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Which would you like in the CRC, free wireless or a fee with tech support?

View Poll Results: Which of the following options would you prefer in the Crown Room Club?
Free wireless internet access with no technical support.
131
100.00%
Fee-based wireless internet access with technical support.
0
0%
Not sure.
0
0%
Voters: 131. You may not vote on this poll

Which would you like in the CRC, free wireless or a fee with tech support?

 
Old Feb 9, 07, 4:53 pm
  #1  
Company Representative - Delta Air Lines
Original Poster
 
Join Date: Jan 2007
Posts: 51
Which would you like in the CRC, free wireless or a fee with tech support?

Originally Posted by rhetor View Post
Worst Part Deux: Not a very good CRC experience. They are often overcrowded with few amenities (e.g., snacks are dismal, little reading material other than local newspapers, expensive wireless where it exists at all...). I think a lot of airline's are eating DL's lunch on this one.
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?

Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.

Frank Wrenn
Delta Customer Insights
DeltaCustomerInsights is offline  
Old Feb 9, 07, 4:56 pm
  #2  
 
Join Date: Jul 2006
Location: ATL
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Originally Posted by DeltaCustomerInsights View Post
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?

Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.

Frank Wrenn
Delta Customer Insights
Free internet.
MikeyZBT is offline  
Old Feb 9, 07, 4:57 pm
  #3  
In memoriam
 
Join Date: May 2005
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Originally Posted by DeltaCustomerInsights View Post
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?

Free wireless!!!! I cant tell you the last time I called Tech support!!!
Lehava is offline  
Old Feb 9, 07, 5:07 pm
  #4  
 
Join Date: Dec 2004
Location: SLC
Programs: Delta BIS DM
Posts: 157
RE: Wireless

Free is great. Don't need tech support.

However, I'm perfectly willing to pay if it's fast and reliable. Free wifi services are generally neither. Don't compromise on the quality!!
neatbrian is offline  
Old Feb 9, 07, 5:07 pm
  #5  
 
Join Date: Aug 2006
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Originally Posted by DeltaCustomerInsights View Post
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?

Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.

Frank Wrenn
Delta Customer Insights
Free internet access for sure! I've been to a few CO Prez clubs and have yet to see anyone getting stuck while trying to access the web/e-mail etc.
Oh and yeah, it'd be great if you could use a encryption network somehow. It sucks trying to see people squatting on the floor just outside a club and catching the damn signal.
gforce is offline  
Old Feb 9, 07, 5:14 pm
  #6  
 
Join Date: Oct 2005
Location: DEN now - ATL and ILM in my heart
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Originally Posted by DeltaCustomerInsights View Post
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?

Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.

Frank Wrenn
Delta Customer Insights

Hands down Free Wireless!!! This is one of my biggest complaints of the CRC.
cell7481 is offline  
Old Feb 9, 07, 5:33 pm
  #7  
 
Join Date: Dec 2004
Location: Ireland, UnderH20, AUA, Brooklyn
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Originally Posted by DeltaCustomerInsights View Post
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?

Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.

Frank Wrenn
Delta Customer Insights

Free - I can get all the technical support from my 12 year old daughter
jackplum is offline  
Old Feb 9, 07, 5:43 pm
  #8  
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Originally Posted by DeltaCustomerInsights View Post
Free wireless internet access with no technical support
We don't need no stinkin' tech support.
Gargoyle is offline  
Old Feb 9, 07, 5:56 pm
  #9  
 
Join Date: Feb 2004
Location: ATL/SLC
Posts: 3,527
Free.
MastaHanky is offline  
Old Feb 9, 07, 5:59 pm
  #10  
 
Join Date: Mar 2003
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Free just like in CO and NW clubs is the way to go. As others have said, I've never seen anybody needing technical support.
DeltaFlyingProf is offline  
Old Feb 9, 07, 6:00 pm
  #11  
 
Join Date: Jul 2004
Posts: 44
Free for sure. Considering whether the CRC is worth it when it expires in a few weeks, free wireless would go a long way to justfy the cost.
wbowles is offline  
Old Feb 9, 07, 6:01 pm
  #12  
 
Join Date: Oct 2006
Location: NOLA
Programs: DL PM and some other junk I hardly use...
Posts: 66
free wireless

edit: i obviously got my threads confused

Last edited by haywiresf; Feb 9, 07 at 6:14 pm
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Old Feb 9, 07, 6:03 pm
  #13  
 
Join Date: Aug 2006
Location: SFO
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Posts: 229
Free.
diamedic is offline  
Old Feb 9, 07, 6:03 pm
  #14  
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Free wireless all the way. Never have had a problem connecting to wi-fi at an airport.
mersk862 is offline  
Old Feb 9, 07, 6:09 pm
  #15  
In memoriam
 
Join Date: May 2005
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Thank you mods

THANK YOU to whichever mod did the work to break this out to its own thread, much appreciated

PS would setting this up as a poll make Frank's life easier than having to count all these posts (although the results seem VERY obvious at this point *smile*)

Last edited by Lehava; Feb 9, 07 at 6:42 pm
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