India Call Center Gems!

 
Old Mar 19, 04, 11:26 pm
  #46  
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As a moderator, I have a choice. I can close this thread and it will be history. My other choice is to move it to Omni.
I am closing the thread and not moving it to Omni.
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Old Sep 28, 05, 7:20 am
  #47  
 
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The Problem with the India Calls Center

My Actually conversation with the Call center on August 30th:

Call center: This is Dave, where would you like to fly.

Me: I'm going from Boston to New Orleans this coming weekend. I'd like to know what my options are to change my ticket.

Call center: Well you can change your ticket and it would be a $100 change fee.

Me: I thought i saw something on your website that said i could make fee free changes to area's affected by Hurricane Katrina.

Call Center: New Orleans wasn't affected by Hurricane Katrina.

............Sigh I hung up and tried back a couple days later.
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Old Sep 28, 05, 7:38 am
  #48  
 
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Hepper - Duh! New Orleans, Calcutta was not affected by hurricane Katrina!
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Old Sep 28, 05, 8:09 am
  #49  
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I just had a very bad experience calling Delta at about this time yesterday. Amasingly it was not the Delta reps in India who were incompetent on this occassion. (I guess being PM now has its advantages. Or maybe not.)

The Delta reps were certainly in the US. (By measure of the deep Southern accents, it was probably some call center in the SE of the US.) I could go through and post the dialogues, but all it would do is demonstrate the ignorance and stupidity of the two Delta reps and each one's supervisors.

I am not always a believer in the self-help myth which companies perpetuate so that the customer becomes the laborer, but the sooner I never have to deal with a Delta rep on the phone -- either in the US or in India -- the fewer examples of incompetence I will have to suffer.
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Old Sep 28, 05, 4:24 pm
  #50  
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Originally Posted by HepperSchepp
The Problem with the India Calls Center

Wait... you're saying there is only one problem with the India call centers? And to think I was fooled all this time
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Old Sep 28, 05, 5:03 pm
  #51  
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I get sick of being 'assisted' by the India Call Center. The way to get around that is to press the prompt for International when you go through the prompts or once you get connected to the Call Center just say, "I would like to talk with someone about international flights" and they connect you back to the USA.

Once you get a US person, they will help you with anything, domestic or international. Has worked on more than one occasion for me.
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Old Sep 28, 05, 5:46 pm
  #52  
 
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Before I got status and was able to use SMS, I had the misfortune of using DL India. I was booking a trip to MCO-LAS, and the rep actually asked me "I do not see this Las Vegas you speak of, what state is it in?"
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Old Sep 28, 05, 6:02 pm
  #53  
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Originally Posted by fti
I get sick of being 'assisted' by the India Call Center. The way to get around that is to press the prompt for International when you go through the prompts or once you get connected to the Call Center just say, "I would like to talk with someone about international flights" and they connect you back to the USA.

Once you get a US person, they will help you with anything, domestic or international. Has worked on more than one occasion for me.
How ironic that the Call Ctr located in India cannot deal with International reservations but the one in the U.S. can!

I have always had problems with DL's Indian Call Center, but always due to the lack of authority the agents there have to actually do anything useful!!!.
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Old Sep 28, 05, 6:21 pm
  #54  
 
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How many threads on this topic does one forum need?
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Old Sep 28, 05, 6:27 pm
  #55  
 
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Originally Posted by PhlyingRPh
How ironic that the Call Ctr located in India cannot deal with International reservations but the one in the U.S. can!

I have always had problems with DL's Indian Call Center, but always due to the lack of authority the agents there have to actually do anything useful!!!.
I think I have the best Delta India story.

Me:"What is the first flight leaving ATL going to JFK today?

Delta India:"Do you want to know the first flight leaving your today, or my today?
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Old Sep 28, 05, 7:35 pm
  #56  
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Originally Posted by DLfan
How many threads on this topic does one forum need?
It seems like we need one a month.

http://www.flyertalk.com/forum/showt...ighlight=india
http://www.flyertalk.com/forum/showt...ighlight=india
http://www.flyertalk.com/forum/showt...ighlight=india
http://www.flyertalk.com/forum/showt...ighlight=india

People are just not searching on here anymore.

Last edited by Traveller; Sep 28, 05 at 7:41 pm
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Old Sep 28, 05, 7:41 pm
  #57  
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Originally Posted by Traveller
It seems like we need one a month.
As we are now over quota for this month's rant about the Indian call centers, I am closing this topic.

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Old May 4, 06, 8:59 pm
  #58  
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How the heck do I avoid India rez?

Trying to book reward travel (I'm a CO platinum but I have some orphan miles on Delta I want to use up). I'm just calling a skymiles # I have -- 800-323-2323, and I keep getting India rez. They are generally incompetent and not up to the task of booking a complicated award rez (complicated in the sense of trying to find scarce seats). Any strategies to bypass India and get a more experienced agent?

BTW, whoever thought this outsourcing was a good idea should not only lose their job, but be tarred and feathered. The service levels are pathetic.
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Old May 4, 06, 9:07 pm
  #59  
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Oh, for shame. Six years and over 1000 posts and you don't think that topic would come up in a search? Tsk, tsk.
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Old May 4, 06, 9:16 pm
  #60  
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Originally Posted by iahphx
Any strategies to bypass India and get a more experienced agent?
Search?

http://www.flyertalk.com/forum/showt...ighlight=India
http://www.flyertalk.com/forum/showt...ighlight=India
http://www.flyertalk.com/forum/showt...ighlight=India
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