FlyerTalk Forums - problem changing ticket (fareclass)

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Quote:

Originally Posted by scoobie (Post 7297641)

The fare i was shown online was a Y and i requested it to the original agent (who just by chance happened to be from India) and i did not receive the fare i requested. Why wouldn't i call back and expect as a loyal paying Delta customer for it to be fixed?

You paid for T and you got T. I don't know why you feel entitled to benefit from a mistake. Post #2 by indufan accurately answered your question.

Quote:

Originally Posted by WesNSpace (Post 7296084)

I don't see why it should be locked. It is the truth that you get incorrect information from the agents in India. I don't know if they get delayed information or just don't want to or don't know how to search for this type of information. I can only guess that they are loosing major $$$ for Delta.

Oh, it will be locked.

As far as the agents go, I don't blame them. It's Delta's fault the agents are poorly trained. It really needs to do something about this situation. It is rare, but occassionally I do end up speaking with overseas agents. It is generally not the experience I have come to expect from Delta. I'm not bashing India, Indians or those of Indian descent, but IMO those call centers terrible.

Vasantn, get over it. If the call centers were in Canada and provided the same level of service the Indian call centers do, everyone would be just as displeased as they are now. It has nothing to do with India, per se.

Quote:

Originally Posted by vasantn (Post 7296140)

I don't think it should be locked at all. It's entertaining to see the same rants repeated over and over again. No doubt they serve a cathartic function for you, but here's a revolutionary idea: Why don't you complain to the airline instead of whining here? Or better still, vote with your wallet if this is such a huge issue for you?

I don't deal with them much anymore since I get to use the SMS. However I do know that people (such as a my co-workers) do still deal with the primary customer service people and the service is way below par. If they knew what they were doing and could do a good job I would be all for them. But the truth is they don't know what they are doing for the most part.

I have encouraged each of co-workers to send a message to Delta when they have a bad experience. Most have and never rec'd anything back. The reason I bring it up here is because DL does read this board and if you don't enjoy this thread or get anything out of it please just ignore it.

Sorry to hijack your topic Scoobie! - Calling international was a good idea - let us know how it works out. This will be my last post in this thread.

Quote:

Originally Posted by vasantn (Post 7297441)

Frankly I think such criticisms are laughable when many of the critics themselves have only a passing acquaintance with proper English usage.

To wit:

Quote:

Originally Posted by WesNSpace (Post 7295905)

He would have ended up getting a super cheap fare rather than the M fare thus loosing money for Delta.

Quote:

Originally Posted by WesNSpace (Post 7296084)

I can only guess that they are loosing major $$$ for Delta.

Quote:

Originally Posted by El Boocho (Post 7297874)

...If the call centers were in Canada and provided the same level of service the Indian call centers do, everyone would be just as displeased as they are now. It has nothing to do with India, per se.

Actually, there is a call center in YUL which I find to be quite good.

As a side note, at least DL answers the phones for non-Medallion callers. I have recently had reason to phone NW a few times. If you aren't NW elite, you actually sometimes go to a recording that says something to the effect of "we are too busy to take your call now. Try the website or call us back later." Seriously. (I think you can avoid it by punching keys that indicate you want to actually purchase a ticket, rather than something like seat assignments or the like."