View Poll Results: Which of the following options would you prefer in the Crown Room Club?
Free wireless internet access with no technical support.
131
100.00%
Fee-based wireless internet access with technical support.
0
0%
Not sure.
0
0%
Voters: 131. You may not vote on this poll
Which would you like in the CRC, free wireless or a fee with tech support?
Feb 9, 2007, 11:28 pm
#46
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
The absurd thing is that there is a definite correlation between the price of a hotel and the price of WiFi! The cheapest hotels give you free Internet, and the more expensive the hotel is, the more extra you have to pay for it. I personally boycott hotels who do this as much as I can. Just too absurdly overpriced.
Feb 10, 2007, 1:21 am
#47
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
Free as almost all have said. Little reason to pay for tech support as few have problems with a wirless connection, and the few that do, probably not resolvable by a generic tech support. Probably related to configuations of corporate laptop settings or hardware problems.
Queston, why even start this post? Seems a no brainer. Is this an option DL is acutally considering, or just amusing yourslelf? I would think the few who would need technical support for accessing a wirless connection would be inexperinced/infrequent travlers. Generally not the targeted passengers for the CRC.
The only issue in recent memory I've seen with wirless in a lounge was with a traveling family that was stuggling to get a connection on their son's laptop. Tried to help, but quickly realized that it was an older laptop without a wirless card. Not much tech support can do about this.
Queston, why even start this post? Seems a no brainer. Is this an option DL is acutally considering, or just amusing yourslelf? I would think the few who would need technical support for accessing a wirless connection would be inexperinced/infrequent travlers. Generally not the targeted passengers for the CRC.
The only issue in recent memory I've seen with wirless in a lounge was with a traveling family that was stuggling to get a connection on their son's laptop. Tried to help, but quickly realized that it was an older laptop without a wirless card. Not much tech support can do about this.
Last edited by grahampros; Feb 10, 2007 at 1:32 am
Feb 10, 2007, 6:08 am
#48
Join Date: Oct 2002
Location: Laguna Beach CA
Programs: AA EXP/4MM UA 1MM, HY Global, Bon Lft Plat, HH Dia
Posts: 720
As a current CRC member, I vote for free wifi without tech support, often choosing a PC over CRC where there is a choice.
Prefer CRC and have only had a few connectivity issues, those being outside the US.
Prefer CRC and have only had a few connectivity issues, those being outside the US.
Feb 10, 2007, 6:40 am
#49
Join Date: Jul 2003
Location: Salt Lake City, UT, USA
Posts: 762
free wireless
Feb 10, 2007, 7:07 am
#50
Join Date: Jun 2003
Location: Atlanta
Programs: DL/PM, *Wood Platinum
Posts: 835
Ummm....let me think......gee, I guess "free" wins out! 
Feb 10, 2007, 7:43 am
#51
Join Date: Nov 2004
Location: Somewhere today, somewhere tomorrow!
Programs: Delta DM
Posts: 6,768
I guess I will go with the masses and say Free internet, some of us have wireless broadband cards that work anywhere. (A true Road Worrior)
Feb 10, 2007, 8:29 am
#52
Join Date: Nov 2000
Location: ATL
Programs: 4MM/DM, Marriott Lifetime PM, Hilton Diamond, SPG Platinum
Posts: 1,370
Free Internet
Flying in and out of FLL with free airport wireless spoils you when you are in ATL or other airports.
Flying in and out of FLL with free airport wireless spoils you when you are in ATL or other airports.
Feb 10, 2007, 8:41 am
#53
FlyerTalk Evangelist
Join Date: Oct 2000
Location: He who dies with the most miles wins!!
Programs: WorldPerks Demoted again to SE, DL 3.1MM Hilton Diamond, SPG Gold
Posts: 11,674
OK--Let me ask everyone about this. Which of the following options would you prefer in the Crown Room Club?
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Free wireless internet access with no technical support - Wireless internet access that would have no connection fee, but would have no technical support in case of connectivity issues. The connection would be available within the Crown Club only.
OR
Fee-based wireless internet access with technical support - Wireless internet access that would have a connection fee, but would have technical support available in case of connectivity issues. The connection would be available at venues outside the Crown Room Club, or even outside of the airport.
Frank Wrenn
Delta Customer Insights
Feb 10, 2007, 8:46 am
#54
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 29,243
Free the internet!
Feb 10, 2007, 9:20 am
#55
Join Date: Apr 2006
Location: Oakland Park, FL
Programs: AA EXP, DL PM
Posts: 480
The day Delta announces they are putting in free wireless is the day I buy a membership. It's a dealbreaker for me.
It's a dealbreaker for me.
Feb 10, 2007, 9:20 am
#56
Join Date: Dec 2004
Location: Athens, GA
Programs: Delta PM,UA 1P,
Posts: 902
Free all the way
Feb 10, 2007, 10:37 am
#57
Join Date: Dec 2006
Location: San Diego
Programs: Delta DM, Starwood Gold, HHonors Gold
Posts: 66
Indufan's suggestion re secure login using one's SkyMiles number is a great idea. That keeps down the number of 'wardrivers' trying to connect from outside the CRC, plus may allow easier use of some level of encryption. Those of us connecting to do work (and those trying to deal with personal finance) will appreciate it, Delta. This should also be FREE. Not just for the nickel-and-diming, but for the reduced complexity and freedom from dealing with yet another provider. When I'm traveling above all I crave simplicity.
Of course, adding encryption and login with unique passwords means the liklihood of actually needing tech support becomes far more real. Whenever my home wifi has an issue it is invariably related to encryption and login hiccups...
Of course, adding encryption and login with unique passwords means the liklihood of actually needing tech support becomes far more real. Whenever my home wifi has an issue it is invariably related to encryption and login hiccups...
Feb 10, 2007, 11:20 am
#58
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,889
Indufan's suggestion re secure login using one's SkyMiles number is a great idea. That keeps down the number of 'wardrivers' trying to connect from outside the CRC, plus may allow easier use of some level of encryption. Those of us connecting to do work (and those trying to deal with personal finance) will appreciate it, Delta. This should also be FREE. Not just for the nickel-and-diming, but for the reduced complexity and freedom from dealing with yet another provider. When I'm traveling above all I crave simplicity.
Feb 10, 2007, 11:26 am
#59
Join Date: Jan 2003
Location: FLL
Programs: delta pm, aa exp, hilton diamond
Posts: 411
Free, Free!
Feb 10, 2007, 11:38 am
#60
Join Date: Apr 2006
Location: MCO
Programs: DL DM,MM; AS; USeless Air, HHonors Diamond, Starwood Plat, Hyatt Gold
Posts: 564
Hate to disagree, but I also have a broadband card and except for Greensboro, NC, it does work EVERYwhere I have been in North America in the past 2 years since I got it -- and that's a lot of places.
And I also vote for free CRC wireless -- it's more convenient than inserting my broadband card, but I can live without it too. I'd rather see DL spend the $$$ on snacks a la CO or NW clubs.