Sorry, but your fare has gone down.
Jul 12, 08, 12:53 pm
#1
Original Poster
Join Date: Mar 1999
Location: Utah
Programs: DL DM UA AA Hilton Starwood
Posts: 581
Sorry, but your fare has gone down.
While I was booking for family of five SLC-SAN-LAX-SLC, RT was $206.
Got to the purchase button and was told, "SORRY your fare has gone DOWN $10 each", Do you want to continue? New fare was $196.
Hello, I was going to pay $206. Why would I not want to pay $196?
Needless to say and and hard as it was to continue I hit YES and saved $50.
Thanks Delta.
Has this ever happened to you while booking?
I know fares often go UP while booking, but I have not ever had them go down.
Got to the purchase button and was told, "SORRY your fare has gone DOWN $10 each", Do you want to continue? New fare was $196.
Hello, I was going to pay $206. Why would I not want to pay $196?
Needless to say and and hard as it was to continue I hit YES and saved $50.
Thanks Delta.
Has this ever happened to you while booking?
I know fares often go UP while booking, but I have not ever had them go down.
Jul 12, 08, 1:00 pm
#2
Join Date: Dec 2004
Programs: DL - Plat, Marriott - Plat, Hilton - Diamond, SPG- Plat, National- ES
Posts: 1,857
I like the apology!
Nope, mine always go UP. I guess that's why the programmed response to any change is "sorry"!
Nope, mine always go UP. I guess that's why the programmed response to any change is "sorry"!
Jul 12, 08, 1:36 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ Super Plats
Posts: 25,247
A rare moment indeed!
Jul 12, 08, 5:58 pm
#4
Join Date: Aug 2007
Posts: 179
Wirelessly posted (bb: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
Its odd they didn't think to add a line of code to take out the "sorry" when the fare drops.
Its odd they didn't think to add a line of code to take out the "sorry" when the fare drops.
Jul 12, 08, 6:25 pm
#5
Join Date: Oct 2005
Location: Lubbock TX
Programs: Sadly no longer platinum with anyone. Plain old Delta Skymiles member and Marriott Rewards member
Posts: 502
Same thing happened to me a year ago when I was about to pay $750 or so for SLC to Calgary. It dropped down to $625 or so (i recall the difference being $125).
Jul 12, 08, 9:04 pm
#6
Join Date: Jan 2006
Location: Newport News, VA
Programs: HH Gold, NW Silver
Posts: 172
Delta.com should take a lesson from Orbit. They both have the "sorry" message when fare increases, but Orbitz has a "Good news!" type message when it decreases.
Jul 12, 08, 9:16 pm
#7
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
Originally Posted by knighthawks97
Delta.com should take a lesson from Orbit. They both have the "sorry" message when fare increases, but Orbitz has a "Good news!" type message when it decreases.
Jul 13, 08, 12:51 am
#8
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,804
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 4.01; Windows CE; PPC; 240x320))
There's a whole heck of a lot of code they should write before they get to this one.
Originally Posted by gitsumjunkmail
Wirelessly posted (bb: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
Its odd they didn't think to add a line of code to take out the "sorry" when the fare drops.
Its odd they didn't think to add a line of code to take out the "sorry" when the fare drops.
Jul 25, 08, 1:06 pm
#9
Join Date: Jun 2003
Location: IAD
Programs: UA, NW
Posts: 160
Originally Posted by jbatl
There's a whole heck of a lot of code they should write before they get to this one.
Jul 25, 08, 1:13 pm
#10
Join Date: May 2008
Location: Denver, CO
Programs: Priority Pass, DL SM, UA G, VA GM, SPG GM, HHonors GM, Marriott PM
Posts: 400
What they mean is that Sorry while the price has gone down so has the service you are expecting..
Jul 25, 08, 1:23 pm
#11
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,473
uggh, bait and switch. 
Jul 25, 08, 2:07 pm
#12
Join Date: Feb 2003
Location: CLE/CAK
Programs: DL Gold (2.5MM program miles), Airtran A+ Elite, Hilton Diamond, Hertz President's Circle
Posts: 593
Originally Posted by AndyTLe
Why do I have a feeling DL would find a way to screw up such an implementation?
Your fare has gone up. Good news! (for us!!!)
Kisses,
Delta
Jul 25, 08, 2:32 pm
#13
Join Date: Nov 2004
Location: TPA or In Flight
Programs: DL PM, 1MM
Posts: 670
Originally Posted by AndyTLe
Why do I have a feeling DL would find a way to screw up such an implementation?
Jul 25, 08, 3:00 pm
#14
Join Date: Feb 2005
Programs: DL DM+5MM, AAGold MM, UA 1K+2MM, BA GGL,LH Senator, SPG Plat, HH Diamond, HY Plat
Posts: 839
Originally Posted by AndyTLe
Why do I have a feeling DL would find a way to screw up such an implementation?
