Can't change flights online?
Jul 9, 2008, 8:43 am
#1
Original Poster
Join Date: Feb 2003
Location: New Orleans (for now)
Programs: DL PM, WN, SC, various other programs of lowly status
Posts: 1,673
Can't change flights online?
Have a changable refundable A fare in 30 days. I had to change the date on it not long after I made it, no problems there. Got the same flight, same fare, just different days.
Now I find I need to change it again, move it up one day and I keep getting this:
Unable to Process Online
There was a problem processing your request online.
Is that just a glitch and I should try later or do I really need to call?
Now I find I need to change it again, move it up one day and I keep getting this:
Unable to Process Online
There was a problem processing your request online.
Is that just a glitch and I should try later or do I really need to call?
Jul 9, 2008, 8:47 am
#2
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Had the same issue. Tried waiting a few days, with no luck, ended up having to call.
Jul 9, 2008, 10:46 am
#3
Join Date: Sep 2007
Location: CLT
Programs: AA EXP, Marriott Titanium Elite, HH Diamond
Posts: 253
I'm having trouble as well. I wanted to change a flight to an earlier time and I get the same error. I was able to do this about 3 weeks ago on another itinereary. Yes, I know it would only take a few minutes with SMS, but why have the button if it never works?
Jul 9, 2008, 11:46 am
#4
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
Jul 9, 2008, 12:36 pm
#5
Join Date: Jun 2004
Location: CA/UT
Programs: Delta Gold, Starwood GM
Posts: 710
Jul 9, 2008, 1:55 pm
#6
Join Date: Jun 2006
Location: NYC
Programs: DL PM MM SC; GE; Bonvoy Titanium; IHG Diamond
Posts: 2,310
Jul 9, 2008, 2:06 pm
#7
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Jul 9, 2008, 3:21 pm
#8
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
Everytime I call online support with a problem, I'm told (in a heavy Indian accent) that whatever problem I'm having is 100-percent my fault and I'm doing something wrong.
So, I stopped calling online support.
(Funny that the last three new threads I've clicked on all have to do with DL.com glitches. Hopefully RealDLInsider is reading today.)
So, I stopped calling online support.
(Funny that the last three new threads I've clicked on all have to do with DL.com glitches. Hopefully RealDLInsider is reading today.)