets via our corporate travel agent, r/t HSV/HNL. The reservation is ticketed (ticket numbers assigned and show on nwa.com) but no seats are assigned. The flights are operated by Delta but all have NW flight numbers. On nwa.com, as expected, I couldn't assign seats. But I can't assign them on delta.com either - all it shows is "confirm and seats "unassigned". Whaddup with that?
Apr 1, 2009, 1:26 pm
#2
Join Date: Nov 2004
Location: NYC
Programs: DL PM, Marriott G, Hilton G
Posts: 1,582
I just bought two FC tickets via our corporate travel agent, r/t HSV/HNL. The reservation is ticketed (ticket numbers assigned and show on nwa.com) but no seats are assigned. The flights are operated by Delta but all have NW flight numbers. On nwa.com, as expected, I couldn't assign seats. But I can't assign them on delta.com either - all it shows is "confirm and seats "unassigned". Whaddup with that?
a) There has been a flight schedule change. In this case, DL's web site shows that there is a schedule change (noted in red). Calling SMS and having them update your itinerary will then let you go and make seat changes.
b) NW only releases seats inside of a 90 day window for all flights and status levels. If your flight is more than 90 days out, you have to wait until you are inside this time window.
Apr 1, 2009, 1:39 pm
#3
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Join Date: Jul 2003
Location: HSV
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Posts: 1,374
Neither case applies. I just bought the tickets for travel over Memorial Day weekend. There's no schedule change noted and I'm less than 60 days out.
Apr 1, 2009, 1:59 pm
#4
Join Date: Nov 2004
Location: NYC
Programs: DL PM, Marriott G, Hilton G
Posts: 1,582
Apr 1, 2009, 2:02 pm
#5
Original Poster
Join Date: Jul 2003
Location: HSV
Programs: DL SkyMiles PM/1.2MM, UA Premier gold/1MM, Choice diamond, Marriott gold
Posts: 1,374
I will. I was able to get in and "request" seats via my corporate web site, but thus far only one (HNL/ATL) has been confirmed and shows up on delta.com. Usually when seats are assigned they show up as links that will open up the seat maps. This one seat appears but not as a link - strange.
Apr 1, 2009, 2:32 pm
#6
Original Poster
Join Date: Jul 2003
Location: HSV
Programs: DL SkyMiles PM/1.2MM, UA Premier gold/1MM, Choice diamond, Marriott gold
Posts: 1,374
I called NWA elite services and was able to get good seats. She had to call Delta since NW and DL systems don't play well together (why should they...they're only part of the SAME COMPANY). All shows correct on delta.com; nwa.com is still missing one seat. Still no links to access the seat maps though.
Apr 1, 2009, 6:00 pm
#7
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Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
Why dont purely NW reservations that have a DL SkyMiles number linked to them not show up on delta.com? Delta.com has the functionality to search for 012-ticket numbers, but neither of my all NW/KL/KQ-operated reservations will pull up with the ticket number. I thought delta.com shows all reservations with one's SM number attached?