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Advice for dealing with double mileage transfer issue?

Advice for dealing with double mileage transfer issue?

 
Old Nov 13, 08, 3:06 pm
  #1  
Original Poster
 
Join Date: Aug 2007
Posts: 16
Advice for dealing with double mileage transfer issue?

Did anyone else here try to transfer miles just after midnight EST October 31st last month with the Double Miles Promo? I was on the west coast, and the promo did not specify in its fine print that it ended EST. Also, the promo was still posted on the website well after said time.

The response I got from customer service was that they couldnt give "special consideration".

I`m now waiting for another response from them.. Should I just dispute the charge with my credit card company? Will my miles disappear if I do manage to cancel the charge?
wallydowl is offline  
Old Nov 15, 08, 11:35 am
  #2  
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Join Date: Aug 2007
Posts: 16
Or any customer service stories?

Any other customer service stories out there youŽd like to share?
wallydowl is offline  

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