delta live chat support
Does anyone know where to find the link to the Delta Live Chat Support on Delta's website? I know its there ...i used it yesterday...but now i cant find it!
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Wirelessly posted (Mozilla/4.0 (compatible; MSIE 4.01; Windows CE; PPC; 240x320))
It's a situational thing that only pops up when the site detects you could use it and it's available, AFAIK. |
are you kidding me? how do they "know"...thats kind of scary
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Originally Posted by mulaman984
(Post 10840731)
are you kidding me? how do they "know"...thats kind of scary
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Per the Delta web developer who posts to FT occasionally (I'm too lazy to find the thread), you can search for a flight and hit "Start Over" on the results page. This should trigger the chat popup.
Making the chat popup always accessible is on the to-do list... |
I'm not sure I would even bother. The chat is basically worthless anyway. The chat agent is not able to override online booking bugs unless you pay the $20 direct ticketing fee (just like you had called on the phone).
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Originally Posted by Robert Leach
(Post 10840902)
I'm not sure I would even bother. The chat is basically worthless anyway. The chat agent is not able to override online booking bugs unless you pay the $20 direct ticketing fee (just like you had called on the phone).
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I have used it and they were able to fix a problem the SMS desk res agent created. In fact, the chat agent fixed it in half the time I spent on the phone with the SMS desk!
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My experience last week was this:
Trying to book an M fare ATL-LHR-ATL (stopover) - DCA. The fare allowed the stopover (for $50 extra), and the website would price it correctly, but when attempting to go to the next page I would get the infamous "sorry that fare is no longer available" error screen. Looking at ExpertFlyer, I knew there was plenty of M inventory on all legs, so the fare was, indeed, still available. After totally failing to comprehend the problem, the live chat agent told me that if he/she booked it for me I would be charged the $20 direct ticketing fee. I declined and called SMS instead, where of course the itinerary priced correctly and where, of course, I had to pay the $20 to have something done that the website could not do. I think the stopover was what threw the system into dysfunction. |
Originally Posted by ttjoseph
(Post 10840849)
Per the Delta web developer who posts to FT occasionally (I'm too lazy to find the thread), you can search for a flight and hit "Start Over" on the results page. This should trigger the chat popup.
Making the chat popup always accessible is on the to-do list... |
Originally Posted by dgwright99
(Post 11025674)
I just tried that, and it didn't trigger the popup...
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Did live chat go away?
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i think so. which is sad, it was always easier to talk to someone than have to call. I don't want to disturb my coworkers.
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When did chat agents get so helpful? Any time I've asked them even the simplest question, they've told me to call. Ever since, I've assumed they were there to help people figure out where to type things.
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Please forgive me for waking a zombie thread, but this link came up when I searched the question myself. Finally the link popped up, here you go: https://chat1.delta.com/CONAV/chat/c...=1281338679179
Weird thing is - I get the option to talk to someone, my bf (same timezone, different region) gets an offline message :confused: Anyway, hope that helps. |
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