Sorry, but your fare has gone down.

 
Old Jul 12, 08, 12:53 pm
  #1  
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Sorry, but your fare has gone down.

While I was booking for family of five SLC-SAN-LAX-SLC, RT was $206.

Got to the purchase button and was told, "SORRY your fare has gone DOWN $10 each", Do you want to continue? New fare was $196.

Hello, I was going to pay $206. Why would I not want to pay $196?

Needless to say and and hard as it was to continue I hit YES and saved $50.

Thanks Delta.

Has this ever happened to you while booking?
I know fares often go UP while booking, but I have not ever had them go down.
henwood is offline  
Old Jul 12, 08, 1:00 pm
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I like the apology!

Nope, mine always go UP. I guess that's why the programmed response to any change is "sorry"!
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Old Jul 12, 08, 1:36 pm
  #3  
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Thumbs up

A rare moment indeed!
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Old Jul 12, 08, 5:58 pm
  #4  
 
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Wirelessly posted (bb: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Its odd they didn't think to add a line of code to take out the "sorry" when the fare drops.
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Old Jul 12, 08, 6:25 pm
  #5  
 
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Same thing happened to me a year ago when I was about to pay $750 or so for SLC to Calgary. It dropped down to $625 or so (i recall the difference being $125).
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Old Jul 12, 08, 9:04 pm
  #6  
 
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Delta.com should take a lesson from Orbit. They both have the "sorry" message when fare increases, but Orbitz has a "Good news!" type message when it decreases.
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Old Jul 12, 08, 9:16 pm
  #7  
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Originally Posted by knighthawks97 View Post
Delta.com should take a lesson from Orbit. They both have the "sorry" message when fare increases, but Orbitz has a "Good news!" type message when it decreases.
Why do I have a feeling DL would find a way to screw up such an implementation?
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Old Jul 13, 08, 12:51 am
  #8  
 
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Wirelessly posted (Mozilla/4.0 (compatible; MSIE 4.01; Windows CE; PPC; 240x320))

Originally Posted by gitsumjunkmail
Wirelessly posted (bb: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Its odd they didn't think to add a line of code to take out the "sorry" when the fare drops.
There's a whole heck of a lot of code they should write before they get to this one.
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Old Jul 25, 08, 1:06 pm
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Originally Posted by jbatl View Post
There's a whole heck of a lot of code they should write before they get to this one.
Thank you, now I have to buy a new keyboard!
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Old Jul 25, 08, 1:13 pm
  #10  
 
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What they mean is that Sorry while the price has gone down so has the service you are expecting..
vsop is offline  
Old Jul 25, 08, 1:23 pm
  #11  
 
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uggh, bait and switch.
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Old Jul 25, 08, 2:07 pm
  #12  
 
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Originally Posted by AndyTLe View Post
Why do I have a feeling DL would find a way to screw up such an implementation?
How about this:

Your fare has gone up. Good news! (for us!!!)

Kisses,
Delta
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Old Jul 25, 08, 2:32 pm
  #13  
 
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Originally Posted by AndyTLe View Post
Why do I have a feeling DL would find a way to screw up such an implementation?
Based on results, they already have.
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Old Jul 25, 08, 3:00 pm
  #14  
 
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Originally Posted by AndyTLe View Post
Why do I have a feeling DL would find a way to screw up such an implementation?
Compensation is called for!!
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